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Setting added to pause ticket timer #1183

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whatinthemeh wants to merge 3 commits into from
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Setting added to pause ticket timer #1183

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359b04e
Merge pull request #1180 from itflow-org/develop
johnnyq Mar 3, 2025
9f2b9e3
Merge pull request #1181 from itflow-org/develop
johnnyq Mar 3, 2025
8cbc338
Added Setting to pause ticker timer by default
whatinthemeh Mar 7, 2025
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7 changes: 7 additions & 0 deletions admin_settings_ticket.php
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Expand Up @@ -53,6 +53,13 @@
</div>
<?php } ?>

<div class="form-group">
<div class="custom-control custom-switch">
<input type="checkbox" class="custom-control-input" name="config_ticket_timer_default_no_autostart" <?php if ($config_ticket_timer_default_no_autostart == 1) { echo "checked"; } ?> value="1" id="ticketTimerSwitch">
<label class="custom-control-label" for="ticketTimerSwitch">Default to pause ticket timer <small class="text-secondary">(This will prevent the timer from starting automatically and pause when leaving ticket focus)</small></label>
</div>
</div>

<div class="form-group">
<label>Number of hours to auto close resolved tickets</label>
<div class="input-group">
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1 change: 1 addition & 0 deletions db.sql
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Expand Up @@ -1736,6 +1736,7 @@ CREATE TABLE `settings` (
`config_ticket_autoclose_hours` int(5) NOT NULL DEFAULT 72,
`config_ticket_new_ticket_notification_email` varchar(200) DEFAULT NULL,
`config_ticket_default_billable` tinyint(1) NOT NULL DEFAULT 0,
`config_ticket_timer_default_no_autostart` tinyint(1) NOT NULL DEFAULT 0,
`config_enable_cron` tinyint(1) NOT NULL DEFAULT 0,
`config_recurring_auto_send_invoice` tinyint(1) NOT NULL DEFAULT 1,
`config_enable_alert_domain_expire` tinyint(1) NOT NULL DEFAULT 1,
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1 change: 1 addition & 0 deletions get_settings.php
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Expand Up @@ -78,6 +78,7 @@
$config_ticket_default_view = intval($row['config_ticket_default_view']);
$config_ticket_moving_columns = intval($row['config_ticket_moving_columns']);
$config_ticket_ordering = intval($row['config_ticket_ordering']);
$config_ticket_timer_default_no_autostart = intval($row['config_ticket_timer_default_no_autostart']);

// Cron
$config_enable_cron = intval($row['config_enable_cron']);
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8 changes: 7 additions & 1 deletion js/ticket_time_tracking.js
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Expand Up @@ -4,10 +4,16 @@
document.addEventListener("DOMContentLoaded", function() {
// Initialize variables
var timerInterval = null;
var isPaused = false;
//var isPaused = false;
var ticketID = getCurrentTicketID();
var elapsedSecs = getElapsedSeconds();

//get database setting for autostart ticket Timer and pause if true
var isPaused = noAutoStart === 1 ? true : false;
if (isPaused === true) pauseTimer();
//end get timer pause setting


function getCurrentTicketID() {
const urlParams = new URLSearchParams(window.location.search);
return urlParams.get('ticket_id');
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2 changes: 1 addition & 1 deletion post/admin/admin_settings_ticket.php
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Expand Up @@ -18,7 +18,7 @@
$config_ticket_moving_columns = intval($_POST['config_ticket_moving_columns']);
$config_ticket_ordering = intval($_POST['config_ticket_ordering']);

mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_email_parse = $config_ticket_email_parse, config_ticket_email_parse_unknown_senders = $config_ticket_email_parse_unknown_senders, config_ticket_autoclose_hours = $config_ticket_autoclose_hours, config_ticket_new_ticket_notification_email = '$config_ticket_new_ticket_notification_email', config_ticket_default_billable = $config_ticket_default_billable, config_ticket_default_view = $config_ticket_default_view, config_ticket_moving_columns = $config_ticket_moving_columns, config_ticket_ordering = $config_ticket_ordering WHERE company_id = 1");
mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_email_parse = $config_ticket_email_parse, config_ticket_email_parse_unknown_senders = $config_ticket_email_parse_unknown_senders, config_ticket_autoclose_hours = $config_ticket_autoclose_hours, config_ticket_new_ticket_notification_email = '$config_ticket_new_ticket_notification_email', config_ticket_default_billable = $config_ticket_default_billable, config_ticket_default_view = $config_ticket_default_view, config_ticket_moving_columns = $config_ticket_moving_columns, config_ticket_ordering = $config_ticket_ordering, config_ticket_timer_default_no_autostart = $config_ticket_timer_default_no_autostart WHERE company_id = 1");

// Logging
logAction("Settings", "Edit", "$session_name edited ticket settings");
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6 changes: 6 additions & 0 deletions ticket.php
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Expand Up @@ -459,6 +459,12 @@

</div> <!-- Card Header -->

<!-- create js variable related to ticket timer setting -->
<script type="text/javascript">
var noAutoStart = <?php echo json_encode($config_ticket_timer_default_no_autostart); ?>;
</script>


<div class="card-body pt-3 pb-0">
<div class="row">
<div class="col-sm-4">
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