This is a n8n community node. It lets you use Simla API in your n8n workflows.
Simla is a customer relationship management (CRM) platform that helps businesses manage sales, customer interactions, and messaging.
n8n is a fair-code licensed workflow automation platform.
Installation
Operations
Credentials
Compatibility
Usage
Resources
Follow the installation guide in the n8n community nodes documentation.
This node supports the following resources and operations:
- Get: Get customers by filter
- Create: Create customer
- Edit: Edit customer
- Get: Get orders by filter
- Create: Create order
- Edit: Edit order
- Send: Send a message to chat
- Assign: Assign a dialog to a user or bot
- Unassign: Unassign a dialog
- Close: Close a dialog
To use the Simla node, you need to authenticate with the Simla API:
- You need a Simla account
- Create a Simla API key - documentation. Minimal required permissions:
- Orders: Read and write
- Customers: Read and write
- Integration: Read and write
- Provide:
- Simla URL: Your Simla instance URL
- Simla API key: Your API key for authentication
The node uses API key authentication with the key sent in the X-Api-Key header.
This node has been tested with n8n version 1.109.1.
Fill in the necessary fields in the filter to search for a customer or order.
Select Simla Trigger with Trigger On: Customer Message.
You can search for a customer by customerMgId:
When creating an order, specify Customer -> ID:
Choose the necessary fields from fixedCollection for creating and editing a customer or order.
Select Simla Trigger with Trigger On: Customer Message. When a message is received in Simla, the message is passed to $json.body.payload[0].content. Depending on the message written by the client:
- a greeting is sent to the client;
- the dialog is assigned to the appropriate manager;
- the dialog is unassigned from the responsible person;
- the dialog is closed.
To send a message, specify the Chat ID from INPUT. To manage the dialog, select dialogId in the corresponding field.
