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OS and version

Ubuntu 24.04

Open-RMF installation type

Docker

Other Open-RMF installation methods

No response

Open-RMF version or commit hash

release-jazzy-240617

ROS distribution

Jazzy

ROS installation type

Source build

Other ROS installation methods

No response

Package or library, if applicable

No response

Description of the bug

In rmf_demos_gz (hotel demo), task status reported by RMF switches from Underway to Standby when the robot is about to navigate into a lift waypoint, and never switches back, even though the robot successfully completes the task.

This results in task status not reflecting the real execution state.

RMF is executed inside a Docker container with host networking, no custom RMF code modifications were made.

docker run -it \
  --network host \
  -e DISPLAY=$DISPLAY \
  -e QT_X11_NO_MITSHM=1 \
  -e XDG_RUNTIME_DIR=/tmp/runtime-root \
  -v /tmp/.X11-unix:/tmp/.X11-unix:rw \
  --device /dev/dri:/dev/dri \
  --group-add video \
  -v /home/m8m/rmf_dev:/workspace/rmf_dev \
  -w /workspace \
  rmf:jazzy-rmf-dev-with-web \
  bash

Steps to reproduce the bug

1. Launch the hotel demo:
   ros2 launch rmf_demos_gz hotel.launch.xml server_uri:=ws://localhost:8000/_internal

2. Dispatch a task (e.g. patrol or delivery) that requires:

   • moving from Level 1 to Level 2/Level 3
   • traversal via a lift

Expected behavior

No response

Actual behavior

Visual Evidence
The following screenshots show that the Task Status switches to Standby upon lift entry from Level 1 to Level 2
and never recovers, despite successful execution.

1. Robot reaches lift entry point and the Task Status is Underway:

2. Task Status switches to Standby when robot begins to enter lift:

3. Robot reaches and exits lift in Level 2 but Task Status is stucked in Standby:

4. Robot reaches destination and already switched to Idle state while Task Status is stucked at Standby:

Additional information or screenshots