CXone Chat UI Module Test App

Description

This is a testbed project for demoing and testing various features of the NICE CXone Chat UI Module, a drop-in chat interface for Android applications. The project is currently configured for a live chat chat channel, but the implementation is nearly the same for asynchronous messaging channels.

Running the Project

The NICE CXone Android SDK and UI module are published through GitHub Packages. As such, you need to authenticate with GitHub by providing your username and a personal access token that can access GitHub Packages in the local.properties file:

github.user=your-github-username
github.key=your-github-personal-access-token

Items of Interest

Application.kt

Contains the Koin configuration required for the UI Module. Especially important for configuring logging and custom fields.

MainActivity.kt

The main activity that launches the chat. A simple example of how you might integrate the UI Module in your app.

ChatManager.kt

Manages all chat behavior using the SDK and UI Module. Important to reference for all chat behavior, including launching the chat, push notifications, custom fields, theme customization, and custom behavior.

ContactCustomFieldsProvider.kt

Provides custom fields for the contact (case) to be provided to the UI Module.

strings.xml

Contains text overrides for elements of the UI module—important for localization.