EN done

Author: Kazarus4

pages/web_cloud/web_hosting/faq-web_hosting/guide.en-asia.md

@@ -562,45 +562,45 @@ This error can also appear if an HTTP request ends in *timeout* on your website.
 
 ![your-request-has-been-blocked](/pages/assets/screens/other/browsers/errors/your-request-has-been-blocked.png){.thumbnail}
 
-This message indicates that the type of HTTP request you are trying to make on your website is forbidden for a limited time, usually for security reasons.
+The “Your request has been blocked” page may appear for a number of reasons (non-exhaustive list):
+
+- The request is made from an unupdated Internet browser (Firefox, Chrome, Safari, Edge, etc.).
+- A very large number of requests, similar or not, are made in an extremely short time.
+- The request attempts to perform unauthorized actions on the shared infrastructure where your web hosting plan is located.
 
 In this situation, several actions are required:
 
-- [Examine the logs](/pages/web_cloud/web_hosting/logs_and_statistics) of your website, in order to determine which requests caused this block.
-- Using anti-virus or anti-spyware software, check that your devices (computers, smartphones, etc.) are not infected by spyware or malicious software.
-- Check the source code of your website (FTP storage space and database(s)).
+- Check that your web browser is up to date.
+- Retrieve the URL called (for example: `https://www.domain.tld`) as well as all the information present on the page “Your request has been blocked” (`IP address`, `Date` and `Request ID`).
+- Send the recovered items to support by creating a [support ticket](https://help.ovhcloud.com/csm?id=csm_get_help).
 
 If you are unsure about the changes you need to make, contact your webmaster or one of our [partners](/links/partner).
 
 > [!success]
 >
-> See also our detailed guides:
->
-> - [Web hosting - View website statistics and logs](/pages/web_cloud/web_hosting/logs_and_statistics).
-> - [Use cases - What to do if your  Website is hacked](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
+> Please also refer to our detailed guide: [What should I do if the page “Your request has been blocked” appears?](/pages/web_cloud/web_hosting/diagnostic_request_blocked).
 
 ///
 
 /// details | What should I do if my website displays a “Your IP has been banned” error?
 
 ![your-ip-has-been-banned](/pages/assets/screens/other/browsers/errors/your-ip-has-been-banned.png){.thumbnail}
 
-This message indicates that the IP address you use to connect to your website is blocked for a limited time, usually for security reasons.
+The “Your IP has been banned” page may appear for a number of reasons (non-exhaustive list):
+
+- A very large number of requests, similar or not, are made in an extremely short time from the same IP address.
+- Requests made from the IP address in question are suspicious.
 
 In this situation, several actions are required:
 
-- [Examine the logs](/pages/web_cloud/web_hosting/logs_and_statistics) of your website, in order to determine which requests caused this block.
-- Using anti-virus or anti-spyware software, check that your devices (computers, smartphones, etc.) are not infected by spyware or malicious software.
-- Check the source code of your website (FTP storage space and database(s)).
+- Retrieve the URL called (for example: `https://www.domain.tld`) as well as all the information present on the page “Your IP has been banned” (`IP address`, `Date` and `Request ID`).
+- Send the recovered items to support by creating a [support ticket](https://help.ovhcloud.com/csm?id=csm_get_help).
 
 If you are unsure about the changes you need to make, contact your webmaster or one of our [partners](/links/partner).
 
 > [!success]
 >
-> See also our detailed guides:
->
-> - [Web hosting - View website statistics and logs](/pages/web_cloud/web_hosting/logs_and_statistics).
-> - [Use cases - What to do if your  Website is hacked](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
+> Please also refer to our detailed guide: [What should I do if the page “Your IP has been banned” appears?](/pages/web_cloud/web_hosting/diagnostic_ip_banned).
 
 ///
 

pages/web_cloud/web_hosting/faq-web_hosting/guide.en-au.md

@@ -562,45 +562,45 @@ This error can also appear if an HTTP request ends in *timeout* on your website.
 
 ![your-request-has-been-blocked](/pages/assets/screens/other/browsers/errors/your-request-has-been-blocked.png){.thumbnail}
 
-This message indicates that the type of HTTP request you are trying to make on your website is forbidden for a limited time, usually for security reasons.
+The “Your request has been blocked” page may appear for a number of reasons (non-exhaustive list):
+
+- The request is made from an unupdated Internet browser (Firefox, Chrome, Safari, Edge, etc.).
+- A very large number of requests, similar or not, are made in an extremely short time.
+- The request attempts to perform unauthorized actions on the shared infrastructure where your web hosting plan is located.
 
 In this situation, several actions are required:
 
-- [Examine the logs](/pages/web_cloud/web_hosting/logs_and_statistics) of your website, in order to determine which requests caused this block.
-- Using anti-virus or anti-spyware software, check that your devices (computers, smartphones, etc.) are not infected by spyware or malicious software.
-- Check the source code of your website (FTP storage space and database(s)).
+- Check that your web browser is up to date.
+- Retrieve the URL called (for example: `https://www.domain.tld`) as well as all the information present on the page “Your request has been blocked” (`IP address`, `Date` and `Request ID`).
+- Send the recovered items to support by creating a [support ticket](https://help.ovhcloud.com/csm?id=csm_get_help).
 
