Added Support topics and removed mentions of NMS from config topics

content/nim/support/_index.md

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+---
+title: "Support"
+description: "How to get Support for F5 NGINX Management Suite"
+weight: 999
+url: /nginx-instance-manager/support/
+---

content/nim/support/contact-support.md

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+---
+docs: DOCS-817
+doctypes:
+- concept
+tags:
+- docs
+title: Where to go for support
+toc: true
+weight: 300
+---
+
+## Support policy
+
+F5 NGINX Instance Manager follows the support policy detailed in the knowledge base article: [K000140156](https://my.f5.com/manage/s/article/K000140156).
+
+{{<important>}}
+Support licenses for NGINX Instance Manager **do not include** support for the NGINX instances being managed.
+
+Community support is available for NGINX Open Source instances on the [NGINX mailing list](http://mailman.nginx.org/mailman/listinfo). If you need support for NGINX Plus or [prebuilt NGINX Open Source packages](https://nginx.org/en/linux_packages.html), you must [purchase an NGINX license](https://www.nginx.com/purchase-nginx/).
+{{</important>}}
+
+---
+
+## Contact NGINX support
+
+For help with installing, troubleshooting, or using the NGINX Instance Manager, contact support through the [MyF5 Customer Portal](https://account.f5.com/myf5).
+
+---
+
+## Support script
+
+The Support team might ask you to run one or both of the following scripts to troubleshoot issues. Attach the script outputs to your support case.
+
+- `/usr/share/nginx-manager` – for troubleshooting issues with the NGINX Instance Manager host.
+- `/usr/share/nginx-agent` – for troubleshooting issues with a data plane instance running the NGINX Agent.
+
+### Run the support script on the NGINX Instance Manager host
+
+1. Open an SSH connection to the NGINX Instance Manager host and log in.
+2. Run the following command:
+
+    ```bash
+    /usr/share/nginx-manager/support.sh
+    ```
+
+### Run the script on a data plane instance
+
+1. Open an SSH connection to the data plane instance and log in.
+2. Run the following command:
+
+    ```bash
+    /usr/share/nginx-agent/support.sh
+    ```
+
+### Collected information
+
+The scripts collect the following information:
+
+- System details (`/etc/os-release`).
+- Checks for installed NGINX, NGINX Instance Manager, and NGINX Agent instances.
+- NGINX data:
+  - `nginx -T` (current configuration).
+  - `nginx -V` (version and runtime details).
+  - `/var/log/nginx/*` (log files).
+- NGINX Instance Manager log files:
+  - `/var/log/nginx-manager/*`
+- API queries from NGINX Instance Manager:
+  - `GET /api/v0/instances`
+  - `GET /api/v0/scan`
+  - `GET /api/v0/about/system`
+  - `GET /api/v0/about/license`
+- NGINX Agent log files:
+  - `/var/log/nginx-agent/*`
+
+### Output file
+
+The script creates a file in the `/tmp` directory, such as `/tmp/nginx-manager-log.tar.gz`. Review the file and **remove confidential information** before sharing it with F5.
+
+For example, if your `/etc/nginx-manager` directory contains private keys or certificates, remove them using:
+
+```bash
+gzip -d /tmp/nginx-manager-log.tar.gz
+
+tar -f /tmp/nginx-manager-log.tar.gz \
+    --delete /etc/nginx-manager/example.key \
+    --delete /etc/nginx-manager/example.crt
+
+gzip -9 /tmp/nginx-manager-log.tar.gz
+```
+
+{{<note>}}Files shared with F5 are protected under the [F5 Support and Maintenance Privacy Statement](https://www.f5.com/company/policies/support-and-maintenance-privacy-statement).{{</note>}}
+
+---
+
+## Additional resources
+
+### AskF5 knowledge base
+
+Find solutions to common issues and corner cases on [AskF5](https://support.f5.com/csp/knowledge-center/software/NGINX?module=NGINX%20Instance%20Manager).
+
+### NGINX training and professional services
+
+Get expert guidance and hands-on support from [NGINX Professional Services](https://www.nginx.com/services/#package_detail_section).

