Merge pull request #8234 from ovh/KevS-SK2255-KFT-Xls-l232-Update-FAQ-Webhosting

KevS-SK2255-KFT-Xls-l232-Update-FAQ-Webhosting

Author: Kazarus4

pages/web_cloud/web_hosting/faq-web_hosting/guide.de-de.md

@@ -1,7 +1,7 @@
 ---
 title: "FAQ Webhosting"
 excerpt: "Hier finden Sie Antworten zu den am häufigsten gestellten Fragen zu den OVHcloud Webhostings"
-updated: 2025-04-25
+updated: 2025-08-01
 ---
 
 <style>
@@ -562,45 +562,45 @@ Dieser Fehler kann auch auftreten, wenn eine HTTP-Anfrage auf Ihrer Website zu *
 
 ![your-request-has-been-blocked](/pages/assets/screens/other/browsers/errors/your-request-has-been-blocked.png){.thumbnail}
 
-Diese Meldung weist darauf hin, dass die Art der HTTP-Anforderung, die Sie auf Ihrer Website ausführen möchten, für einen begrenzten Zeitraum unzulässig ist, in der Regel aus Sicherheitsgründen.
+Die Seite „Your request has been blocked“ kann aus verschiedenen Gründen angezeigt werden (nicht abschließende Liste):
+
+- Die Anfrage wird über einen nicht aktualisierten Internetbrowser (Firefox, Chrome, Safari, Edge etc.) durchgeführt.
+- Eine sehr große Zahl von Anfragen wird innerhalb einer äußerst kurzen Frist ausgeführt.
+- Die Anfrage versucht, nicht autorisierte Aktionen auf der Shared Hosting Infrastruktur durchzuführen, auf der sich Ihr Webhosting befindet.
 
 In diesem Fall sind mehrere Aktionen erforderlich:
 
-- [Überprüfen Sie die Logs](/pages/web_cloud/web_hosting/logs_and_statistics) Ihrer Website, um festzustellen, welche Anfragen zu dieser Blockierung geführt haben.
-- Überprüfen Sie mithilfe von Antiviren- oder Antispyware-Software, dass Ihre Geräte (Computer, Smartphones, etc.) nicht mit Spyware oder Malware infiziert sind.
-- Überprüfen Sie den Quellcode Ihrer Website (FTP-Speicherplatz und Datenbanken).
+- Stellen Sie sicher, dass Ihr Internetbrowser auf dem neuesten Stand ist.
+- Rufen Sie die aufgerufene URL (zum Beispiel: `https://www.domain.tld`) sowie alle Informationen auf der Seite „Your request has been blocked“ (`IP address`, `Date` und `Request ID`) ab.
+- Übermitteln Sie die wiederhergestellten Elemente an den Support, indem Sie ein [Support-Ticket](https://help.ovhcloud.com/csm?id=csm_get_help) erstellen.
 
 Wenn Sie sich nicht sicher sind, welche Schritte Sie ausführen sollen, wenden Sie sich an Ihren Webmaster oder einen unserer [Partner](/links/partner).
 
 > [!success]
 >
-> Lesen Sie auch unsere detaillierten Anleitungen:
->
-> - [Webhosting - Statistiken und Logs einer Website einsehen](/pages/web_cloud/web_hosting/logs_and_statistics)
-> - [Use Case - Tipps nach dem Hacken Ihrer Website](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked)
+> Lesen Sie auch unsere detaillierte Anleitung: [Was tun, wenn die Meldung „Your request has been blocked“ angezeigt wird?](/pages/web_cloud/web_hosting/diagnostic_request_blocked).
 
 ///
 
 /// details | Was kann ich tun, wenn auf meiner Website die Fehlermeldung „Your IP has been banned“ angezeigt wird?
 
 ![your-ip-has-been-banned](/pages/assets/screens/other/browsers/errors/your-ip-has-been-banned.png){.thumbnail}
 
-Diese Meldung weist darauf hin, dass die IP-Adresse, die Sie für die Verbindung mit Ihrer Website verwenden, für eine begrenzte Zeit blockiert ist, in der Regel aus Sicherheitsgründen.
+Die Seite „Your IP has been banned“ kann aus verschiedenen Gründen angezeigt werden (nicht abschließende Liste):
+
+- Von derselben IP-Adresse aus werden sehr viele Anfragen innerhalb eines kurzen Zeitrahmens gesendet.
+- Anfragen von der betreffenden IP-Adresse aus sind verdächtig.
 
