Data-driven professional with 2+ years of experience in Python programming, ETL automation, and data analysis. Strong background in call center operations and banking sector analytics. Passionate about transforming raw data into actionable insights.
Process Digital Coordinator @ Concentrix | Dec 2023 - Jun 2024
- Led team for implementation/maintenance of IVRs and chatbots
- Monitored API performance and workflow functionality
- Coordinated digital transformation initiatives in call center operations
Strategy Analyst @ Webhelp | Feb 2023 - Nov 2023
- Workforce planning with 45-60 day hiring forecasts
- Shift scheduling and time-off management for 500+ operators
- Data storytelling for operational performance reporting
MIS Analyst @ Webhelp | Aug 2022 - Feb 2023
- Automated ETL processes using Python, SQL, and VBA, saving 2+ daily hours of manual work
- Developed Power BI dashboards with SQL backend
- Created consolidated reports from multiple data sources
Strategy Analyst @ Grupo Services | Feb 2022 - Aug 2022
- Generated daily operational performance reports
- Presented data insights using storytelling techniques
- Supported decision-making with real-time analytics
- Bachelor's in Mathematics - UFOP (2023 - Present)
- Complete Power BI (Basic to Advanced) - Udemy (2022)
- Production Engineering - UFCG (2013-2017)
- Portuguese (Native)
- English (Professional Working Proficiency)
- Enhancing my data engineering skills
- Exploring advanced analytics techniques
I'm always open to discussing data projects, automation opportunities, or potential collaborations.
