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@imSzukala imSzukala released this 05 Jun 11:12
· 12 commits to master since this release
16.3.0
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Learn about vigilant mode.
Release Date: 05-06-2025

📱 New Feature: Conversational Fin

We’re making conversations more natural and reducing the need for escalations.

  • More human, less rigid: We’ve removed quick reply buttons so Fin can respond fluidly—no decision trees, just natural conversation.

  • Sources, now inline: Fin now includes source links directly in replies, so customers can verify info at a glance.

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