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glenngrglenngr
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Added project for getting agent statistics by ID
1 parent 53a1778 commit b39ceaa

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7 files changed

+138
-5
lines changed

7 files changed

+138
-5
lines changed

‎Common/Tools.cs‎

Lines changed: 5 additions & 1 deletion
Original file line numberDiff line numberDiff line change
@@ -1,5 +1,9 @@
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using System;
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using System.Collections.Generic;
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using System.Linq;
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using ZendeskApi_v2;
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using ZendeskApi_v2.Models.AccountsAndActivities;
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using ZendeskApi_v2.Models.Tickets;
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namespace Common
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{
@@ -19,7 +23,6 @@ public static void PrintError()
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public static void PrintHelp(ZendeskApi api)
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{
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Console.WriteLine("You have to specify a group name or id as parameter");
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Console.WriteLine("List of groups:");
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PrintGroups(api);
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}
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@@ -28,6 +31,7 @@ public static void PrintHelp(ZendeskApi api)
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/// </summary>
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public static void PrintGroups(ZendeskApi api)
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{
34+
Console.WriteLine("List of groups:");
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foreach (var group in api.Groups.GetGroups().Groups)
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{
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Console.WriteLine(group.Id + ": " + group.Name);

‎GetZendeskAgentStatisticsByAgentId/App.config‎

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<?xml version="1.0" encoding="utf-8" ?>
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<configuration>
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<startup>
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<supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.5.2" />
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</startup>
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<appSettings>
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<add key="Zendesk_subdomain" value="domain"/>
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<add key="Username" value="user"/>
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<add key="Password" value="pass"/>
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</appSettings>
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</configuration>

‎GetZendeskAgentStatisticsByAgentId/GetAgentStatsByAgentId.cs‎

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using System;
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using System.Collections.Generic;
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using System.Linq;
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using System.Text;
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using System.Threading.Tasks;
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namespace GetZendeskAgentStatisticsByAgentId
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{
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class Program
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{
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static void Main(string[] args)
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{
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}
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}
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}

‎GetZendeskAgentStatisticsByAgentId/GetZendeskAgentStatisticsByAgentId.csproj‎

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<?xml version="1.0" encoding="utf-8"?>
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<Project ToolsVersion="14.0" DefaultTargets="Build" xmlns="http://schemas.microsoft.com/developer/msbuild/2003">
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<Import Project="$(MSBuildExtensionsPath)\$(MSBuildToolsVersion)\Microsoft.Common.props" Condition="Exists('$(MSBuildExtensionsPath)\$(MSBuildToolsVersion)\Microsoft.Common.props')" />
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<PropertyGroup>
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<Configuration Condition=" '$(Configuration)' == '' ">Debug</Configuration>
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<Platform Condition=" '$(Platform)' == '' ">AnyCPU</Platform>
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<ProjectGuid>{B4F36DFB-44F0-439F-A777-2C69446C1701}</ProjectGuid>
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<OutputType>Exe</OutputType>
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<AppDesignerFolder>Properties</AppDesignerFolder>
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<RootNamespace>GetZendeskAgentStatisticsByAgentId</RootNamespace>
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<AssemblyName>GetZendeskAgentStatisticsByAgentId</AssemblyName>
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<TargetFrameworkVersion>v4.5.2</TargetFrameworkVersion>
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<FileAlignment>512</FileAlignment>
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<AutoGenerateBindingRedirects>true</AutoGenerateBindingRedirects>
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</PropertyGroup>
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<PropertyGroup Condition=" '$(Configuration)|$(Platform)' == 'Debug|AnyCPU' ">
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<PlatformTarget>AnyCPU</PlatformTarget>
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<DebugSymbols>true</DebugSymbols>
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<DebugType>full</DebugType>
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<Optimize>false</Optimize>
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<OutputPath>bin\Debug\</OutputPath>
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<DefineConstants>DEBUG;TRACE</DefineConstants>
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<ErrorReport>prompt</ErrorReport>
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<WarningLevel>4</WarningLevel>
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</PropertyGroup>
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<PropertyGroup Condition=" '$(Configuration)|$(Platform)' == 'Release|AnyCPU' ">
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<PlatformTarget>AnyCPU</PlatformTarget>
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<DebugType>pdbonly</DebugType>
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<Optimize>true</Optimize>
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<OutputPath>bin\Release\</OutputPath>
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<DefineConstants>TRACE</DefineConstants>
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<ErrorReport>prompt</ErrorReport>
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<WarningLevel>4</WarningLevel>
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</PropertyGroup>
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<ItemGroup>
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<Reference Include="System" />
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<Reference Include="System.Core" />
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<Reference Include="System.Xml.Linq" />
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<Reference Include="System.Data.DataSetExtensions" />
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<Reference Include="Microsoft.CSharp" />
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<Reference Include="System.Data" />
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<Reference Include="System.Net.Http" />
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<Reference Include="System.Xml" />
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</ItemGroup>
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<ItemGroup>
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<Compile Include="Program.cs" />
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<Compile Include="Properties\AssemblyInfo.cs" />
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</ItemGroup>
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<ItemGroup>
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<None Include="App.config" />
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</ItemGroup>
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<Import Project="$(MSBuildToolsPath)\Microsoft.CSharp.targets" />
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<!-- To modify your build process, add your task inside one of the targets below and uncomment it.
54+
Other similar extension points exist, see Microsoft.Common.targets.
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<Target Name="BeforeBuild">
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</Target>
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<Target Name="AfterBuild">
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</Target>
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-->
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</Project>

