+ approach: "Built a structured evaluation framework from the ground up: a weighted scoring matrix spanning security posture, unified communications, compliance readiness, service desk coverage, and total cost of ownership. Each vendor's proposal was normalized against the same criteria regardless of how they chose to present it. SOC 2 certifications were independently verified. Risk and cost tradeoffs were modeled visually so firm leadership could see where the gaps were — not just who scored highest, but why. Vendor write-ups were produced for each of the six finalists, and a full transition roadmap with IT recruitment advisory was delivered alongside.",
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