 In diesem Fall sind mehrere Aktionen erforderlich:
 
-- [Überprüfen Sie die Logs](/pages/web_cloud/web_hosting/logs_and_statistics) Ihrer Website, um festzustellen, welche Anfragen zu dieser Blockierung geführt haben.
-- Stellen Sie mithilfe von Antiviren- oder Antispyware-Software sicher, dass Ihre Geräte (Computer, Smartphones, etc.) nicht mit Spyware oder Malware infiziert sind.
-- Überprüfen Sie den Quellcode Ihrer Website (FTP-Speicherplatz und Datenbanken).
+- Rufen Sie die aufgerufene URL (zum Beispiel: `https://www.domain.tld`) sowie alle Informationen auf der Seite „Your IP has been banned“ (`IP address`, `Date` und `Request ID`) ab.
+- Übermitteln Sie die wiederhergestellten Elemente an den Support, indem Sie ein [Support-Ticket](https://help.ovhcloud.com/csm?id=csm_get_help) erstellen.
 
 Wenn Sie sich nicht sicher sind, welche Schritte Sie ausführen sollen, wenden Sie sich an Ihren Webmaster oder einen unserer [Partner](/links/partner).
 
 > [!success]
 >
-> Lesen Sie auch unsere detaillierten Anleitungen:
->
-> - [Webhosting - Statistiken und Logs einer Website einsehen](/pages/web_cloud/web_hosting/logs_and_statistics)
-> - [Use Case - Tipps nach dem Hacken Ihrer Website](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked)
+> Lesen Sie auch unsere detaillierte Anleitung: [Was tun, wenn die Meldung „Your IP has been banned“ angezeigt wird?](/pages/web_cloud/web_hosting/diagnostic_ip_banned).
 
 ///
 

pages/web_cloud/web_hosting/faq-web_hosting/guide.en-asia.md

@@ -1,7 +1,7 @@
 ---
 title: "Web Hosting FAQ"
 excerpt: "Find the answers to the most frequently asked questions about OVHcloud Web Hosting plans"
-updated: 2025-04-25
+updated: 2025-08-01
 ---
 
 <style>
@@ -562,45 +562,45 @@ This error can also appear if an HTTP request ends in *timeout* on your website.
 
 ![your-request-has-been-blocked](/pages/assets/screens/other/browsers/errors/your-request-has-been-blocked.png){.thumbnail}
 
-This message indicates that the type of HTTP request you are trying to make on your website is forbidden for a limited time, usually for security reasons.
+The “Your request has been blocked” page may appear for a number of reasons (non-exhaustive list):
+
+- The request is made from an unupdated Internet browser (Firefox, Chrome, Safari, Edge, etc.).
+- A very large number of requests, similar or not, are made in an extremely short time.
+- The request attempts to perform unauthorized actions on the shared infrastructure where your web hosting plan is located.
 
 In this situation, several actions are required:
 
-- [Examine the logs](/pages/web_cloud/web_hosting/logs_and_statistics) of your website, in order to determine which requests caused this block.
-- Using anti-virus or anti-spyware software, check that your devices (computers, smartphones, etc.) are not infected by spyware or malicious software.
-- Check the source code of your website (FTP storage space and database(s)).
+- Check that your web browser is up to date.
+- Retrieve the URL called (for example: `https://www.domain.tld`) as well as all the information present on the page “Your request has been blocked” (`IP address`, `Date` and `Request ID`).
+- Send the recovered items to support by creating a [support ticket](https://help.ovhcloud.com/csm?id=csm_get_help).
 
 If you are unsure about the changes you need to make, contact your webmaster or one of our [partners](/links/partner).
 
 > [!success]
 >
-> See also our detailed guides:
->
-> - [Web hosting - View website statistics and logs](/pages/web_cloud/web_hosting/logs_and_statistics).
-> - [Use cases - What to do if your  Website is hacked](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
+> Please also refer to our detailed guide: [What should I do if the page “Your request has been blocked” appears?](/pages/web_cloud/web_hosting/diagnostic_request_blocked).
 
 ///
 
 /// details | What should I do if my website displays a “Your IP has been banned” error?
 
 ![your-ip-has-been-banned](/pages/assets/screens/other/browsers/errors/your-ip-has-been-banned.png){.thumbnail}
 
-This message indicates that the IP address you use to connect to your website is blocked for a limited time, usually for security reasons.
+The “Your IP has been banned” page may appear for a number of reasons (non-exhaustive list):
+
+- A very large number of requests, similar or not, are made in an extremely short time from the same IP address.
+- Requests made from the IP address in question are suspicious.
 
