Pradeep Jagtap

Principal Technical Support Engineer
Red Hat | India
Email: pradeepj825@gmail.com
LinkedIn: https://www.linkedin.com/in/pradeep-jagtap-a11-wai

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Profile Summary

Principal Technical Support Engineer with 8+ years of experience supporting Red Hat Enterprise Linux customers globally in a 24x7 environment. Strong expertise in deep Linux troubleshooting, boot issues, storage, Anaconda, and system internals. Proven mentor and domain lead with extensive collaboration with engineering, product, and support teams.

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Core Skills

• RHEL 7, 8, 9
• Linux System Administration
• Troubleshooting and Root Cause Analysis
• Anaconda, Shells, Booting
• RPM, YUM, DNF
• LVM, Disk Management
• Kickstart, convert2rhel, leapp
• Bash and Shell Scripting
• SSH, SELinux
• RHCE, RHCSA

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Work Experience

Principal Technical Support Engineer

Red Hat | Dec 2018 – Present

• Provide world-class technical support to Red Hat enterprise customers globally
• Lead deep troubleshooting for complex Linux, boot, and installer issues
• Mentor and coach engineers across regions
• Collaborate with engineering through Bugzilla for fixes and patches
• Contribute to Red Hat Knowledge Base and global initiatives

Key Contributions

• Domain lead for Anaconda and Shells in APAC
• Demonstrated and implemented new RHEL technologies
• Conducted technical interviews and supported hiring initiatives

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Senior Technical Support Engineer

Red Hat | Dec 2017 – Dec 2018

• Led Anaconda and Shells domain technically
• Focused on complex boot, SELinux, yum/rpm, and recovery issues
• Worked closely with engineering and product teams

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Technical Support Engineer

Red Hat | Jul 2017 – Dec 2017

• Handled cantboot, rpm corruption, libraries, and recovery issues
• Filed bugs and published troubleshooting KBs
• Trained new team members

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Trainee / Associate Technical Support Engineer

Red Hat

• Provided phone and web-based technical support
• Diagnosed customer issues and developed solutions
• Contributed to internal knowledge base

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Education

• M.Tech – Jaywantrao Sawant College of Engineering, Pune
• B.Tech – Annasaheb Dange College of Engineering and Technology, Ashta

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Certifications

• RHCSA
• RHCE
• Red Hat Certified Specialist – Linux Diagnostics & Troubleshooting
• Red Hat Certified Specialist – Server Security & Hardening
• Red Hat AI Foundations Technologist Certificate
• Red Hat AI Foundations Executive Certificate

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Awards & Recognition

• Inspirational Leadership exCEEd Award for CY25 Q2
• General H. Hugh Shelton Chairman’s Award – 2024
• RHEL Champion – CY21 Q2
• RHEL 9 Readiness Challenge Winner
• Rockstar of the Quarter – 2019, 2020
• Customer Champion exCEEd Award – 2020

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Languages

• English
• Hindi
• Marathi