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‎api-reference/faq.mdx‎

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# Frequently Asked Questions
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Find answers to the most common questions about our API. If you can't find what you're looking for, feel free to [contact our support team](mailto:[email protected]).
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## Getting Started
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<details>
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<summary>How do I get started with the API?</summary>
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To get started with our API:
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1. Sign up for an account at [our developer portal](https://developer.example.com)
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2. Create an API key in your dashboard
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3. Review our [Quick Start Guide](/getting-started/quickstart)
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4. Make your first API call using our [interactive examples](/api-reference/examples)
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For detailed instructions, see our [Getting Started documentation](/getting-started).
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</details>
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<details>
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<summary>Do you offer a sandbox or testing environment?</summary>
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Yes, we provide a sandbox environment for testing your integrations. The sandbox uses the same API endpoints but with test data and doesn't affect your production environment.
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- Sandbox Base URL: `https://sandbox-api.example.com`
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- Production Base URL: `https://api.example.com`
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Learn more about our [testing environments](/getting-started/environments).
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</details>
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<details>
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<summary>What programming languages do you support?</summary>
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Our API is RESTful and can be used with any programming language that supports HTTP requests. We provide official SDKs for:
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- JavaScript/Node.js
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- Python
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- PHP
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- Ruby
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- Go
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- Java
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Community SDKs are also available for other languages. Check our [SDKs page](/sdks) for the complete list.
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</details>
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## Authentication
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<details>
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<summary>How do I authenticate my API requests?</summary>
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We use API key authentication. Include your API key in the request header:
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```bash
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Authorization: Bearer YOUR_API_KEY
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```
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You can generate and manage your API keys in the [developer dashboard](https://developer.example.com/dashboard).
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For detailed authentication information, see our [Authentication Guide](/api-reference/authentication).
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</details>
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<details>
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<summary>How do I keep my API key secure?</summary>
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To keep your API key secure:
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- Never expose your API key in client-side code
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- Store API keys as environment variables
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- Use different keys for different environments (development, staging, production)
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- Regularly rotate your API keys
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- Monitor your API key usage in the dashboard
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See our [Security Best Practices](/security/best-practices) for more information.
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</details>
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<details>
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<summary>Can I use multiple API keys for the same account?</summary>
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Yes, you can create multiple API keys for different purposes or environments. Each key can have different permissions and rate limits configured.
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To manage your API keys, visit your [developer dashboard](https://developer.example.com/dashboard/api-keys).
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</details>
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## Rate Limits
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<details>
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<summary>What are the rate limits for the API?</summary>
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Our rate limits vary by plan:
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- **Free Plan**: 1,000 requests per hour
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- **Pro Plan**: 10,000 requests per hour
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- **Enterprise Plan**: Custom limits available
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Rate limits are enforced per API key. When you exceed the limit, you'll receive a `429 Too Many Requests` response.
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For current rate limit information, see our [Rate Limits documentation](/api-reference/rate-limits).
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</details>
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<details>
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<summary>How can I check my current rate limit usage?</summary>
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Rate limit information is included in every API response header:
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- `X-RateLimit-Limit`: Your rate limit ceiling for that given request
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- `X-RateLimit-Remaining`: Number of requests left for the time window
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- `X-RateLimit-Reset`: UTC date/time when the rate limit resets
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You can also monitor usage in your [developer dashboard](https://developer.example.com/dashboard/usage).
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</details>
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<details>
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<summary>What happens when I hit the rate limit?</summary>
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When you exceed your rate limit, the API will return:
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- HTTP Status Code: `429 Too Many Requests`
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- Error message explaining the rate limit exceeded
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- `Retry-After` header indicating when you can make requests again
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Implement exponential backoff in your application to handle rate limit responses gracefully.
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</details>
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## Error Handling
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<details>
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<summary>What HTTP status codes does the API return?</summary>
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Our API uses standard HTTP status codes:
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- **200**: Success
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- **201**: Created
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- **400**: Bad Request
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- **401**: Unauthorized
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- **403**: Forbidden
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- **404**: Not Found
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- **429**: Too Many Requests
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- **500**: Internal Server Error
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Each error response includes a detailed error message and error code. See our [Error Handling Guide](/api-reference/errors) for complete details.
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</details>
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<details>
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<summary>How should I handle API errors in my application?</summary>
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Best practices for error handling:
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1. Always check the HTTP status code
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2. Parse the error response for detailed information
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3. Implement retry logic for temporary errors (5xx codes)
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4. Log errors for debugging purposes
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5. Provide meaningful error messages to your users
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Example error response structure:
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```json
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{
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"error": {
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"code": "invalid_parameter",
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"message": "The 'email' parameter is required",
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"details": "Please provide a valid email address"
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}
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}
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```
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</details>
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<details>
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<summary>Are there any known issues or limitations?</summary>
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Current known limitations:
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- Maximum request payload size: 10MB
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- Maximum response size: 50MB
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- Request timeout: 30 seconds
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- Some endpoints have additional specific limitations
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Check our [Status Page](https://status.example.com) for current system status and any ongoing issues.
