Fix incorrectly mapped troubleshooting page

cloud-account/multifactor-authentication.md

@@ -58,7 +58,7 @@
 
 You can remove a multifactor authentication method after it’s added by clicking **Remove**.
 
-Before you remove an authentication method, you must set up an alternate method. If you can’t use any of your configured authentication methods — for example, if your device is lost or stolen — then [contact support](../troubleshoot/troubleshoot/cloud.md).
+Before you remove an authentication method, you must set up an alternate method. If you can’t use any of your configured authentication methods — for example, if your device is lost or stolen — then [contact support](../troubleshoot/troubleshoot/index.md#troubleshoot-contact-us).
 
 
 ## Frequently asked questions [ec-account-security-mfa-faq]

deploy-manage/cloud-organization/billing/billing-faq.md

@@ -68,7 +68,7 @@ $$$faq-payment$$$What are the available payment methods on Elasticsearch Service
 :   For month-to-month payments only credit cards are accepted. We also allow payments by bank transfer for annual subscriptions.
 
 $$$faq-contact$$$Who can I contact for more information?
-:   If you have any further questions about your credit card statement, billing, or receipts, please send an email to `[email protected]` or open a [Support case](../../../troubleshoot/troubleshoot/cloud.md) using the *Billing issue* category.
+:   If you have any further questions about your credit card statement, billing, or receipts, please send an email to `[email protected]` or open a [Support case](../../../troubleshoot/troubleshoot/index.md#troubleshoot-contact-us) using the *Billing issue* category.
 
 $$$faq-charge$$$Why is my credit card charged?
 :   If you are on a monthly plan, the charge is a recurring fee for using our hosted Elasticsearch Service. The fee is normally charged at the start of each month, but it can also be charged at other times during the month. If a charge is unsuccessful, we will try to charge your card again at a later date.
@@ -86,10 +86,10 @@ $$$faq-chargednotusing$$$Why am I being charged if I don’t use any of my deplo
 :   Even if you have no activity on your account and you haven’t logged into the [Elasticsearch Service Console](https://cloud.elastic.co?page=docs&placement=docs-body), your active deployments still incur costs that we need to charge you for. To avoid being charged for active but unused deployments, you can simply delete them. Your account will stay active with no charges, and you can always spin up more capacity when you need it.
 
 $$$faq-deleteaccount$$$How can I delete my Elastic Cloud account?
-:   To have your account removed, you can contact support through the Elasticsearch Service [Support form](https://cloud.elastic.co/support?page=docs&placement=docs-body) or use one of these [alternative contact methods](../../../troubleshoot/troubleshoot/cloud.md). For details about our data erasure policy, check [Privacy Rights and Choices](https://www.elastic.co/legal/privacy-statement#privacy-rights-and-choices?page=docs&placement=docs-body) in our General Privacy Statement.
+:   To have your account removed, you can contact support through the Elasticsearch Service [Support form](https://cloud.elastic.co/support?page=docs&placement=docs-body) or use one of these [alternative contact methods](../../../troubleshoot/troubleshoot/index.md#troubleshoot-contact-us). For details about our data erasure policy, check [Privacy Rights and Choices](https://www.elastic.co/legal/privacy-statement#privacy-rights-and-choices?page=docs&placement=docs-body) in our General Privacy Statement.
 
 $$$faq-refund$$$Can I get a refund?
-:   Charges are non-refundable, but once you delete a deployment we’ll stop charging you for that deployment immediately. You only pay for what you use and you can stop using the service at any time. For any special considerations warranting a potential refund, please use the Elasticsearch Service Console [Support form](https://cloud.elastic.co/support?page=docs&placement=docs-body) to open a support case and select *Billing issue* as the category. To ensure quick processing, be sure to provide detail about the reasons for the refund request as well as other matters pertaining to the issue. For other ways to open a Support case, check [Getting help](../../../troubleshoot/troubleshoot/cloud.md).
+:   Charges are non-refundable, but once you delete a deployment we’ll stop charging you for that deployment immediately. You only pay for what you use and you can stop using the service at any time. For any special considerations warranting a potential refund, please use the Elasticsearch Service Console [Support form](https://cloud.elastic.co/support?page=docs&placement=docs-body) to open a support case and select *Billing issue* as the category. To ensure quick processing, be sure to provide detail about the reasons for the refund request as well as other matters pertaining to the issue. For other ways to open a Support case, check [Contact us](../../../troubleshoot/troubleshoot/index.md#troubleshoot-contact-us).
 
 $$$faq-included$$$What is included in my paid Elasticsearch Service deployment?
 :   All subscription tiers for the Elasticsearch Service include the following free allowance:

solutions/observability/unknown-bucket/serverless-observability-limitations.md

@@ -7,5 +7,5 @@ mapped_pages:
 
 Currently, the maximum ingestion rate for the Managed Intake Service (APM and OpenTelemetry ingest) is 11.5 MB/s of uncompressed data (roughly 1TB/d uncompressed equivalent). Ingestion at a higher rate may experience rate limiting or ingest failures.
 
-If you believe you are experiencing rate limiting or other ingest-based failures, please [contact Elastic Support](../../../troubleshoot/troubleshoot/index.md) for assistance.
+If you believe you are experiencing rate limiting or other ingest-based failures, please [contact Elastic Support](../../../troubleshoot/troubleshoot/index.md#troubleshoot-contact-us) for assistance.
 

troubleshoot/toc.yml

@@ -1,7 +1,6 @@
 project: 'Troubleshoot'
 toc:
   - file: troubleshoot/index.md
-  - file: troubleshoot/cloud.md
   - file: elasticsearch/elasticsearch-reference.md
     children:
       - file: elasticsearch/fix-common-cluster-issues.md

troubleshoot/troubleshoot/index.md

@@ -2,6 +2,7 @@
 mapped_urls:
   - https://www.elastic.co/guide/en/starting-with-the-elasticsearch-platform-and-its-solutions/current/get-support-help.html
   - https://www.elastic.co/guide/en/starting-with-the-elasticsearch-platform-and-its-solutions/current/troubleshooting-and-faqs.html
+  - https://www.elastic.co/guide/en/cloud/current/ec-get-help.html
 ---
 
 # Troubleshoot
@@ -13,4 +14,13 @@ mapped_urls:
 % Use migrated content from existing pages that map to this page:
 
 % - [ ] ./raw-migrated-files/tech-content/starting-with-the-elasticsearch-platform-and-its-solutions/get-support-help.md
-% - [ ] ./raw-migrated-files/tech-content/starting-with-the-elasticsearch-platform-and-its-solutions/troubleshooting-and-faqs.md
+% - [ ] ./raw-migrated-files/tech-content/starting-with-the-elasticsearch-platform-and-its-solutions/troubleshooting-and-faqs.md
+% - next one added by marciw manually for tracking
+% - [ ] ./raw-migrated-files/cloud/cloud/ec-get-help.md (especially IDs -- no generated list because page was incorrectly mapped to a new v3 page instead of as a many-to-one for this page)
+
+% WIP sections added by marciw
+% see https://docs.elastic.dev/content-architecture/content-type/troubleshooting/entrypoint
+% ## one for each grouping
+% ## Additional resources [troubleshoot-additional-resources]
+% ## Contact us [troubleshoot-contact-us]
+% ### Working with support