 In this situation, several actions are required:
 
-- [Examine the logs](/pages/web_cloud/web_hosting/logs_and_statistics) of your website, in order to determine which requests caused this block.
-- Using anti-virus or anti-spyware software, check that your devices (computers, smartphones, etc.) are not infected by spyware or malicious software.
-- Check the source code of your website (FTP storage space and database(s)).
+- Retrieve the URL called (for example: `https://www.domain.tld`) as well as all the information present on the page “Your IP has been banned” (`IP address`, `Date` and `Request ID`).
+- Send the recovered items to support by creating a [support ticket](https://help.ovhcloud.com/csm?id=csm_get_help).
 
 If you are unsure about the changes you need to make, contact your webmaster or one of our [partners](/links/partner).
 
 > [!success]
 >
-> See also our detailed guides:
->
-> - [Web hosting - View website statistics and logs](/pages/web_cloud/web_hosting/logs_and_statistics).
-> - [Use cases - What to do if your  Website is hacked](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
+> Please also refer to our detailed guide: [What should I do if the page “Your IP has been banned” appears?](/pages/web_cloud/web_hosting/diagnostic_ip_banned).
 
 ///
 

pages/web_cloud/web_hosting/faq-web_hosting/guide.en-au.md

@@ -1,7 +1,7 @@
 ---
 title: "Web Hosting FAQ"
 excerpt: "Find the answers to the most frequently asked questions about OVHcloud Web Hosting plans"
-updated: 2025-04-25
+updated: 2025-08-01
 ---
 
 <style>
@@ -562,45 +562,45 @@ This error can also appear if an HTTP request ends in *timeout* on your website.
 
 ![your-request-has-been-blocked](/pages/assets/screens/other/browsers/errors/your-request-has-been-blocked.png){.thumbnail}
 
-This message indicates that the type of HTTP request you are trying to make on your website is forbidden for a limited time, usually for security reasons.
+The “Your request has been blocked” page may appear for a number of reasons (non-exhaustive list):
+
+- The request is made from an unupdated Internet browser (Firefox, Chrome, Safari, Edge, etc.).
+- A very large number of requests, similar or not, are made in an extremely short time.
+- The request attempts to perform unauthorized actions on the shared infrastructure where your web hosting plan is located.
 
 In this situation, several actions are required:
 
-- [Examine the logs](/pages/web_cloud/web_hosting/logs_and_statistics) of your website, in order to determine which requests caused this block.
-- Using anti-virus or anti-spyware software, check that your devices (computers, smartphones, etc.) are not infected by spyware or malicious software.
-- Check the source code of your website (FTP storage space and database(s)).
+- Check that your web browser is up to date.
+- Retrieve the URL called (for example: `https://www.domain.tld`) as well as all the information present on the page “Your request has been blocked” (`IP address`, `Date` and `Request ID`).
+- Send the recovered items to support by creating a [support ticket](https://help.ovhcloud.com/csm?id=csm_get_help).
 
 If you are unsure about the changes you need to make, contact your webmaster or one of our [partners](/links/partner).
 
 > [!success]
 >
-> See also our detailed guides:
->
-> - [Web hosting - View website statistics and logs](/pages/web_cloud/web_hosting/logs_and_statistics).
-> - [Use cases - What to do if your  Website is hacked](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
+> Please also refer to our detailed guide: [What should I do if the page “Your request has been blocked” appears?](/pages/web_cloud/web_hosting/diagnostic_request_blocked).
 
 ///
 
 /// details | What should I do if my website displays a “Your IP has been banned” error?
 
 ![your-ip-has-been-banned](/pages/assets/screens/other/browsers/errors/your-ip-has-been-banned.png){.thumbnail}
 
-This message indicates that the IP address you use to connect to your website is blocked for a limited time, usually for security reasons.
+The “Your IP has been banned” page may appear for a number of reasons (non-exhaustive list):
+
+- A very large number of requests, similar or not, are made in an extremely short time from the same IP address.
+- Requests made from the IP address in question are suspicious.
 
 In this situation, several actions are required:
 
-- [Examine the logs](/pages/web_cloud/web_hosting/logs_and_statistics) of your website, in order to determine which requests caused this block.
-- Using anti-virus or anti-spyware software, check that your devices (computers, smartphones, etc.) are not infected by spyware or malicious software.
-- Check the source code of your website (FTP storage space and database(s)).
+- Retrieve the URL called (for example: `https://www.domain.tld`) as well as all the information present on the page “Your IP has been banned” (`IP address`, `Date` and `Request ID`).
+- Send the recovered items to support by creating a [support ticket](https://help.ovhcloud.com/csm?id=csm_get_help).
 
