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fix(acc): support plans ref
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‎menu/navigation.json‎

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@@ -120,13 +120,17 @@
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"label": "Scaleway network information",
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"slug": "scaleway-network-information"
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},
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{
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"label": "Protecting yourself against phishing and fraud",
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"slug": "protecting-yourself-fraud-phishing"
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},
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{
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"label": "Subscribing to Scaleway status updates",
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"slug": "scaleway-status-updates"
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},
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{
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"label": "Understanding support plans",
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"slug": "understanding-support-plans"
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},
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{
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"label": "Protecting yourself against phishing and fraud",
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"slug": "protecting-yourself-fraud-phishing"
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}
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],
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"label": "Additional Content",
@@ -4402,111 +4406,111 @@
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"slug": "queues"
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},
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{
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"items": [
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{
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"label": "Overview",
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"slug": "../topics-and-events"
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},
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{
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"label": "Concepts",
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"slug": "concepts"
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},
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{
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"label": "Quickstart",
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"slug": "quickstart"
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},
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{
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"label": "FAQ",
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"slug": "faq"
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},
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{
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"items": [
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{
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"label": "Create credentials",
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"slug": "create-credentials"
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},
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{
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"label": "Manage credentials",
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"slug": "manage-credentials"
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},
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{
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"label": "Create and manage topics",
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"slug": "create-manage-topics"
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},
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{
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"label": "Create and manage subscriptions",
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"slug": "create-manage-subscriptions"
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},
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{
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"label": "Monitor Topics and Events with Cockpit",
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"slug": "monitor-topics-cockpit"
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}
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],
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"label": "How to",
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"slug": "how-to"
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},
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{
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"items": [
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{
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"label": "Topics and Events API Reference",
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"slug": "https://www.scaleway.com/en/developers/api/messaging-and-queuing/sns-api/"
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},
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{
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"label": "Connecting Topics and Events to the AWS-CLI",
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"slug": "connect-aws-cli"
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},
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{
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"label": "Using Topics and Events with the AWS-CLI",
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"slug": "topics-events-aws-cli"
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},
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{
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"label": "Using Go, Python or Node.js with Topics and Events",
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"slug": "python-node-topics-events"
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}
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],
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"label": "API/CLI",
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"slug": "api-cli"
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},
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{
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"items": [
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{
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"label": "Topics and Events overview",
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"slug": "topics-and-events-overview"
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},
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{
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"label": "Topics and Events - supported actions",
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"slug": "topics-and-events-support"
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},
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{
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"label": "Limitations",
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"slug": "limitations"
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}
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],
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"label": "Additional Content",
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"slug": "reference-content"
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}
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],
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"label": "Topics and Events",
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"slug": "topics-and-events"
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"items": [
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{
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"label": "Overview",
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"slug": "../topics-and-events"
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},
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{
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"label": "Concepts",
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"slug": "concepts"
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},
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{
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"label": "Quickstart",
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"slug": "quickstart"
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},
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{
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"label": "FAQ",
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"slug": "faq"
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},
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{
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"items": [
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{
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"label": "Overview",
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"slug": "../serverless-sql-databases"
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"label": "Create credentials",
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"slug": "create-credentials"
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},
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{
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"label": "Manage credentials",
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"slug": "manage-credentials"
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},
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{
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"label": "Create and manage topics",
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"slug": "create-manage-topics"
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},
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{
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"label": "Create and manage subscriptions",
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"slug": "create-manage-subscriptions"
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},
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{
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"label": "Monitor Topics and Events with Cockpit",
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"slug": "monitor-topics-cockpit"
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}
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],
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"label": "How to",
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"slug": "how-to"
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},
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{
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"items": [
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{
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"label": "Topics and Events API Reference",
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"slug": "https://www.scaleway.com/en/developers/api/messaging-and-queuing/sns-api/"
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},
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{
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"label": "Concepts",
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"slug": "concepts"
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"label": "Connecting Topics and Events to the AWS-CLI",
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"slug": "connect-aws-cli"
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},
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{
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"label": "Quickstart",
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"slug": "quickstart"
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"label": "Using Topics and Events with the AWS-CLI",
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"slug": "topics-events-aws-cli"
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},
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{
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"label": "FAQ",
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"slug": "faq"
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"label": "Using Go, Python or Node.js with Topics and Events",
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"slug": "python-node-topics-events"
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}
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],
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"label": "API/CLI",
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"slug": "api-cli"
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},
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{
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"items": [
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{
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"label": "Topics and Events overview",
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"slug": "topics-and-events-overview"
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},
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{
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"label": "Topics and Events - supported actions",
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"slug": "topics-and-events-support"
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},
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{
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"label": "Limitations",
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"slug": "limitations"
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}
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],
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"label": "Additional Content",
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"slug": "reference-content"
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}
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],
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"label": "Topics and Events",
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"slug": "topics-and-events"
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},
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{
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"items": [
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{
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"label": "Overview",
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"slug": "../serverless-sql-databases"
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},
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{
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"label": "Concepts",
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"slug": "concepts"
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},
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{
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"label": "Quickstart",
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"slug": "quickstart"
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},
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{
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"label": "FAQ",
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"slug": "faq"
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},
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{
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"items": [
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{

