[Cases][Serverless & 9.2]: Docs for incremental case IDs #3358
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nastasha-solomon
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nastasha-solomon
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@nastasha-solomon - this looks good, but I wonder if we should also note somewhere (if it's not already) that incremental IDs are assigned in the background (defaults to ~10 minutes or so). The impact is that the incremental ID is not immediately available after case creation. At least I'm pretty sure that's how it works; @janmonschke can confirm. |
janmonschke
reviewed
Oct 17, 2025
Yes, there will be a noticeable delay AND there might be an initial delay in case there are many cases in a space. The backfill task will start with the oldest cases and work its way to the present. |
janmonschke
approved these changes
Oct 21, 2025
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Verified that changes are available in Serverless on prod. |
rhr323
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Oct 27, 2025
Fixes elastic#3255 and elastic#1758 by explaining that cases are automatically assigned human-readable numeric IDs, which you can use for easier referencing. Also refreshed outdated images of the Cases table and removed case screenshots that weren't adding value and were outdated. Previews: - [Stack management cases](https://docs-v3-preview.elastic.dev/elastic/docs-content/pull/3358/explore-analyze/alerts-cases/cases) - [Observability cases](https://docs-v3-preview.elastic.dev/elastic/docs-content/pull/3358/solutions/observability/incident-management/cases) - [Security cases](https://docs-v3-preview.elastic.dev/elastic/docs-content/pull/3358/solutions/security/investigate/cases)
naemono
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Oct 28, 2025
Fixes elastic#3255 and elastic#1758 by explaining that cases are automatically assigned human-readable numeric IDs, which you can use for easier referencing. Also refreshed outdated images of the Cases table and removed case screenshots that weren't adding value and were outdated. Previews: - [Stack management cases](https://docs-v3-preview.elastic.dev/elastic/docs-content/pull/3358/explore-analyze/alerts-cases/cases) - [Observability cases](https://docs-v3-preview.elastic.dev/elastic/docs-content/pull/3358/solutions/observability/incident-management/cases) - [Security cases](https://docs-v3-preview.elastic.dev/elastic/docs-content/pull/3358/solutions/security/investigate/cases)
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Fixes #3255 and #1758 by explaining that cases are automatically assigned human-readable numeric IDs, which you can use for easier referencing. Also refreshed outdated images of the Cases table and removed case screenshots that weren't adding value and were outdated.
Previews: