18.7.2

Release Date: 06-05-2025

🚀 Enhancements

• Improved handling of conversations merged across channels and conversations merged between users.

18.7.1

Release Date: 23-04-2025

🚀 Enhancements

• Some improvements to the rendering and height management of messenger apps.

18.7.0

Release Date: 11-04-2025

🚀 Enhancements

• We've added a new API to enable setting JWTs in the Messenger. This should be called before any user login. To learn more go here.
• Resolved some differences between the registration of unidentified and identified users of iOS and Android. Both platforms now have matching implementations.

18.6.4

Release Date: 12-03-2025

🐛 Bug Fixes

• Fixes a bug where the composer occasionally doesn't reappear during a workflow.

18.6.3

Release Date: 06-03-2025

🐛 Bug Fixes

• Fixed a bug that could cause a crash when trying to send an empty message.

18.6.2

Release Date: 25-02-2025

🐛 Bug Fixes

• Fixed a bug where some users were unable to add a phone number in the attribute collector.

18.6.1

Release Date: 20-02-2025

🚀 Enhancements

• The UI for lists in ticket forms have been improved.

🐛 Bug Fixes

• Resolved a bug that could cause tests to hang.

18.6.0

Release Date: 12-02-2025

🚀 Enhancements

• New feature - This release supports conditionally showing attributes while ticket forms are filled out.
• Added dynamic Fin thinking states.

18.5.0

Release Date: 27-01-2025

🚀 Enhancements

• Improved delineation between AI Agents and bots.
• New handover experience from AI Agents to teammates.
• Special notice now supports multiple languages.

18.4.0

Release Date: 15-01-2025

🚀 Enhancements

• Added support for Fin for Platforms.
• Special notice view now supports links.

Note
This release contains some beta features.