12.0.0

Release Date: 23-03-2022

🚀 Enhancements

In v12.0.0 of the Intercom mobile SDK, we’re introducing Intercom Surveys — beautiful native in-product surveys to bring all your customer communication to one platform!!

📱 New feature: Intercom Surveys

👋🏼 Meet Intercom Surveys - Don’t just ask their opinion, act on it. Now, you can seamlessly capture and act on customer feedback and needs, all within Intercom. Intercom Surveys makes it quick and easy to create and send highly targeted, easily customisable in-product native survey - across web and mobile.

• Choose the relevant question type from multitude of question types available like rating scales (NPS, emoji, star), multiple-choice, dropdown and more
• Customise the color of your survey’s background and buttons
• Target the right survey to the right audience at the right time
• Save survey responses as user attributes to drive follow up actions
• Add a customisable intro and thank you message
• Decide whether or not users should be able to dismiss the survey
• Encourage further user actions by inserting a call-to-action button in the thank you message with a link (external URL or deep link)
• Leverage email and mobile push as fallback channels if in-product doesn’t get you a response
• Many more ways to customise your survey — show or hide avatar of survey sender, format survey text and insert user or company attributes in text
• Use the power of Intercom platform — A/B testing and control groups, goal tracking, orchestrating surveys as a part of series, analysing and exporting results as CSV

👉 You will need to start a 14 day free trial or purchase the Surveys Add-On starting from $49 per month in order to set a survey live
👉 Upgrade to the latest version of the mobile SDK today to use the feature on mobile. No additional integration work required.

Learn more about Intercom Surveys

Intercom_Surveys_Hype_Final.mp4

0110_Surveys-ProductFeedback-Engage-1x1_0322.mp4

• 🇺🇦 We've added Ukrainian language support to the iOS SDK

11.2.0

Release Date: 04-03-2022

🚀 Enhancements

• We've added Suggested Articles to your Homescreen! Provide a better self-serve experience to your users by enabling them to answer their question before they reach out to a teammate.

11.1.2

Release Date: 04-02-2022

🐛 Bug Fixes

• Fixed an issue that was causing a conversation to scroll up and down automatically when a Bot message was received.
• Fixed a crash that was caused by tapping on a deep link within a Post message.

11.1.1

Release Date: 31-01-2022

🚀 Enhancements

• Added support for RTL languages while searching for Articles on the Homescreen.

🐛 Bug Fixes

• Made some minor UI improvements.

11.1.0

Release Date: 19-01-2022

🚀 Enhancements

• iOS Mobile SDK made improvements to VoiceOver and Dynamic Font Type accessibility settings across the Messenger and Help Center

🐛 Bug Fixes

• Fixed an issue where the Media and GIF upload buttons were not available in the Messenger when the UI is displayed RTL

11.0.1

Release Date: 07-01-2022

🐛 Bug Fixes

• Fixed an issue that prevented Resolution Bot Intros from displaying correctly in a conversation.

11.0.0

Release Date: 06-01-2022

🚀 Enhancements

• Version 11.0.0 of the Intercom iOS SDK sets the minimum target iOS version to iOS 13. Developers who's apps target iOS 10, 11 or 12 will need to bump their target version to a minimum of iOS 13 to begin using version 11.0.0 of the Intercom iOS SDK.

🐛 Bug Fixes

• Fixed an issue where rotating to landscape glitched the UI.
• Fixed an issue where images were losing their file extension when uploading from a mobile device.

10.4.0

Release Date: 16-12-2021

🚀 Enhancements

• Added the ability to prevent your users from opening multiple conversations in the Messenger.

10.3.5

Release Date: 26-11-2021

🚀 Enhancements

• Added support for European Data Hosting.

European data hosting is now available to new customers – if you're interested in signing up, reach out to our Sales team via the Intercom Messenger. Read more about European data hosting on our blog.

🐛 Bug Fixes

• Fixed an issue that was causing a crash when loading a Carousel.
• Fixed an issue that caused a Carousel to be displayed twice, in rare circumstances.
• Fixed an issue in our push notifcations code that caused the app to crash periodically.

10.3.4

Release Date: 19-11-2021

🐛 Bug Fixes

• Fixed a bug that was preventing a conversation updating in realtime.