E-Governance Grievance Redressal System

The proposed E-Governance Grievance Redressal System is a centralized platform built using Angular 21 and Spring Boot 3.2.5 that enables citizens to submit and track grievances online. The system automatically routes complaints to the appropriate departments, monitors the grievance lifecycle, and provides real-time status updates and dashboards to ensure transparency, accountability, and timely resolution.

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Live Links

Live on netlify

https://egrievance-and-redressal.netlify.app/

Backend on Azure VM - Eureka Server

http://20.244.2.109:8761

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Features

• Centralized grievance submission and tracking system
• Microservices architecture with Spring WebFlux
• CI/CD pipeline implemented using Jenkins
• Containerized services using Docker
• Service discovery using Eureka Server
• Frontend deployed on Netlify and backend hosted on Azure VM

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Links

Component	Repository / Document
Frontend	Frontend Repository
Design Document	Design Document.docx
Results Document	Results Document.docx

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Web Preview

Home Page

Grievance Dashboard

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Backend Preview (Azure VM)

Docker containers running on VM

Azure Deployment VM

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Jenkins CI/CD Preview

Jenkins Build Preview

Jenkins GitHub Webhook

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SonarQube Code Quality Report

94.1% Coverage

SonarQube Analysis Dashboard

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User Roles

User	Role
Citizen	Submits and tracks grievances
Admin	Manages staff users and departments
Department Officer	Manages grievances and assigns them to case workers
Supervisory Officer	Resolves escalated grievances
Case Worker	Handles assigned grievances and updates status

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API Endpoints

Auth-Service

Method	Path	Allowed Roles
POST	/api/auth/register	Permit all
POST	/api/auth/citizen/register	Permit all
POST	/api/auth/case-worker/register	DEPARTMENT_OFFICER, ADMIN
POST	/api/auth/admin/register	Permit all
POST	/api/auth/login	Permit all
GET	/api/auth/profile	Any authenticated user

Storage-Service

Method	Path	Allowed Roles
POST	/api/files/upload	All authenticated roles
GET	/api/files/{fileId}	Any authenticated user

Feedback-Service

Method	Path	Allowed Roles
POST	/api/feedback/add-feedback	CITIZEN
GET	/api/feedback/grievance/{grievanceId}	Authorized roles

Notification-Service

Method	Path	Allowed Roles
GET	/api/notifications/user/{userId}	Any authenticated user

Grievance-Service

Method	Path	Allowed Roles
POST	/api/grievances/create	CITIZEN
GET	/api/grievances/{id}	Any authenticated user
PATCH	/api/grievances/status	Authorized roles

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Made by Kanchan Rai