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Enhanced FAQ lookup tool in examples/customer_service app #1063

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Merged
merged 2 commits into from
Aug 11, 2025
Merged

Enhanced FAQ lookup tool in examples/customer_service app #1063

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9c3d1db
Enhanced FAQ lookup tool in main.py
HasnainCodeHub Jul 11, 2025
043588a
Update examples/customer_service/main.py
HasnainCodeHub Jul 12, 2025
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9 changes: 5 additions & 4 deletions examples/customer_service/main.py
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Original file line number Diff line number Diff line change
Expand Up @@ -39,21 +39,22 @@ class AirlineAgentContext(BaseModel):
name_override="faq_lookup_tool", description_override="Lookup frequently asked questions."
)
async def faq_lookup_tool(question: str) -> str:
if "bag" in question or "baggage" in question:
question_lower = question.lower()
if any(keyword in question_lower for keyword in ["bag", "baggage", "luggage", "carry-on", "hand luggage", "hand carry"]):
return (
"You are allowed to bring one bag on the plane. "
"It must be under 50 pounds and 22 inches x 14 inches x 9 inches."
)
elif "seats" in question or "plane" in question:
elif any(keyword in question_lower for keyword in ["seat", "seats", "seating", "plane"]):
return (
"There are 120 seats on the plane. "
"There are 22 business class seats and 98 economy seats. "
"Exit rows are rows 4 and 16. "
"Rows 5-8 are Economy Plus, with extra legroom. "
)
elif "wifi" in question:
elif any(keyword in question_lower for keyword in ["wifi", "internet", "wireless", "connectivity", "network", "online"]):
return "We have free wifi on the plane, join Airline-Wifi"
return "I'm sorry, I don't know the answer to that question."
return "I'm sorry, I don't know the answer to that question."


@function_tool
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