Add "Contact support" to EDOT Troubleshooting

troubleshoot/ingest/opentelemetry/contact-support.md

@@ -0,0 +1,75 @@
+---
+navigation_title: Contact support
+description: Learn how to contact Elastic Support and what information to include to help resolve issues faster.
+applies_to:
+  stack:
+  serverless:
+    observability:
+  product:
+    edot_collector: ga
+products:
+  - id: cloud-serverless
+  - id: observability
+  - id: edot-collector
+---
+
+# Contact support
+
+If you're unable to resolve an issue with the Elastic Distributions of OpenTelemetry (EDOT) using the troubleshooting guides, you can contact Elastic Support for further assistance.
+
+Providing a clear description of your issue and relevant technical context helps our support engineers respond more quickly and effectively.
+
+## What to include in your support request
+
+To help Elastic Support investigate the problem efficiently, please include the following details whenever possible:
+
+### Basic information
+
+* A brief description of the issue
+* When the issue started and whether it is intermittent or consistent
+* Affected environments (dev, staging, production)
+* Whether you’re using Elastic Cloud or self-managed deployments
+
+### Deployment context
+
+* Are you using a standalone EDOT Collector or Kubernetes?
+* If applicable, include:
+  * Helm chart version and values (for Kubernetes)
+  * Container image version
+
+### Configuration
+
+* Your full or partial EDOT Collector configuration file or files, redacted as needed
+* Any overrides or runtime flags, such as `--log-level=debug` or `--config` path
+* Environment variables that may affect telemetry
+
+### Logs and diagnostics
+
+* Recent Collector logs with relevant errors or warning messages
+* Output from:
+
+  ```bash
+  edot-collector --config=/path/to/config.yaml --dry-run
+  ```
+* Output from:
+
+  ```bash
+  lsof -i :4317
+  kubectl logs <collector-pod>
+  ```
+
+### Data and UI symptoms
+
+* Are traces, metrics, or logs missing from the UI?
+* Are you using the [Elastic Managed OTLP endpoint](https://www.elastic.co/docs/observability/apm/otel/managed-otel-ingest/)?
+
+## Next steps
+
+When you’ve gathered the information above relevant to your case:
+
+1. Log in to the [Elastic Support portal](https://support.elastic.co/)
+2. Open a new case and fill in the form.
+3. Attach your logs, configs, or example files. Redact sensitive data.
+
+Our support team will review your request and get back to you as soon as possible.
+

troubleshoot/ingest/opentelemetry/toc.yml

@@ -12,4 +12,5 @@ toc:
       - file: edot-sdks/java/index.md
       - file: edot-sdks/nodejs/index.md
       - file: edot-sdks/php/index.md
-      - file: edot-sdks/python/index.md
+      - file: edot-sdks/python/index.md
+  - file: contact-support.md