|
| 1 | +--- |
| 2 | +title: "Correct the contact details of a domain name holder" |
| 3 | +excerpt: "Find out how to correct or complete the contact information of a domain name holder after receiving an alert email from OVHcloud" |
| 4 | +updated: 2025-05-19 |
| 5 | +--- |
| 6 | + |
| 7 | +## Objective |
| 8 | + |
| 9 | +Have you just received an email from OVHcloud notifying you that an action is required for your domain name? Does the same email inform you that the contact details (contact information) relating to your domain name holder must be corrected or completed? |
| 10 | + |
| 11 | +**Find out how to correct or complete the contact information of a domain name holder after receiving an alert email from OVHcloud** |
| 12 | + |
| 13 | +## Requirements |
| 14 | + |
| 15 | +- A [domain name](/links/web/domains) registered with OVHcloud. |
| 16 | +- You must be logged in to your [OVHcloud Control Panel](/links/manager). |
| 17 | +- You need to have received an email from OVHcloud stating that action is required regarding your domain name holder contact details. |
| 18 | +- Check the following points to ensure that this is not a fraudulent email: |
| 19 | +- The subject of the email contains your NIC handle (e.g.: `aa00000-ovh`) and your domain name (e.g.: `domain.tld`). |
| 20 | +- The URL mentioned in the email starts off with: `https://www.ovh.com/manager/#/web/domain/operation/`. |
| 21 | + |
| 22 | +## In practice |
| 23 | + |
| 24 | +### 1 - Correct or complete the contact details/contact information of the domain name holder |
| 25 | + |
| 26 | +Click on the tabs below to view each of the **5** steps. |
| 27 | + |
| 28 | +> [!tabs] |
| 29 | +> **Step 1** |
| 30 | +>> |
| 31 | +>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section. |
| 32 | +>> |
| 33 | +>> {.thumbnail} |
| 34 | +>> |
| 35 | +> **Step 2** |
| 36 | +>> |
| 37 | +>> Click the `Domain names`{.action} menu, then choose the domain name concerned. |
| 38 | +>> |
| 39 | +>> {.thumbnail} |
| 40 | +>> |
| 41 | +> **Step 3** |
| 42 | +>> |
| 43 | +>> On the page that pops up, check that your domain name is covered by the procedure, as there is a banner (yellow or red) indicating the operation to be carried out. |
| 44 | +>> |
| 45 | +>> You will then find the **Contacts** comment in the **Plan** box. Click the `...`{.action} button on the right, then `Manage contacts`{.action}. |
| 46 | +>> |
| 47 | +>> {.thumbnail} |
| 48 | +>> |
| 49 | +> **Step 4** |
| 50 | +>> |
| 51 | +>> On the new page, go to the **Owner** box, then click the `Edit`{.action} button. |
| 52 | +>> |
| 53 | +>> {.thumbnail} |
| 54 | +>> |
| 55 | +> **Step 5** |
| 56 | +>> |
| 57 | +>> > [!warning] |
| 58 | +>> > |
| 59 | +>> > Any change to the owner's first name, surname, organization, legal status or email address is considered a **owner change**. |
| 60 | +>> > |
| 61 | +>> > If you modify **only** the owner's contact details other than those mentioned above, edit the appropriate fields, then click `Confirm`{.action}. In this case it will not be necessary to initiate a request for a change of owner. For this operation, you do not need to confirm the changes by email. |
| 62 | +>> > |
| 63 | +>> > If a change of owner is required, click on the link `Click here to continue`{.action} at the bottom of the page. |
| 64 | +>> |
| 65 | +>> {.thumbnail} |
| 66 | +>> |
| 67 | +>> Find more details on changing the holder in our guide: “[Domain name - How do I change the owner](/pages/web_cloud/domains/trade_domain)”. |
| 68 | +
|
| 69 | +### 2 - Relaunch the operation to verify the contact details/information of the domain name holder |
| 70 | + |
| 71 | +> [!warning] |
| 72 | +> |
| 73 | +> If the corrections made following the first part of this guide required the initialization of a change of holder for the domain name, first complete the change of holder **before** continuing with the actions described in this guide. |
| 74 | +> |
| 75 | +
|
| 76 | +Click on the tabs below to view each of the **4** steps. |
| 77 | + |
| 78 | +> [!tabs] |
| 79 | +> **Step 1** |
| 80 | +>> |
| 81 | +>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section. |
| 82 | +>> |
| 83 | +>> {.thumbnail} |
| 84 | +>> |
| 85 | +> **Step 2** |
| 86 | +>> |
| 87 | +>> Click on the `Ongoing operations`{.action} menu, then find the domain name concerned in the list that appears. |
| 88 | +>> |
| 89 | +>> {.thumbnail} |
| 90 | +>> |
| 91 | +> **Step 3** |
| 92 | +>> |
| 93 | +>> Click the `⁝`{.action} button on the right, then `Modify operation`{.action}. |
| 94 | +>> |
| 95 | +>> {.thumbnail} |
| 96 | +>> |
| 97 | +> **Step 4** |
| 98 | +>> |
| 99 | +>> In the window that opens, tick the option `Relaunch operation`{.action}, then click `Confirm`{.action}. |
| 100 | +>> |
| 101 | +>> {.thumbnail} |
| 102 | +
|
| 103 | +It will take a few minutes to complete the operation. Refresh the `Domain name operations` page where the operation to correct the contact for your domain name was located. |
| 104 | + |
| 105 | +If the operation has completed successfully, the row for the processed operation no longer appears. |
| 106 | + |
| 107 | +If applicable, this means that a correction is always necessary in the domain name holder’s contact details. If this is the case, please follow this guide from the beginning to resolve the issue. |
| 108 | + |
| 109 | +## Go further |
| 110 | + |
| 111 | +[Domain name - How do I change the owner](/pages/web_cloud/domains/trade_domain). |
| 112 | + |
| 113 | +[Managing contacts for your services](/pages/account_and_service_management/account_information/managing_contacts). |
| 114 | + |
| 115 | +For specialised services (SEO, development, etc.), contact [OVHcloud partners](/links/partner). |
| 116 | + |
| 117 | +If you would like assistance using and configuring your OVHcloud solutions, please refer to our [support offers](/links/support). |
| 118 | + |
| 119 | +Join our [community of users](/links/community). |
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