EN done

Author: Kazarus4

pages/web_cloud/web_hosting/diagnostic_request_blocked/guide.en-gb.md

@@ -1,4 +1,94 @@
+---
+title: "What should I do if the page “Your request has been blocked” appears?"
+excerpt: "Find out what to do if your website displays a “Your request has been blocked” page"
+update: 2025-07-11
+---
+
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+    color:rgb(33, 153, 232) !important;
+    cursor: pointer;
+}
+details>summary::before {
+    content:'\25B6';
+    padding-right:1ch;
+}
+details[open]>summary::before {
+    content:'\25BC';
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+</style>
+
+## Objective
+
+The shared infrastructure where OVHcloud web hosting plans are located has several security systems.
+If your website displays a “Your request has been blocked” page, this means that one of the requests you are trying to execute to your website has been blocked by our security systems.
+
+![your-ip-has-been-banned](/pages/assets/screens/other/browsers/errors/your-ip-has-been-banned.png){.thumbnail}
+
+**Find out what to do if your website displays a “Your request has been blocked” page.**
+
+## Requirements
+
+- An [OVHcloud web hosting plan](/links/web/hosting)
+- The login details to access [your web hosting plan’s FTP storage space](/pages/web_cloud/web_hosting/ftp_connection)
+- Access to the [OVHcloud Control Panel](/links/manager)
+
+## Instructions
+
+The “Your request has been blocked” page may appear for a number of reasons (non-exhaustive list):
+
+- The request is made from an unupdated Internet browser (Firefox, Chrome, Safari, Edge, etc.).
+- A very large number of requests, similar or not, are made in an extremely short time.
+- The request attempts to perform unauthorized actions on the shared infrastructure where your web hosting plan is located.
+
+### 1 - Check that your web browser is up to date
+
+Go to your web browser settings and check if an update is available.
+
+/// details | Click here for more information about updating your web browser
+
+Below are the procedures for updating the most popular web browsers (documentation provided by their publishers):
+
 - [Firefox](https://support.mozilla.org/en-US/kb/update-firefox-latest-release){.external}.
 - [Chrome](https://support.google.com/chrome/answer/95414?hl=en-GB&co=GENIE.Platform%3DDesktop&oco=0){.external}.
 - [Safari](https://support.apple.com/en-gb/102665){.external}.
-- [Edge](https://support.microsoft.com/en-gb/topic/microsoft-edge-update-settings-af8aaca2-1b69-4870-94fe-18822dbb7ef1){.external}.
+- [Edge](https://support.microsoft.com/en-gb/topic/microsoft-edge-update-settings-af8aaca2-1b69-4870-94fe-18822dbb7ef1){.external}.
+
+If your Internet browser is not present in the list above, refer to your browser's online documentation or contact the publisher's support.
+
+///
+
+Once your web browser is up to date, try accessing your website again. If the situation persists, please read this guide.
+
+### 2 - Retrieve the information on the “Your request has been blocked” page and contact support
+
+The security system that blocks your requests is located upstream of your web hosting plan. As a result, you will not be able to access logs for this security system from your OVHcloud Control Panel.
+
+#### 2.1 - Retrieve the information on the page “Your request has been blocked”
+
+First, retrieve the information below that appears on the “Your request has been blocked” page:
+
+- `IP address` (e.g.: 203.0.113.0)
+- `Date` (for example: 2025-07-01T16:30:45:150Z)
+- `Request ID` (for example: AbCdEf-your-request-ID-GhIjKlM)
+
+#### 2.2 - Contact support
+
+Once this data is collected, create a [support ticket](https://help.ovhcloud.com/csm?id=csm_get_help) from the OVHcloud Help Center, specifying:
+
+- The message found on the page (“Your request has been blocked”).
+- The three elements retrieved earlier (`IP address`, `Date` and `Request ID`).
+- The URL from which the page is displayed (for example: `https://www.domain.tld/index.php`).
+- The Internet browser used.
+
+The support team will get back to you as soon as possible to confirm the origin of this blockage.
+
+## Go further
+
+[Use cases - What to do if your  Website is hacked](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked)
+
+For specialised services (SEO, development, etc.), contact [OVHcloud partners](/links/partner).
+
+If you would like assistance using and configuring your OVHcloud solutions, please refer to our [support offers](/links/support).
+
+Join our [community of users](/links/community).