‎GetZendeskAgentStatisticsByAgentId/Properties/AssemblyInfo.cs‎

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1+
using System.Reflection;
2+
using System.Runtime.CompilerServices;
3+
using System.Runtime.InteropServices;
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5+
// General Information about an assembly is controlled through the following
6+
// set of attributes. Change these attribute values to modify the information
7+
// associated with an assembly.
8+
[assembly: AssemblyTitle("GetZendeskAgentStatisticsByAgentId")]
9+
[assembly: AssemblyDescription("")]
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[assembly: AssemblyConfiguration("")]
11+
[assembly: AssemblyCompany("")]
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[assembly: AssemblyProduct("GetZendeskAgentStatisticsByAgentId")]
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[assembly: AssemblyCopyright("Copyright © 2015")]
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[assembly: AssemblyTrademark("")]
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[assembly: AssemblyCulture("")]
16+
17+
// Setting ComVisible to false makes the types in this assembly not visible
18+
// to COM components. If you need to access a type in this assembly from
19+
// COM, set the ComVisible attribute to true on that type.
20+
[assembly: ComVisible(false)]
21+
22+
// The following GUID is for the ID of the typelib if this project is exposed to COM
23+
[assembly: Guid("b4f36dfb-44f0-439f-a777-2c69446c1701")]
24+
25+
// Version information for an assembly consists of the following four values:
26+
//
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// Major Version
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// Minor Version
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// Build Number
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// Revision
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//
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// You can specify all the values or you can default the Build and Revision Numbers
33+
// by using the '*' as shown below:
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// [assembly: AssemblyVersion("1.0.*")]
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[assembly: AssemblyVersion("1.0.0.0")]
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[assembly: AssemblyFileVersion("1.0.0.0")]

‎GetZendeskAgentStatisticsByAgentId/packages.config‎

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<?xml version="1.0" encoding="utf-8"?>
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<packages>
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<package id="Newtonsoft.Json" version="7.0.1" targetFramework="net452" />
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<package id="ZendeskApi_v2" version="3.2.14" targetFramework="net452" />
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</packages>

‎GetZendeskGroupStats/GetZendeskGroupStats.cs‎

Lines changed: 6 additions & 4 deletions
Original file line numberDiff line numberDiff line change
@@ -22,22 +22,24 @@ public class GetZendeskGroupStats
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/// All the OPEN tickets in the group supplied as parameter
2323
/// </summary>
2424
private static List<ZendeskApi_v2.Models.Tickets.Ticket> _allOpenTicketsInGroup;
25+
2526
/// <summary>
2627
/// All tickets in the group
2728
/// </summary>
2829
private static List<ZendeskApi_v2.Models.Tickets.Ticket> _allTicketsInGroup;
30+
2931
/// <summary>
3032
/// The start of today in DateTimeOffset
3133
/// </summary>
32-
private static DateTimeOffset dayStartDateTimeOffset;
34+
private static DateTimeOffset _dayStartDateTimeOffset;
3335

3436
static void Main(string[] args)
3537
{
3638
_api = Common.ZendeskApiManager.ZendeskApi;
3739
_xml = new PrtgXmlOutput();
3840

3941
var today = DateTime.Today;
40-
dayStartDateTimeOffset = (DateTimeOffset)today;
42+
_dayStartDateTimeOffset = (DateTimeOffset)today;
4143

4244
if (args == null || args.Length == 0)
4345
{
@@ -159,7 +161,7 @@ private static void GetResult(string groupName)
159161
/// </summary>
160162
private static void GetNumSolvedToday()
161163
{
162-
var todaysTickets = _allTicketsInGroup.Where(t => t.UpdatedAt >= dayStartDateTimeOffset && t.UpdatedAt <= DateTimeOffset.Now).ToList();
164+
var todaysTickets = _allTicketsInGroup.Where(t => t.UpdatedAt >= _dayStartDateTimeOffset && t.UpdatedAt <= DateTimeOffset.Now).ToList();
163165

164166
var numSolvedToday = todaysTickets.Count(t => t.Status.ToLower().Equals("solved"));
165167
_xml.AddChannel("Tickets solved today", numSolvedToday.ToString());
@@ -171,7 +173,7 @@ private static void GetNumSolvedToday()
171173
private static void GetNewTicketsToday()
172174
{
173175

174-
var numNewTicketsToday = _allTicketsInGroup.Count(t => t.CreatedAt >= dayStartDateTimeOffset && t.CreatedAt <= DateTimeOffset.Now);
176+
var numNewTicketsToday = _allTicketsInGroup.Count(t => t.CreatedAt >= _dayStartDateTimeOffset && t.CreatedAt <= DateTimeOffset.Now);
175177
_xml.AddChannel("New tickets today", numNewTicketsToday.ToString());
176178
}
177179
}

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