 If you are unsure about the changes you need to make, contact your webmaster or one of our [partners](/links/partner).
 
 > [!success]
 >
-> See also our detailed guides:
->
-> - [Web hosting - View website statistics and logs](/pages/web_cloud/web_hosting/logs_and_statistics).
-> - [Use cases - What to do if your  Website is hacked](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
+> Please also refer to our detailed guide: [What should I do if the page “Your IP has been banned” appears?](/pages/web_cloud/web_hosting/diagnostic_ip_banned).
 
 ///
 

pages/web_cloud/web_hosting/faq-web_hosting/guide.en-ca.md

@@ -1,7 +1,7 @@
 ---
 title: "Web Hosting FAQ"
 excerpt: "Find the answers to the most frequently asked questions about OVHcloud Web Hosting plans"
-updated: 2025-04-25
+updated: 2025-08-01
 ---
 
 <style>
@@ -562,45 +562,45 @@ This error can also appear if an HTTP request ends in *timeout* on your website.
 
 ![your-request-has-been-blocked](/pages/assets/screens/other/browsers/errors/your-request-has-been-blocked.png){.thumbnail}
 
-This message indicates that the type of HTTP request you are trying to make on your website is forbidden for a limited time, usually for security reasons.
+The “Your request has been blocked” page may appear for a number of reasons (non-exhaustive list):
+
+- The request is made from an unupdated Internet browser (Firefox, Chrome, Safari, Edge, etc.).
+- A very large number of requests, similar or not, are made in an extremely short time.
+- The request attempts to perform unauthorized actions on the shared infrastructure where your web hosting plan is located.
 
 In this situation, several actions are required:
 
-- [Examine the logs](/pages/web_cloud/web_hosting/logs_and_statistics) of your website, in order to determine which requests caused this block.
-- Using anti-virus or anti-spyware software, check that your devices (computers, smartphones, etc.) are not infected by spyware or malicious software.
-- Check the source code of your website (FTP storage space and database(s)).
+- Check that your web browser is up to date.
+- Retrieve the URL called (for example: `https://www.domain.tld`) as well as all the information present on the page “Your request has been blocked” (`IP address`, `Date` and `Request ID`).
+- Send the recovered items to support by creating a [support ticket](https://help.ovhcloud.com/csm?id=csm_get_help).
 
 If you are unsure about the changes you need to make, contact your webmaster or one of our [partners](/links/partner).
 
 > [!success]
 >
-> See also our detailed guides:
->
-> - [Web hosting - View website statistics and logs](/pages/web_cloud/web_hosting/logs_and_statistics).
-> - [Use cases - What to do if your  Website is hacked](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
+> Please also refer to our detailed guide: [What should I do if the page “Your request has been blocked” appears?](/pages/web_cloud/web_hosting/diagnostic_request_blocked).
 
 ///
 
 /// details | What should I do if my website displays a “Your IP has been banned” error?
 
 ![your-ip-has-been-banned](/pages/assets/screens/other/browsers/errors/your-ip-has-been-banned.png){.thumbnail}
 
-This message indicates that the IP address you use to connect to your website is blocked for a limited time, usually for security reasons.
+The “Your IP has been banned” page may appear for a number of reasons (non-exhaustive list):
+
+- A very large number of requests, similar or not, are made in an extremely short time from the same IP address.
+- Requests made from the IP address in question are suspicious.
 
 In this situation, several actions are required:
 
-- [Examine the logs](/pages/web_cloud/web_hosting/logs_and_statistics) of your website, in order to determine which requests caused this block.
-- Using anti-virus or anti-spyware software, check that your devices (computers, smartphones, etc.) are not infected by spyware or malicious software.
-- Check the source code of your website (FTP storage space and database(s)).
+- Retrieve the URL called (for example: `https://www.domain.tld`) as well as all the information present on the page “Your IP has been banned” (`IP address`, `Date` and `Request ID`).
+- Send the recovered items to support by creating a [support ticket](https://help.ovhcloud.com/csm?id=csm_get_help).
 
 If you are unsure about the changes you need to make, contact your webmaster or one of our [partners](/links/partner).
 
 > [!success]
 >
-> See also our detailed guides:
->
-> - [Web hosting - View website statistics and logs](/pages/web_cloud/web_hosting/logs_and_statistics).
-> - [Use cases - What to do if your  Website is hacked](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
+> Please also refer to our detailed guide: [What should I do if the page “Your IP has been banned” appears?](/pages/web_cloud/web_hosting/diagnostic_ip_banned).
 
 ///