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added admonition to ticket/search api page mentioning the correct cat… #276

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MarkHarrison03 merged 2 commits into from
Jul 17, 2025
Merged

added admonition to ticket/search api page mentioning the correct cat… #276

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1202951
added admonition to ticket/search api page mentioning the correct cat…
MarkHarrison03 Jul 15, 2025
dbf4dd7
added admonition closing tag
MarkHarrison03 Jul 15, 2025
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7 changes: 7 additions & 0 deletions descriptions/0/api.intercom.io.yaml
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Expand Up @@ -12929,6 +12929,13 @@ paths:
| snoozed_until | Date (UNIX timestamp) |
| ticket_attribute.{id} | String or Boolean or Date (UNIX timestamp) or Float or Integer |

{% admonition type="info" name="Searching by Category" %}
When searching for tickets by the **`category`** field, specific terms must be used instead of the category names:
* For **Customer** category tickets, use the term `request`.
* For **Back-office** category tickets, use the term `task`.
* For **Tracker** category tickets, use the term `tracker`.
{% /admonition %}

### Accepted Operators

{% admonition type="info" name="Searching based on `created_at`" %}
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