 If you are unsure about the changes you need to make, contact your webmaster or one of our [partners](/links/partner).
 
 > [!success]
 >
-> See also our detailed guides:
->
-> - [Web hosting - View website statistics and logs](/pages/web_cloud/web_hosting/logs_and_statistics).
-> - [Use cases - What to do if your  Website is hacked](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
+> Please also refer to our detailed guide: [What should I do if the page “Your request has been blocked” appears?](/pages/web_cloud/web_hosting/diagnostic_request_blocked).
 
 ///
 
 /// details | What should I do if my website displays a “Your IP has been banned” error?
 
 ![your-ip-has-been-banned](/pages/assets/screens/other/browsers/errors/your-ip-has-been-banned.png){.thumbnail}
 
-This message indicates that the IP address you use to connect to your website is blocked for a limited time, usually for security reasons.
+The “Your IP has been banned” page may appear for a number of reasons (non-exhaustive list):
+
+- A very large number of requests, similar or not, are made in an extremely short time from the same IP address.
+- Requests made from the IP address in question are suspicious.
 
 In this situation, several actions are required:
 
-- [Examine the logs](/pages/web_cloud/web_hosting/logs_and_statistics) of your website, in order to determine which requests caused this block.
-- Using anti-virus or anti-spyware software, check that your devices (computers, smartphones, etc.) are not infected by spyware or malicious software.
-- Check the source code of your website (FTP storage space and database(s)).
+- Retrieve the URL called (for example: `https://www.domain.tld`) as well as all the information present on the page “Your IP has been banned” (`IP address`, `Date` and `Request ID`).
+- Send the recovered items to support by creating a [support ticket](https://help.ovhcloud.com/csm?id=csm_get_help).
 
 If you are unsure about the changes you need to make, contact your webmaster or one of our [partners](/links/partner).
 
 > [!success]
 >
-> See also our detailed guides:
->
-> - [Web hosting - View website statistics and logs](/pages/web_cloud/web_hosting/logs_and_statistics).
-> - [Use cases - What to do if your  Website is hacked](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
+> Please also refer to our detailed guide: [What should I do if the page “Your IP has been banned” appears?](/pages/web_cloud/web_hosting/diagnostic_ip_banned).
 
 ///
 

pages/web_cloud/web_hosting/faq-web_hosting/guide.en-ca.md

@@ -562,45 +562,45 @@ This error can also appear if an HTTP request ends in *timeout* on your website.
 
 ![your-request-has-been-blocked](/pages/assets/screens/other/browsers/errors/your-request-has-been-blocked.png){.thumbnail}
 
-This message indicates that the type of HTTP request you are trying to make on your website is forbidden for a limited time, usually for security reasons.
+The “Your request has been blocked” page may appear for a number of reasons (non-exhaustive list):
+
+- The request is made from an unupdated Internet browser (Firefox, Chrome, Safari, Edge, etc.).
+- A very large number of requests, similar or not, are made in an extremely short time.
+- The request attempts to perform unauthorized actions on the shared infrastructure where your web hosting plan is located.
 
 In this situation, several actions are required:
 
-- [Examine the logs](/pages/web_cloud/web_hosting/logs_and_statistics) of your website, in order to determine which requests caused this block.
-- Using anti-virus or anti-spyware software, check that your devices (computers, smartphones, etc.) are not infected by spyware or malicious software.
-- Check the source code of your website (FTP storage space and database(s)).
+- Check that your web browser is up to date.
+- Retrieve the URL called (for example: `https://www.domain.tld`) as well as all the information present on the page “Your request has been blocked” (`IP address`, `Date` and `Request ID`).
+- Send the recovered items to support by creating a [support ticket](https://help.ovhcloud.com/csm?id=csm_get_help).
 
 If you are unsure about the changes you need to make, contact your webmaster or one of our [partners](/links/partner).
 
 > [!success]
 >
-> See also our detailed guides:
->
-> - [Web hosting - View website statistics and logs](/pages/web_cloud/web_hosting/logs_and_statistics).
-> - [Use cases - What to do if your  Website is hacked](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
+> Please also refer to our detailed guide: [What should I do if the page “Your request has been blocked” appears?](/pages/web_cloud/web_hosting/diagnostic_request_blocked).
 
 ///
 
 /// details | What should I do if my website displays a “Your IP has been banned” error?
 
 ![your-ip-has-been-banned](/pages/assets/screens/other/browsers/errors/your-ip-has-been-banned.png){.thumbnail}
 
-This message indicates that the IP address you use to connect to your website is blocked for a limited time, usually for security reasons.
+The “Your IP has been banned” page may appear for a number of reasons (non-exhaustive list):
+
+- A very large number of requests, similar or not, are made in an extremely short time from the same IP address.
+- Requests made from the IP address in question are suspicious.
 
