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Clarify confusing "pending" behavior and fix broken link #37902

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Merged
mike-j-thomas merged 5 commits into from
Jan 14, 2026
Merged

Clarify confusing "pending" behavior and fix broken link #37902

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6e4c7f6
Clarify confusing "pending behavior" and fix broken link
noahtalerman Jan 6, 2026
e11c73b
Update MDM certificate renewal instructions
noahtalerman Jan 6, 2026
d156130
Update articles/apple-mdm-setup.md
noahtalerman Jan 7, 2026
4e4eafb
Merge branch 'main' into noahtalerman-patch-65
noahtalerman Jan 8, 2026
a13ecb4
Clarify MDM certificate expiration instructions
noahtalerman Jan 12, 2026
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2 changes: 1 addition & 1 deletion articles/apple-mdm-setup.md
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Expand Up @@ -16,7 +16,7 @@ Then select **Turn on** under the Apple (macOS, iOS, iPadOS) MDM section.

> Apple requires that APNs certificates are renewed annually.
> - The recommended approach is to use a shared admin account to generate the CSR ensuring it can be renewed regardless of individual availability.
> - If your certificate expires, you will have to turn MDM off and back on for all macOS hosts.
> - If your certificate expires, you will have to turn MDM off and back on for all macOS hosts. Until you do, configuration profile enforcement/removal and all other MDM commands will be stuck in "pending".
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@noahtalerman noahtalerman Jan 7, 2026

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@JordanMontgomery: Basically all MDM commands will be very, very slow(could take days or longer to get executed) once the cert expires. This includes profile installation/removal, iOS/iPadOS refetch, lock, wipe, etc. Ultimately it won't be fixed by the cert renewal but by re-enrolling the affected hosts.

@JordanMontgomery what do you think about my latest revision? I say "stuck" because they might as well be to the IT admin. Waiting for multiple days is close to as broken as them never getting applied.

Also, do commands really work after multiple days with an expired cert? You've seen that? That's weird...

> - Be sure to use the same Apple ID from year-to-year. If you don't, you will have to turn MDM off and back on for all macOS hosts.

## Apple Business Manager (ABM)
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2 changes: 1 addition & 1 deletion website/config/routes.js
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Expand Up @@ -1088,7 +1088,7 @@ module.exports.routes = {
'GET /learn-more-about/calendar-events': '/announcements/fleet-in-your-calendar-introducing-maintenance-windows',
'GET /learn-more-about/setup-windows-mdm': '/guides/windows-mdm-setup',
'GET /learn-more-about/setup-abm': '/docs/using-fleet/mdm-setup#apple-business-manager-abm',
'GET /learn-more-about/renew-apns': '/docs/using-fleet/mdm-setup#apple-push-notification-service-apns',
'GET /learn-more-about/renew-apns': '/docs/using-fleet/apple-mdm-setup#turn-on-apple-mdm',
'GET /learn-more-about/renew-abm': '/docs/using-fleet/mdm-setup#apple-business-manager-abm',
'GET /learn-more-about/fleet-server-private-key': '/docs/configuration/fleet-server-configuration#server-private-key',
'GET /learn-more-about/agent-options': '/docs/configuration/agent-configuration',
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