clarify who receives operational emails

deploy-manage/cloud-organization/billing/update-billing-operational-contacts.md

@@ -9,9 +9,9 @@ applies_to:
 
 # Update billing and operational contacts [ec-billing-contacts]
 
-If different persons from your organization are involved in billing and operations, you can specify their relevant contact details in addition to the members set up on the account.
+If different persons from your organization are involved in billing and operations, you can specify their relevant contact details. These additional contacts only receive billing or operational emails. 
 
-These additional contacts only receive billing or operational emails. You can also set a specific email address to receive monitoring alerts. Members of the account still receive both types of emails.
+By default, these notifications are sent to all users within an {{ecloud}} organization. If you specify billing and operational email contacts, then only these contacts and the organization owner will receive operational emails.
 
 ::::{note} 
 Operational contacts can only receive operational notifications, such as out-of-memory alerts. Operational and billing contacts can’t log in to {{ecloud}}. To log in to the [{{ecloud}} Console](https://cloud.elastic.co?page=docs&placement=docs-body),   you must log in as the [organization owner](/deploy-manage/users-roles/cloud-organization/user-roles.md), or be [a member](/deploy-manage/users-roles/cloud-organization.md) of the organization.

deploy-manage/cloud-organization/operational-emails.md

@@ -17,6 +17,6 @@ For high disk usage, an email alert is activated when the space consumed on one
 
 We also send an email alert if one of the nodes in your cluster is restarted due to an out-of-memory condition.
 
-These alerts are sent to all users within an {{ecloud}} organization, as well as to the email addresses listed as operational email contacts. This means that an external distribution list or automated service can receive notifications without the need to be added to the organization directly.
+By default, these alerts are sent to all users within an {{ecloud}} organization.
 
-To configure recipients external to an {{ecloud}} organization for these notifications, update the list of [operational email contacts](/deploy-manage/cloud-organization/billing/update-billing-operational-contacts.md).
+Alternatively, you configure recipients external to an {{ecloud}} organization for these notifications by updating the list of [operational email contacts](/deploy-manage/cloud-organization/billing/update-billing-operational-contacts.md). These can be any email address, meaning that an external distribution list or automated service can receive notifications without the need to be added to the organization directly. If you specify operational email contacts, then only these contacts and the organization owner will receive operational emails.