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</details>
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## Data and Responses
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<details>
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<summary>What data formats does the API support?</summary>
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Our API supports:
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- **Request format**: JSON (Content-Type: application/json)
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- **Response format**: JSON
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- **Date format**: ISO 8601 (YYYY-MM-DDTHH:MM:SSZ)
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- **Character encoding**: UTF-8
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All requests and responses use JSON format unless otherwise specified.
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</details>
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<details>
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<summary>How do I handle pagination in API responses?</summary>
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Large result sets are paginated using cursor-based pagination:
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```json
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{
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"data": [...],
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"pagination": {
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"has_more": true,
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"next_cursor": "eyJpZCI6MTIzfQ=="
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}
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}
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```
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Use the `next_cursor` value in your next request to get the next page of results.
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See our [Pagination Guide](/api-reference/pagination) for detailed examples.
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</details>
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<details>
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<summary>Can I filter or sort API responses?</summary>
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Yes, many endpoints support filtering and sorting through query parameters:
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- **Filtering**: `?filter[status]=active&filter[type]=premium`
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- **Sorting**: `?sort=created_at&order=desc`
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- **Field selection**: `?fields=id,name,email`
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Available filters and sort options vary by endpoint. Check the specific endpoint documentation for supported parameters.
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</details>
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## Best Practices
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<details>
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<summary>What are the recommended best practices for using the API?</summary>
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Key best practices:
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1. **Use HTTPS**: Always use HTTPS for API requests
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2. **Handle errors gracefully**: Implement proper error handling and retry logic
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3. **Cache responses**: Cache API responses when appropriate to reduce requests
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4. **Use webhooks**: Use webhooks instead of polling for real-time updates
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5. **Validate data**: Always validate data before sending requests
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6. **Monitor usage**: Keep track of your API usage and performance
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For comprehensive guidelines, see our [Best Practices Guide](/best-practices).
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</details>
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<details>
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<summary>How can I optimize API performance?</summary>
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Performance optimization tips:
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- Use field selection to request only needed data
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- Implement client-side caching for frequently accessed data
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- Use batch endpoints when available
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- Compress request payloads when sending large amounts of data
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- Keep connections alive when making multiple requests
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- Monitor response times and optimize accordingly
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</details>
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<details>
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<summary>Should I use webhooks or polling?</summary>
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**Use webhooks when**:
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- You need real-time updates
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- You want to reduce API calls
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- You're building event-driven applications
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**Use polling when**:
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- Webhooks aren't available for your use case
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- You need to maintain control over request timing
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- Your infrastructure doesn't support receiving webhooks
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Learn more about [Webhooks](/webhooks) and when to use them.
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</details>
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## Billing and Limits
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<details>
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<summary>How is API usage billed?</summary>
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API usage is billed based on:
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- Number of API requests per month
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- Data transfer (for large responses)
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- Premium features used
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Billing details vary by plan. Check your [billing dashboard](https://developer.example.com/billing) for current usage and costs.
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</details>
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<details>
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<summary>Can I set usage alerts or limits?</summary>
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Yes, you can configure:
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- Usage alerts at percentage thresholds (50%, 80%, 95%)
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- Hard limits to prevent overage charges
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- Email notifications for usage milestones
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Configure these settings in your [account dashboard](https://developer.example.com/dashboard/alerts).
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</details>
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## Support and Resources
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<details>
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<summary>Where can I get help if I'm stuck?</summary>
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We offer several support channels:
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- **Documentation**: Comprehensive guides and references
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- **Community Forum**: Connect with other developers
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- **Support Tickets**: Direct support for technical issues
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- **Live Chat**: Real-time assistance during business hours
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- **Email Support**: [[email protected]](mailto:[email protected])
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Response times vary by plan level. Enterprise customers receive priority support.
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</details>
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<details>
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<summary>Do you provide code examples and tutorials?</summary>
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Yes, we provide:
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- Interactive API explorer in our documentation
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- Code examples in multiple programming languages
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- Step-by-step tutorials for common use cases
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- Sample applications and starter templates
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- Video tutorials and webinars
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Visit our [Examples](/examples) and [Tutorials](/tutorials) sections to get started.
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</details>
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<details>
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<summary>How do I stay updated on API changes?</summary>
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Stay informed about API updates:
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- Subscribe to our [developer newsletter](https://developer.example.com/newsletter)
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- Follow our [changelog](/changelog) for version updates
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- Join our [developer community](https://community.example.com)
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- Enable webhook notifications for breaking changes
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- Follow us on [Twitter @ExampleAPI](https://twitter.com/exampleapi)
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We follow semantic versioning and provide advance notice for breaking changes.
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</details>
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---
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## Still have questions?
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If you couldn't find the answer you're looking for, please don't hesitate to reach out:
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- [Contact Support](mailto:[email protected])
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- [Join our Community](https://community.example.com)
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- [Schedule a Demo](https://example.com/demo)
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Our team is here to help you succeed with our API!

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