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Mar 25, 2025
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ENGDOCS-2498 #22287

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ENGDOCS-2498
aevesdocker Mar 21, 2025
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aevesdocker Mar 25, 2025
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83 changes: 44 additions & 39 deletions content/manuals/desktop/troubleshoot-and-support/support.md
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Original file line number Diff line number Diff line change
@@ -1,7 +1,7 @@
---
description: See what support is available for Docker Desktop
keywords: Support, Docker Desktop, Linux, Mac, Windows
title: Get support
title: Get support for Docker Desktop
weight: 20
aliases:
- /desktop/support/
Expand All @@ -14,6 +14,10 @@
### How do I get Docker Desktop support?

> [!TIP]
>
> Before reaching out for support, follow the appropriate [Diagnose steps](/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md#diagnose) in the troubleshooting documentation.
If you have a paid Docker subscription, you can [contact the Support team](https://hub.docker.com/support/contact/).

All Docker users can seek support through the following resources, where Docker or the community respond on a best effort basis.
Expand All @@ -23,49 +27,50 @@
- [Docker Community Forums](https://forums.docker.com/)
- [Docker Community Slack](http://dockr.ly/comm-slack)


### What support can I get?

* Account management related issues
* Automated builds
* Basic product 'how to' questions
* Billing or subscription issues
* Configuration issues
* Desktop installation issues
* Installation crashes
* Failure to launch Docker Desktop on first run
* Desktop update issues
* Sign-in issues in both the command line interface and Docker Hub user interface
* Push or pull issues, including rate limiting
* Usage issues
* Crash closing software
* Docker Desktop not behaving as expected
- Account management related issues
- Automated builds
- Basic product 'how to' questions
- Billing or subscription issues
- Configuration issues
- Desktop installation issues
- Installation crashes
- Failure to launch Docker Desktop on first run
- Desktop update issues
- Sign-in issues in both the command line interface and Docker Hub user interface
- Push or pull issues, including rate limiting
- Usage issues
- Crash closing software
- Docker Desktop not behaving as expected

For Windows users, you can also request support on:
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@sarahsanders-docker sarahsanders-docker Mar 24, 2025

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Suggested change
For Windows users, you can also request support on:
For Windows users, you can also request support on:

* Turning on virtualization in BIOS
* Turning on Windows features
* Running inside [certain VM or VDI environments](/manuals/desktop/setup/vm-vdi.md) (Docker Business customers only)
- Turning on virtualization in BIOS
- Turning on Windows features
- Running inside [certain VM or VDI environments](/manuals/desktop/setup/vm-vdi.md) (Docker Business customers only)
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Suggested change
- Turning on virtualization in BIOS
- Turning on Windows features
- Running inside [certain VM or VDI environments](/manuals/desktop/setup/vm-vdi.md) (Docker Business customers only)
- Turning on virtualization in BIOS
- Turning on Windows features
- Running inside [certain VM or VDI environments](/manuals/desktop/setup/vm-vdi.md) (Docker Business customers only)


### What is not supported?

Docker Desktop excludes support for the following types of issues:

* Use on or in conjunction with hardware or software other than that specified in the applicable documentation
* Running on unsupported operating systems, including beta/preview versions of operating systems
* Running containers of a different architecture using emulation
* Support for the Docker engine, Docker CLI, or other bundled Linux components
* Support for Kubernetes
* Features labeled as experimental
* System/Server administration activities
* Supporting Desktop as a production runtime
* Scale deployment/multi-machine installation of Desktop
* Routine product maintenance (data backup, cleaning disk space and configuring log rotation)
* Third-party applications not provided by Docker
* Altered or modified Docker software
* Defects in the Docker software due to hardware malfunction, abuse, or improper use
* Any version of the Docker software other than the latest version
* Reimbursing and expenses spent for third-party services not provided by Docker
* Docker support excludes training, customization, and integration
* Running multiple instances of Docker Desktop on a single machine
- Use on or in conjunction with hardware or software other than that specified in the applicable documentation
- Running on unsupported operating systems, including beta/preview versions of operating systems
- Running containers of a different architecture using emulation
- Support for the Docker engine, Docker CLI, or other bundled Linux components

Check failure on line 60 in content/manuals/desktop/troubleshoot-and-support/support.md

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GitHub Actions / vale 

[vale] reported by reviewdog 🐶
[Vale.Terms] Use 'Docker Engine' instead of 'Docker engine'.

Raw Output:
{"message": "[Vale.Terms] Use 'Docker Engine' instead of 'Docker engine'.", "location": {"path": "content/manuals/desktop/troubleshoot-and-support/support.md", "range": {"start": {"line": 60, "column": 19}}}, "severity": "ERROR"}
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@sarahsanders-docker sarahsanders-docker Mar 24, 2025

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Suggested change
- Support for the Docker engine, Docker CLI, or other bundled Linux components
- Support for the Docker Engine, Docker CLI, or other bundled Linux components

- Support for Kubernetes
- Features labeled as experimental
- System/Server administration activities
- Supporting Desktop as a production runtime
- Scale deployment/multi-machine installation of Desktop
- Routine product maintenance (data backup, cleaning disk space and configuring log rotation)
- Third-party applications not provided by Docker
- Altered or modified Docker software
- Defects in the Docker software due to hardware malfunction, abuse, or improper use
- Any version of the Docker software other than the latest version
- Reimbursing and expenses spent for third-party services not provided by Docker
- Docker support excludes training, customization, and integration
- Running multiple instances of Docker Desktop on a single machine

> [!NOTE]
>
Expand All @@ -86,11 +91,11 @@

Docker Desktop is available for Mac, Linux, and Windows. The supported version information can be found on the following pages:

* [Mac system requirements](/manuals/desktop/setup/install/mac-install.md#system-requirements)
* [Windows system requirements](/manuals/desktop/setup/install/windows-install.md#system-requirements)
* [Linux system requirements](/manuals/desktop/setup/install/linux/_index.md#system-requirements)
- [Mac system requirements](/manuals/desktop/setup/install/mac-install.md#system-requirements)
- [Windows system requirements](/manuals/desktop/setup/install/windows-install.md#system-requirements)
- [Linux system requirements](/manuals/desktop/setup/install/linux/_index.md#system-requirements)

### How is personal diagnostic data handled in Docker Desktop?
### How is personal diagnostic data handled in Docker Desktop when I'm getting support?

Check warning on line 98 in content/manuals/desktop/troubleshoot-and-support/support.md

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GitHub Actions / vale 

[vale] reported by reviewdog 🐶
[Docker.HeadingLength] Try to keep headings short (< 8 words).

Raw Output:
{"message": "[Docker.HeadingLength] Try to keep headings short (\u003c 8 words).", "location": {"path": "content/manuals/desktop/troubleshoot-and-support/support.md", "range": {"start": {"line": 98, "column": 5}}}, "severity": "INFO"}

When uploading diagnostics to help Docker with investigating issues, the uploaded diagnostics bundle may contain personal data such as usernames and IP addresses. The diagnostics bundles are only accessible to Docker, Inc.
employees who are directly involved in diagnosing Docker Desktop issues.
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4 changes: 0 additions & 4 deletions content/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md
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Expand Up @@ -47,10 +47,6 @@ Docker Desktop to their initial state, the same as when Docker Desktop was first

If you are a Mac or Linux user, you also have the option to **Uninstall** Docker Desktop from your system.

> [!TIP]
>
> If you need to contact support, select the **Question mark** icon near the top-right corner of Docker Dashboard, and then select **Contact support**. Users with a paid Docker subscription can use this option to send a support request.

## Diagnose

> [!TIP]
Expand Down