19.1.1

Release Date: 08-08-2025

🚀 Enhancements

• Typing indicators are now shown in the Messages screen.

19.1.0

Release Date: 14-07-2025

🚀 Enhancements

• You can now present specific Tickets with the presentContent method.
• Tweaked dark mode colors to be more harmonious.

19.0.1

Release Date: 03-07-2025

🐛 Bug Fixes

• Fixes a bug that could cause a crash when trying to resend a failed media message.
• Fixes a bug that could cause a crash during complex gradient background processing.

19.0.0

Release Date: 26-06-2025

🚀 Enhancements

• Added support for Dark Mode. This feature is currently in beta, and will be enabled for all customers in a future release.

18.8.1

Release Date: 11-06-2025

🐛 Bug Fixes

• Fixes a bug where articles could render in the incorrect interface style.

18.8.0

Release Date: 03-06-2025

📱 New Feature: Conversational Fin

We’re making conversations more natural and reducing the need for escalations.

• More human, less rigid: We’ve removed quick reply buttons so Fin can respond fluidly—no decision trees, just natural conversation.

• Sources, now inline: Fin now includes source links directly in replies, so customers can verify info at a glance.

18.7.3

Release Date: 16-05-2025

🐛 Bug Fixes

• Fixes a bug that could cause a crash when dismissing multiple in app notifications.
• Fixes a bug that could cause a crash when trying to close a note using the x button.

18.7.2

Release Date: 06-05-2025

🚀 Enhancements

• Improved handling of conversations merged across channels and conversations merged between users.

18.7.1

Release Date: 23-04-2025

🚀 Enhancements

• Some improvements to the rendering and height management of messenger apps.

18.7.0

Release Date: 11-04-2025

🚀 Enhancements

• We've added a new API to enable setting JWTs in the Messenger. This should be called before any user login. To learn more go here.
• Resolved some differences between the registration of unidentified and identified users of iOS and Android. Both platforms now have matching implementations.