content/nim/support/k8s-support-package.md

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+---
+docs: DOCS-1123
+doctypes:
+- reference
+- task
+tags:
+- docs
+title: Create a support package from a Helm installation
+toc: true
+weight: 200
+---
+
+{{< include "/nim/decoupling/note-legacy-nms-references.md" >}}
+
+## Overview
+
+Use the Kubernetes support package script to collect system and service information for troubleshooting and debugging. The script packages the data into a tar archive that you can share with [NGINX Customer Support]({{< relref "nim/support/contact-support.md" >}}).
+
+---
+
+## Before you begin
+
+To follow this guide, ensure you have:
+
+- `bash` 4.0 or higher.
+
+---
+
+## Usage
+
+The F5 NGINX Instance Manager Helm chart includes the `k8s-support-package.sh` script located at:
+
+- `/support-package/k8s-support-package.sh`.
+
+### Steps to create a support package
+
+1. Download the latest NGINX Instance Manager Helm chart:
+
+    ```bash
+    helm repo add nginx-stable https://helm.nginx.com/stable
+    helm repo update
+    helm pull nginx-stable/nms
+    tar zxvf nms-<version>.tgz
+    ```
+
+2. Run the Kubernetes support package script. For available options, refer to the [arguments](#arguments) section:
+
+    ```bash
+    bash ./nms/charts/nms-hybrid/support-package/k8s-support-package.sh
+    ```
+
+    The support package is saved in the directory where the script is run.
+
+3. Extract the package using the `tar` command:
+
+    ```bash
+    tar -xvf k8s-support-pkg-<timestamp>.tar.gz
+    ```
+
+---
+
+## Arguments
+
+The table below lists arguments available for the Kubernetes support package script.
+
+| Short | Long                   | Description                                                | Example       | Default  |
+|-------|------------------------|------------------------------------------------------------|---------------|----------|
+| `-h`  | `--help`               | Prints information about the script arguments to `stdout`. | `--help`      | N/A      |
+| `-o`  | `--output_dir`         | Specifies the output directory for the tar archive.        | `-o ~/output` | `$(pwd)` |
+| `-n`  | `--namespace`          | Specifies the namespace of the Helm installation.          | `-n nms`      | `<none>` |
+| `-xd` | `--exclude_databases`  | Excludes Dqlite database backup data.                      | `-xd`         | `False`  |
+| `-xt` | `--exclude_timeseries` | Excludes ClickHouse time series data.                      | `-xt`         | `False`  |
+| `-m`  | `--modules`            | Includes specific modules in Dqlite database backup data.  | `-m acm`      | `False`  |
+
+---
+
+## Package contents
+
+The Kubernetes support package includes directories with detailed information about your cluster, namespace, application, and database state.
+
+### k8s-support-package.log
+
+A log of all output generated by the `k8s-support-package.sh` script.
+
+### chart-files
+
+A snapshot of the Helm chart files in the parent directory, excluding the directory where the script runs.
+
+### version-info
+
+Versions of:
+
+- Helm chart
+- `kubectl` tool
+- `helm` tool
+- NGINX gateway
+- ClickHouse
+
+### cluster-info
+
+Cluster-related data, including:
+
+- Cluster details
+- Node information
+- Storage class configurations
+
+### namespace-info
+
+Namespace-specific details, including:
+
+- General namespace data
+- Events
+- API version
+- API services and resources
+
+### app-info
+
+Application-related information for NGINX Instance Manager:
+
+- Deployments
+- Services
+- Persistent Volumes and Claims
+- Secrets and Configmaps
+- Pods
+
+### pod-logs
+
+Logs of processes for NGINX Instance Manager, NGINX gateway, and ClickHouse. Files in this directory follow the naming convention: `pod_name-<timestamp>.logs`.
+
+### pod-system-info
+
+Status and state details for each pod, including:
+
+- Operating system version
+- Environment variables
+- Running processes
+
+### dqlite
+
+The script uses the `dqlite-backup` executable (located in `/etc/nms/scripts/` within relevant containers) to collect database dumps. Data is saved in:
+
+- `dqlite/core`
+- `dqlite/dpm`
+- `dqlite/integrations`
+
+If the `--modules` flag is specified, data is saved to `dqlite/<moduleName>`.
+
+### timeseries
+
+Contains metrics, events, and statistics from the `nms` ClickHouse database.