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Replying to "Lastname, Firstname" <[email protected]> ends up generating incorrect To/Cc emails where Username and email is split into multiple recipients

bugSomething isn't workingSomething isn't working

Status: Open.

#2860 In frappe/helpdesk;

· rtoelhoej opened on Jan 6, 2026

Enable Department Selection for Portal Tickets for Auto-Assignment

Status: Open.

#2858 In frappe/helpdesk;

· Manakhly2030 opened on Jan 3, 2026

ticket on website shuold follow workflow configured in backend

Status: Open.

#2853 In frappe/helpdesk;

· Manakhly2030 opened on Jan 1, 2026

UX: Mentions should be <code>bold</code>

Status: Open.

#2851 In frappe/helpdesk;

· ankush opened on Dec 31, 2025

Helpdesk UI App: Tickets created via REST API show API key owner (Administrator) as Activity instead of Contact who filed the ticket

bugSomething isn't workingSomething isn't working

Status: Open.

#2840 In frappe/helpdesk;

· EthanVaz11 opened on Dec 23, 2025

Allow any employee to create tickets

Status: Open.

#2835 In frappe/helpdesk;

· elhananjair opened on Dec 17, 2025

How to add custom page link at helpdesk frontend sidebar

Status: Open.

#2824 In frappe/helpdesk;

· ravikantdk-soc opened on Dec 14, 2025

Localization issues

bugSomething isn't workingSomething isn't working

Status: Open.

#2807 In frappe/helpdesk;

· NightFlexer opened on Dec 6, 2025

feature-request: Ability to rate a customer after ticket closure

Status: Open.

#2799 In frappe/helpdesk;

· ssiyad opened on Dec 5, 2025

Holidays Announcement

Status: Open.

#2757 In frappe/helpdesk;

· thida-bcn opened on Nov 15, 2025

HD Ticket Template: Add support for complex field types (Table Multiselect, Date, Attach)

Status: Open.

#2753 In frappe/helpdesk;

· IMS94 opened on Nov 13, 2025

Captions are disregarded

bugSomething isn't workingSomething isn't working

Status: Open.

#2750 In frappe/helpdesk;

· barredterra opened on Nov 12, 2025