@@ -33,17 +33,17 @@ scope of support you may receive for your deployment.
3333
3434## Starter
3535
36- The Starter Plan starts at a minimum of $99/month and targets low-scale
36+ The Starter plan starts at a minimum of $99/month and targets low-scale
3737production that is not business-critical.
3838
39- It offers a production cluster , the ability to use third-party packages from the
39+ It offers a Production Cluster , the ability to use third-party packages from the
4040npm registry, AWS and GCP support in select regions, pre-aggregations of upto
4141150GB in size, alerts, auto-suspend controls and a 50,000 queries per day limit.
4242
4343### Support
4444
45- The Starter plan includes support via the community Slack channel and chat
46- support with three questions per week.
45+ The Starter plan includes support via the community Slack channel and in-product
46+ chat support with three questions per week.
4747
4848| Priority | Response Time |
4949| -------- | ---------------- |
@@ -54,17 +54,18 @@ support with three questions per week.
5454
5555## Premium
5656
57- The Premium plan starts at a minimum of $12,000/year, and is designed for
58- mission-critical production deployments.
57+ The Premium plan starts at a minimum of $12,000/year, and is designed for basic
58+ small-scale production deployments.
5959
6060It offers everything in the [ Starter plan] ( #starter ) as well as a dedicated VPC,
61- Okta support for single sign-on and AWS, GCP, and Azure support in all regions,
62- a dedicated VPC, and unlimited queries.
61+ Okta support for single sign-on and AWS, GCP, and Azure support in all regions
62+ and unlimited queries.
6363
6464### Support
6565
6666The Premium plan includes support via the community Slack channel and unlimited
67- chat support on weekdays. Cube Cloud provides a 99.95% uptime SLA for this plan.
67+ in-product chat support on weekdays. Cube Cloud provides a 99.95% uptime SLA for
68+ this plan.
6869
6970| Priority | Response Time |
7071| -------- | ---------------- |
@@ -76,10 +77,12 @@ chat support on weekdays. Cube Cloud provides a 99.95% uptime SLA for this plan.
7677## Enterprise
7778
7879The Enterprise plan starts at a minimum of $18,000/year, and is suitable for
79- high-scale or mission-critical production with security and compliance needs.
80+ high-scale or mission-critical production deployments with more significant
81+ security and compliance needs.
8082
8183It offers everything in the [ Premium plan] ( #premium ) as well as SAML/LDAP
82- support for single sign-on, VPC peering, and logs/metrics export.
84+ support for single sign-on, VPC peering, logs/metrics export, and role-based
85+ access control.
8386
8487### Support
8588
@@ -100,7 +103,8 @@ The Enterprise Premium Plan caters to high-scale, high-availability
100103mission-critical production deployments with security and compliance needs.
101104
102105It offers everything in the Enterprise plan as well as enabling the use of
103- production multi-clusters, unlimited pre-aggregation sizes and custom domains.
106+ Production Multi-Clusters, unlimited pre-aggregation sizes, support for
107+ kSQL/Elasticsearch and custom domains.
104108
105109### Support
106110
@@ -115,20 +119,7 @@ a 99.995% uptime SLA for this plan.
115119| P2 | 8 business hours |
116120| P3 | 2 business days |
117121
118- ## Payment Terms
119-
120- Future purchases and upgrades are subject to the pricing that is in effect at
121- the time of the order. Payments are non-refundable. If your usage of resources
122- exceeds the balance of CCUs in your account, services may degrade or be
123- suspended until new CCUs are purchased. You may upgrade your CCUs to a
124- higher-level subscription plan at any time by paying the difference in per-Cube
125- Compute Unit pricing, or by asking to convert the price paid for the remaining
126- CCUs into CCUs for the higher subscription plan at the CCU pricing for that plan
127- (resulting in a lower number of available CCUs but upgraded to the higher
128- subscription plan). No credit is allowed for downgrading CCUs to a lower
129- subscription plan level.
130-
131- ## Support Priority
122+ ## Support Priority Definitions
132123
133124We prioritize support requests based on their severity, as follows:
134125
@@ -148,3 +139,17 @@ We prioritize support requests based on their severity, as follows:
148139- ** P3** : There is a need for clarification in the documentation, or a
149140 suggestion for product enhancement. We will triage the request, provide
150141 clarification when possible, and may include a resolution in a future update.
142+
143+ ## Payment Terms
144+
145+ Future purchases and upgrades are subject to the pricing that is in effect at
146+ the time of the order. Payments are non-refundable. If your usage of resources
147+ exceeds the balance of CCUs in your account, services may degrade or be
148+ suspended until new CCUs are purchased. You may upgrade your CCUs to a
149+ higher-level subscription plan at any time by paying the difference in per-Cube
150+ Compute Unit pricing, or by asking to convert the price paid for the remaining
151+ CCUs into CCUs for the higher subscription plan at the CCU pricing for that plan
152+ (resulting in a lower number of available CCUs but upgraded to the higher
153+ subscription plan). Future purchases and upgrades are subject to the pricing
154+ that is in effect at the time of the order. No credit is allowed for downgrading
155+ CCUs to a lower subscription plan level.
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