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3 changes: 2 additions & 1 deletion docs.json
Original file line number Diff line number Diff line change
Expand Up @@ -24,7 +24,8 @@
"index",
"quickstart",
"installation",
"editor"
"editor",
"support"
]
},
{
Expand Down
Binary file added images/chat-support.png
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137 changes: 137 additions & 0 deletions support.mdx
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---
title: "Support"
icon: "circle-help"
description: "We're here to help you get the most out of Mintlify"
---

<Card title="Ask our docs" img="/images/chat-support.png" href="https://mintlify.com/docs/quickstart?share_chat=3524d1e4-c8bb-4367-87f8-4eb8be8edf4b">
Ask our AI chat assistant that's been trained on our documentation
</Card>

<CardGroup cols={2}>
<Card title="Dashboard widget" icon="message-circle-more" iconType="regular" href="https://dashboard.mintlify.com/">
Send us a message from the dashboard *click on support in the bottom left corner*
</Card>
<Card title="Email Us" icon="mail" iconType="regular" href="mailto:[email protected]">
If you can't access the dashboard, email us at [email protected]
</Card>
<Card title="Ask AI" icon="bot" iconType="regular" href="https://mintlify.com/community">
Ask our AI assistant that's been trained on our documentation
</Card>
<Card title="YouTube" icon="youtube" iconType="regular" href="https://www.youtube.com/@GetMintlify/videos">
Watch our YouTube channel for tutorials and guides
</Card>
</CardGroup>


**Frequently Asked Questions:**

<Accordion title="API Page Issues" icon="book-open">
API pages are complicated. As a result, there are a lot of things that can go wrong. Here's a list of common issues we've seen customers run into:

<AccordionGroup>
<Accordion title="All of my OpenAPI pages are completely blank">
In this scenario, it's likely that either Mintlify cannot find your OpenAPI document,
or your OpenAPI document is invalid.

Running `mintlify dev` locally should reveal some of these issues.

To verify your OpenAPI document will pass validation:

1. Visit [this validator](https://editor.swagger.io/)
2. Switch to the "Validate text" tab
3. Paste in your OpenAPI document
4. Click "Validate it\!"

If the text box that appears below has a green border, your document has passed validation.
This is the exact validation package Mintlify uses to validate OpenAPI documents, so if your document
passes validation here, there's a great chance the problem is elsewhere.

Additionally, Mintlify does not support OpenAPI 2.0. If your document uses this version of the specification,
you could encounter this issue. You can convert your document at [editor.swagger.io](https://editor.swagger.io/) (under Edit \> Convert to OpenAPI 3):

<Frame>
![](/images/convert-oas-3.png)
</Frame>
</Accordion>
<Accordion title="One of my OpenAPI pages is completely blank">
This is usually caused by a misspelled `openapi` field in the page metadata. Make sure
the HTTP method and path match the HTTP method and path in the OpenAPI document exactly.

Here's an example of how things might go wrong:

```md get-user.mdx
---
openapi: "GET /users/{id}/"
---
```

```yaml openapi.yaml
paths:
"/users/{id}":
get: ...
```
Notice that the path in the `openapi` field has a trailing slash, whereas the path in the OpenAPI
document does not.

Another common issue is a misspelled filename. If you are specifying a particular OpenAPI document
in the `openapi` field, ensure the filename is correct. For example, if you have two OpenAPI
documents `openapi/v1.json` and `openapi/v2.json`, your metadata might look like this:

```md api-reference/v1/users/get-user.mdx
---
openapi: "v1 GET /users/{id}"
---
```
</Accordion>
<Accordion title="Requests from the API Playground don't work">
If you have a custom domain configured, this could be an issue with your reverse proxy. By
default, requests made via the API Playground start with a `POST` request to the
`/api/request` path on the docs site. If your reverse proxy is configured to only allow `GET`
requests, then all of these requests will fail. To fix this, configure your reverse proxy to
allow `POST` requests to the `/api/request` path.

Alternatively, if your reverse proxy prevents you from accepting `POST` requests, you can configure Mintlify to send requests directly to your backend with the `api.playground.proxy` setting in the `docs.json`, as described [here](/settings/global#api-configurations). This will
likely require you to configure CORS on your server, as these requests will now come directly
from your users' browsers.
</Accordion>
</AccordionGroup>
</Accordion>

<Accordion title="Docs page won't load (error 404)" icon="ban" iconType="regular">
Check to see if you have `/api` in the URL. This is a reserved folder in production environments, which produces a 404 error.
</Accordion>

<Accordion title="GitHub app issues" icon="merge">
It is always okay to reset the GitHub app to sort out connection issues.

To do this, you can uninstall the Mintlify app through GitHub:

- go to [installations](https://github.com/settings/installations) -\> click un-install
- go to [app authorizations](https://github.com/settings/apps/authorizations) -\> click revoke

Then, head to the Mintlify dashboard to reinstall the app (Make sure to install the GitHub app first, then authorize your account):

- [Git settings](https://dashboard.mintlify.com/settings/deployment/git-settings)
- [Account settings](https://dashboard.mintlify.com/settings/account)
</Accordion>

<Accordion title="SVG JSX" icon="image">
It is always okay to reset the GitHub app to sort out connection issues.

To do this, you can uninstall the Mintlify app through GitHub:

- go to [installations](https://github.com/settings/installations) -\> click un-install
- go to [app authorizations](https://github.com/settings/apps/authorizations) -\> click revoke

Then, head to the Mintlify dashboard to reinstall the app (Make sure to install the GitHub app first, then authorize your account):

- [Git settings](https://dashboard.mintlify.com/settings/deployment/git-settings)
- [Account settings](https://dashboard.mintlify.com/settings/account)
</Accordion>


<Info>
We do our best to respond to all requests within 24 hours but delays may occur during busy times
</Info>

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