 In this situation, several actions are required:
 
-- [Examine the logs](/pages/web_cloud/web_hosting/logs_and_statistics) of your website, in order to determine which requests caused this block.
-- Using anti-virus or anti-spyware software, check that your devices (computers, smartphones, etc.) are not infected by spyware or malicious software.
-- Check the source code of your website (FTP storage space and database(s)).
+- Retrieve the URL called (for example: `https://www.domain.tld`) as well as all the information present on the page “Your IP has been banned” (`IP address`, `Date` and `Request ID`).
+- Send the recovered items to support by creating a [support ticket](https://help.ovhcloud.com/csm?id=csm_get_help).
 
 If you are unsure about the changes you need to make, contact your webmaster or one of our [partners](/links/partner).
 
 > [!success]
 >
-> See also our detailed guides:
->
-> - [Web hosting - View website statistics and logs](/pages/web_cloud/web_hosting/logs_and_statistics).
-> - [Use cases - What to do if your  Website is hacked](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
+> Please also refer to our detailed guide: [What should I do if the page “Your IP has been banned” appears?](/pages/web_cloud/web_hosting/diagnostic_ip_banned).
 
 ///
 

pages/web_cloud/web_hosting/faq-web_hosting/guide.en-gb.md

@@ -562,45 +562,45 @@ This error can also appear if an HTTP request ends in *timeout* on your website.
 
 ![your-request-has-been-blocked](/pages/assets/screens/other/browsers/errors/your-request-has-been-blocked.png){.thumbnail}
 
-This message indicates that the type of HTTP request you are trying to make on your website is forbidden for a limited time, usually for security reasons.
+The “Your request has been blocked” page may appear for a number of reasons (non-exhaustive list):
+
+- The request is made from an unupdated Internet browser (Firefox, Chrome, Safari, Edge, etc.).
+- A very large number of requests, similar or not, are made in an extremely short time.
+- The request attempts to perform unauthorized actions on the shared infrastructure where your web hosting plan is located.
 
 In this situation, several actions are required:
 
-- [Examine the logs](/pages/web_cloud/web_hosting/logs_and_statistics) of your website, in order to determine which requests caused this block.
-- Using anti-virus or anti-spyware software, check that your devices (computers, smartphones, etc.) are not infected by spyware or malicious software.
-- Check the source code of your website (FTP storage space and database(s)).
+- Check that your web browser is up to date.
+- Retrieve the URL called (for example: `https://www.domain.tld`) as well as all the information present on the page “Your request has been blocked” (`IP address`, `Date` and `Request ID`).
+- Send the recovered items to support by creating a [support ticket](https://help.ovhcloud.com/csm?id=csm_get_help).
 
 If you are unsure about the changes you need to make, contact your webmaster or one of our [partners](/links/partner).
 
 > [!success]
 >
-> See also our detailed guides:
->
-> - [Web hosting - View website statistics and logs](/pages/web_cloud/web_hosting/logs_and_statistics).
-> - [Use cases - What to do if your  Website is hacked](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
+> Please also refer to our detailed guide: [What should I do if the page “Your request has been blocked” appears?](/pages/web_cloud/web_hosting/diagnostic_request_blocked).
 
 ///
 
 /// details | What should I do if my website displays a “Your IP has been banned” error?
 
 ![your-ip-has-been-banned](/pages/assets/screens/other/browsers/errors/your-ip-has-been-banned.png){.thumbnail}
 
-This message indicates that the IP address you use to connect to your website is blocked for a limited time, usually for security reasons.
+The “Your IP has been banned” page may appear for a number of reasons (non-exhaustive list):
+
+- A very large number of requests, similar or not, are made in an extremely short time from the same IP address.
+- Requests made from the IP address in question are suspicious.
 
 In this situation, several actions are required:
 
-- [Examine the logs](/pages/web_cloud/web_hosting/logs_and_statistics) of your website, in order to determine which requests caused this block.
-- Using anti-virus or anti-spyware software, check that your devices (computers, smartphones, etc.) are not infected by spyware or malicious software.
-- Check the source code of your website (FTP storage space and database(s)).
+- Retrieve the URL called (for example: `https://www.domain.tld`) as well as all the information present on the page “Your IP has been banned” (`IP address`, `Date` and `Request ID`).
+- Send the recovered items to support by creating a [support ticket](https://help.ovhcloud.com/csm?id=csm_get_help).
 
 If you are unsure about the changes you need to make, contact your webmaster or one of our [partners](/links/partner).
 
 > [!success]
 >
-> See also our detailed guides:
->
-> - [Web hosting - View website statistics and logs](/pages/web_cloud/web_hosting/logs_and_statistics).
-> - [Use cases - What to do if your  Website is hacked](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
+> Please also refer to our detailed guide: [What should I do if the page “Your IP has been banned” appears?](/pages/web_cloud/web_hosting/diagnostic_ip_banned).
 
 ///