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Sep 19, 2025
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[Private preview] Clarify payment FAQs #3050

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a2d27d6
Clarify payment FAQs
wajihaparvez Sep 16, 2025
82ec34e
Merge branch 'main' into ccm-faq-update
wajihaparvez Sep 19, 2025
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2 changes: 1 addition & 1 deletion deploy-manage/_snippets/autoops-cc-payment-faq.md
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Using [AutoOps for ECE, ECK, and self-managed clusters](/deploy-manage/monitor/autoops/cc-autoops-as-cloud-connected.md) through Cloud Connect is included with your [self-managed Enterprise license](https://www.elastic.co/subscriptions).
Using [AutoOps for ECE, ECK, and self-managed clusters](/deploy-manage/monitor/autoops/cc-autoops-as-cloud-connected.md) through Cloud Connect is included with your [self-managed Enterprise license](https://www.elastic.co/subscriptions) and self-managed free trials.
2 changes: 0 additions & 2 deletions deploy-manage/monitor/_snippets/autoops-cc-regions.md
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Choose from the following AWS regions:

| Region | Name |
| --- | --- |
| us-east-2 | Ohio |
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14 changes: 9 additions & 5 deletions deploy-manage/monitor/autoops/cc-cloud-connect-autoops-faq.md
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Expand Up @@ -14,6 +14,7 @@ Find answers to your questions about AutoOps for ECE, ECK, and self-managed clus
**General questions**
* [Why should I use AutoOps for my clusters?](#why-autoops)
* [Does this feature require additional payment?](#additional-payment)
* [Is there an added cost for shipping metrics data to {{ecloud}}?](#autoops-metrics-cost)
* [Which versions of {{es}} does AutoOps support?](#es-versions)
* [Which deployment types can be connected to AutoOps?](#deployment-types)

Expand All @@ -24,7 +25,7 @@ Find answers to your questions about AutoOps for ECE, ECK, and self-managed clus
* [Do I have to define an Elastic IP address to enable the agent to send data to {{ecloud}}?](#elastic-ip-address)

**Questions about collected metrics**
* [Where are AutoOps metrics stored, and does it cost extra to ship metrics data to {{ecloud}}?](#autoops-metrics)
* [Where are AutoOps metrics stored?](#autoops-metrics-storage)
* [What information does {{agent}} extract from my cluster?](#extracted-info)

## General questions
Expand All @@ -35,6 +36,11 @@ $$$additional-payment$$$ **Does this feature require additional payment?**
: :::{include} /deploy-manage/_snippets/autoops-cc-payment-faq.md
:::

$$$autoops-metrics-cost$$$ **Is there an added cost for shipping metrics data to {{ecloud}}?**
: Elastic does not charge extra for this service, but your cloud service provider (CSP) might. When sending metrics data from your cluster in a CSP region to {{ecloud}}, shipping costs will be determined by your agreement with that CSP.

You can [choose the CSP region where your data is stored](#autoops-metrics-storage).

$$$es-versions$$$ **Which versions of {{es}} does AutoOps support?**
: AutoOps is compatible with all [supported {{es}} versions](https://www.elastic.co/support/eol).

Expand All @@ -60,14 +66,12 @@ $$$elastic-ip-address$$$ **Do I have to define an Elastic IP address to enable t
: For more information, refer to [](/deploy-manage/security/elastic-cloud-static-ips.md).

## Questions about collected metrics
$$$autoops-metrics$$$ **Where are AutoOps metrics stored, and does it cost extra to ship metrics data to {{ecloud}}?**
: You can choose the CSP and region in which your cluster metrics will be stored.
$$$autoops-metrics-storage$$$ **Where are AutoOps metrics stored?**
: You can choose where to store your metrics from the following AWS regions:

:::{include} ../_snippets/autoops-cc-regions.md
:::

Shipping metrics to {{ecloud}} may come at an additional cost. For example, when sending metrics data from your cluster in a CSP region to {{ecloud}}, shipping costs will be determined by your agreement with that CSP.

$$$extracted-info$$$ **What information does {{agent}} extract from my cluster?**
: {{agent}} only extracts and sends cluster metrics to {{ecloud}}, not the underlying data within your cluster. The following metrics are collected:

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2 changes: 1 addition & 1 deletion deploy-manage/monitor/autoops/cc-connect-self-managed-to-autoops.md
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Expand Up @@ -204,7 +204,7 @@ If you manually assign privileges, you won't be able to allow {{agent}} to acces

:::::
* **System architecture**: Select the system architecture of the machine running the agent.
* **Metrics storage location**: Select where to store your metrics data from the list of available cloud service providers and regions.
* **Metrics storage location**: Select where to store your metrics data from the list of available regions.

:::{include} ../_snippets/autoops-cc-regions.md
:::
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