RS: Added troubleshooting index with links to knowledge base

content/operate/rs/security/encryption/tls/_index.md

@@ -23,3 +23,11 @@ You can [use TLS authentication]({{< relref "/operate/rs/security/encryption/tls
 TLS protocols and ciphers define the overall suite of algorithms that clients are able to connect to the servers with.
 
 You can change the [TLS protocols]({{< relref "/operate/rs/security/encryption/tls/tls-protocols" >}}) and [ciphers]({{< relref "/operate/rs/security/encryption/tls/ciphers" >}}) to improve the security of your Redis Enterprise cluster and databases. The default settings are in line with industry best practices, but you can customize them to match the security policy of your organization.
+
+## Troubleshooting
+
+For help troubleshooting TLS failures, see the following knowledge base guides:
+
+- [Troubleshooting TLS Failures](https://support.redislabs.com/hc/en-us/articles/26867190871314-Troubleshooting-TLS-Failures)
+
+- [Troubleshooting TLS Connection Failures Caused by Certificate Expiration](https://support.redislabs.com/hc/en-us/articles/27021922067090-Troubleshooting-TLS-Connection-Failures-Caused-by-Certificate-Expiration)

content/operate/rs/troubleshooting.md

@@ -0,0 +1,52 @@
+---
+Title: Troubleshooting Redis Enterprise Software
+alwaysopen: false
+categories:
+- docs
+- operate
+- rs
+description: Resources for troubleshooting Redis Enterprise Software
+linkTitle: Troubleshooting
+weight: 75
+---
+
+## General troubleshooting
+
+For general troubleshooting, see:
+
+- [Create a support package]({{<relref "/operate/rs/installing-upgrading/creating-support-package">}}) to gather information about the cluster, nodes, and databases to help debug issues
+
+- [Logging]({{<relref "/operate/rs/clusters/logging">}})
+
+- [`rladmin status`]({{<relref "/operate/rs/references/cli-utilities/rladmin/status">}}) command, which displays the current status of nodes, databases, database endpoints, and shards on the cluster
+
+- [`rlcheck`]({{<relref "/operate/rs/references/cli-utilities/rlcheck">}})  utility, which runs various tests to check node health and reports any discovered issues
+
+## Troubleshooting by topic
+
+For troubleshooting specific issues, see:
+
+- [Database connectivity troubleshooting]({{<relref "/operate/rs/databases/connect/troubleshooting-guide">}})
+
+- [Replica Of repeatedly fails]({{<relref "/operate/rs/databases/import-export/replica-of/replicaof-repeatedly-fails">}})
+
+- CRDT [INFO]({{<relref "/operate/rs/databases/active-active/develop/develop-for-aa#info">}}) for troubleshooting Active-Active databases
+
+## Knowledge base
+
+The [Redis Software knowledge base](https://support.redislabs.com/hc/en-us/categories/26174244088594-Redis-Software) provides additional guides and troubleshooting resources.
+
+- [Tools for Identifying Failures in Clusters](https://support.redislabs.com/hc/en-us/articles/26759137301394-Tools-for-Identifying-Failures-in-Clusters)
+
+- [Troubleshooting TLS Failures](https://support.redislabs.com/hc/en-us/articles/26867190871314-Troubleshooting-TLS-Failures)
+
+- [Troubleshooting TLS Connection Failures Caused by Certificate Expiration](https://support.redislabs.com/hc/en-us/articles/27021922067090-Troubleshooting-TLS-Connection-Failures-Caused-by-Certificate-Expiration)
+
+- [Diagnosing and Resolving Endpoint Flapping in Redis Software](https://support.redislabs.com/hc/en-us/articles/27001052658706-Diagnosing-and-Resolving-Endpoint-Flapping-in-Redis-Software)
+
+- See [Troubleshooting Redis Software](https://support.redislabs.com/hc/en-us/sections/26758971861778-Troubleshooting-Redis-Software) for more troubleshooting guides.
+
+
+## Contact support
+
+If initial troubleshooting doesn't resolve the issue, you can [contact support](https://redis.io/support/) for additional help.