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docs(cloud): update Cube Cloud pricing page
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docs/content/Cube-Cloud/Pricing.mdx

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@@ -33,17 +33,17 @@ scope of support you may receive for your deployment.
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## Starter
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The Starter Plan starts at a minimum of $99/month and targets low-scale
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The Starter plan starts at a minimum of $99/month and targets low-scale
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production that is not business-critical.
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It offers a production cluster, the ability to use third-party packages from the
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It offers a Production Cluster, the ability to use third-party packages from the
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npm registry, AWS and GCP support in select regions, pre-aggregations of upto
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150GB in size, alerts, auto-suspend controls and a 50,000 queries per day limit.
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### Support
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The Starter plan includes support via the community Slack channel and chat
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support with three questions per week.
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The Starter plan includes support via the community Slack channel and in-product
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chat support with three questions per week.
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| Priority | Response Time |
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| -------- | ---------------- |
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## Premium
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The Premium plan starts at a minimum of $12,000/year, and is designed for
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mission-critical production deployments.
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The Premium plan starts at a minimum of $12,000/year, and is designed for basic
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small-scale production deployments.
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It offers everything in the [Starter plan](#starter) as well as a dedicated VPC,
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Okta support for single sign-on and AWS, GCP, and Azure support in all regions,
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a dedicated VPC, and unlimited queries.
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Okta support for single sign-on and AWS, GCP, and Azure support in all regions
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and unlimited queries.
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### Support
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The Premium plan includes support via the community Slack channel and unlimited
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chat support on weekdays. Cube Cloud provides a 99.95% uptime SLA for this plan.
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in-product chat support on weekdays. Cube Cloud provides a 99.95% uptime SLA for
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this plan.
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| Priority | Response Time |
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| -------- | ---------------- |
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## Enterprise
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The Enterprise plan starts at a minimum of $18,000/year, and is suitable for
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high-scale or mission-critical production with security and compliance needs.
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high-scale or mission-critical production deployments with more significant
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security and compliance needs.
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It offers everything in the [Premium plan](#premium) as well as SAML/LDAP
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support for single sign-on, VPC peering, and logs/metrics export.
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support for single sign-on, VPC peering, logs/metrics export, and role-based
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access control.
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### Support
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mission-critical production deployments with security and compliance needs.
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It offers everything in the Enterprise plan as well as enabling the use of
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production multi-clusters, unlimited pre-aggregation sizes and custom domains.
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Production Multi-Clusters, unlimited pre-aggregation sizes, support for
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kSQL/Elasticsearch and custom domains.
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### Support
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| P2 | 8 business hours |
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| P3 | 2 business days |
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## Payment Terms
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Future purchases and upgrades are subject to the pricing that is in effect at
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the time of the order. Payments are non-refundable. If your usage of resources
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exceeds the balance of CCUs in your account, services may degrade or be
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suspended until new CCUs are purchased. You may upgrade your CCUs to a
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higher-level subscription plan at any time by paying the difference in per-Cube
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Compute Unit pricing, or by asking to convert the price paid for the remaining
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CCUs into CCUs for the higher subscription plan at the CCU pricing for that plan
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(resulting in a lower number of available CCUs but upgraded to the higher
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subscription plan). No credit is allowed for downgrading CCUs to a lower
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subscription plan level.
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## Support Priority
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## Support Priority Definitions
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We prioritize support requests based on their severity, as follows:
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@@ -148,3 +139,17 @@ We prioritize support requests based on their severity, as follows:
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- **P3**: There is a need for clarification in the documentation, or a
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suggestion for product enhancement. We will triage the request, provide
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clarification when possible, and may include a resolution in a future update.
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## Payment Terms
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Future purchases and upgrades are subject to the pricing that is in effect at
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the time of the order. Payments are non-refundable. If your usage of resources
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exceeds the balance of CCUs in your account, services may degrade or be
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suspended until new CCUs are purchased. You may upgrade your CCUs to a
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higher-level subscription plan at any time by paying the difference in per-Cube
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Compute Unit pricing, or by asking to convert the price paid for the remaining
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CCUs into CCUs for the higher subscription plan at the CCU pricing for that plan
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(resulting in a lower number of available CCUs but upgraded to the higher
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subscription plan). Future purchases and upgrades are subject to the pricing
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that is in effect at the time of the order. No credit is allowed for downgrading
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CCUs to a lower subscription plan level.

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