🧠 AI-Powered Support Ticket Classifier (Node.js + Express)

Automatically classify support tickets by category and priority using OpenAI GPT-based models — improving triage speed and response accuracy.

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🚀 Features

• 📬 Submit support tickets via REST API
• 🤖 Auto-classify tickets with OpenAI (or Hugging Face)
• 🗂️ Categories: Billing, Technical Issue, Feedback, General Inquiry
• 🔥 Priority levels: Low, Medium, High, Urgent
• 🧠 Modular AI service integration
• 📦 Background queue support with Bull + Redis (optional)
• 🌍 Deployable on Fly.io, Render, or Docker

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🏗️ Tech Stack

Layer	Technology
Backend	Node.js + Express
AI Service	OpenAI GPT-4 API
DB	SQLite / PostgreSQL
Queue (opt)	Bull + Redis
Testing	Jest + Supertest
Deployment	Docker, Render, Fly.io

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🛠️ Getting Started

1. Clone the Repo

git clone https://github.com/your-username/ai-ticket-classifier.git
cd ai-ticket-classifier

2. Install the dependencies

npm install

3. Start the node server

nmp run dev

4. Send a ticket creation request via POST

http://localhost:3000/api/tickets { "title": "Can't log in to my account", "description": "I reset my password but it still doesn't work." }

5. View tickets

GET http://localhost:3000/api/tickets

Running Accessing User Interface of AI-Ticket-Classifier

1. Ensure that backend API to post tickets is running as per above steps

2. Enter UI folder

cd ai-ticket-ui

3. Install dependencies

npm install

4. Start the Vite Dev Server

npm run dev

You shall see something like VITE v4.x.x ready in 300ms

➜ Local: http://localhost:5173/ ➜ Network: http://192.168.x.x:5173/

5. Open URL in browser

👉 http://localhost:5173