Auto-snooze Plain threads when awaiting customer details#9671
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pieterbeulque wants to merge 1 commit intomainfrom
Open
Auto-snooze Plain threads when awaiting customer details#9671pieterbeulque wants to merge 1 commit intomainfrom
pieterbeulque wants to merge 1 commit intomainfrom
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When creating an organization review thread with action items (missing website, missing socials, or unverified identity), snooze the thread with WAITING_FOR_CUSTOMER status so it appears correctly in Plain's UI. https://claude.ai/code/session_016kpiw2sMAbEojVrT85tLsy
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📋 Summary
Automatically snooze Plain threads with "waiting for customer" status when organization review threads are created and action items are identified (missing website, missing socials, or unverified admin).
🎯 What
Added logic to snooze Plain threads after creating organization review threads when the organization has outstanding action items that require customer follow-up. The thread is snoozed with the
WAITING_FOR_CUSTOMERstatus detail.🤔 Why
When requesting additional information from customers (website, social links, admin verification), the thread should be automatically snoozed to reduce noise and signal that we're waiting for their response. This improves the workflow for support teams managing Plain threads.
🔧 How
SnoozeStatusDetailandSnoozeThreadInputfrom the Plain SDKmissing_website,missing_socials, oradmin_not_verified)plain.snooze_thread()with the thread ID andWAITING_FOR_CUSTOMERstatushttps://claude.ai/code/session_016kpiw2sMAbEojVrT85tLsy