‎pages/account/faq.mdx‎

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@@ -107,7 +107,7 @@ You can switch plans once a month.
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When you change your plan, the upgrade is applied immediately.
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### If I upgrade my support plan in the middle of the month, how will I be billed?
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You will be billed on a pro rata basis. For example, if you switch from the Silver plan to the Gold plan on the 20th of the month, you will be billed from the first to the 19th for the Silver plan. Starting from the 20th until the end of the month, you will be charged for the Gold plan.
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You will be billed on a pro rata basis. For example, if you switch from the Advanced plan to the Business plan on the 20th of the month, you will be billed from the first to the 19th for the Advanced plan. Starting from the 20th until the end of the month, you will be charged for the Business plan.
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### How do the Advanced, Business and Enterprise support plans pricing work?
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‎pages/account/reference-content/understanding-support-plans.mdx‎

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@@ -13,6 +13,19 @@ categories:
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- support
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---
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Four levels of support plans are available at Scaleway. Find the details of each plan in the table below:
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| Name | BASIC | ADVANCED | BUSINESS | ENTERPRISE |
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| --- | --- | --- | --- | --- |
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| Value | Free access to basic ticketing| Multi-channel support that ensures smooth experimentation and timely delivery of your ideas. Ideal for research and development projects. | Build reliable infrastructures with reactive and personalized support for your production environment. A pre-requisite for production workloads. | Build, maintain and scale your infrastructure with a dedicated team of cloud experts. |
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| Initial Response Time (IRT) | 8 hours | 2 hours | 30 minutes | 15 minutes |
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| Ticket | 24/7 | 24/7 | 24/7 | 24/7 |
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| Hotline | Not included | 7/7 9AM - 6PM | 24/7 | 24/7 |
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| Dedicated Premium Team | Not included | Not included | Not included | Included |
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| Technical Account Manager | Not included | Not included | Not included | Included |
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| Quarterly Technical Review | Not included | Not included | Not included | Included |
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| 1x architecture audit every 6 month | Not included | Not included | Not included | Included |
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| Certification Scaleway | Not included | Not included | 1 Scaleway certification included | 1 Scaleway certification included |
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## Support plans pricing
@@ -39,26 +52,28 @@ To better understand the pricing system for support plans, refer to the examples
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#### Advanced plan
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| Net spend | Calculated percentage (5% of net spend) | Price you pay (highest figure applies) |
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| :--------------------------: | :----------------: | :----------------: |
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| €1000 | €50 | €50 |
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| €500 | €25 | €50 |
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| €2000 | €100 | €100 |
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| Net spend | Fixed monthly fee | Calculated percentage (5% of net spend) | Price you pay (highest figure applies) |
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| :--------------------------: | :----------------: | :----------------: | :----------------: |
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| €500 | €50 | €25 | €50 |
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| €1000 | | €50 | €50 |
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| €2000 | |€100 | €100 |
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#### Business plan
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| Net spend | Calculated percentage (10% of net spend) | Price you pay (highest figure applies) |
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| :--------------------------: | :----------------: | :----------------: |
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| €2000 | €200 | €250 |
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| €3000 | €300 | €300 |
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| €1500 | €150 | €250 |
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| Net spend | Fixed monthly fee | Calculated percentage (10% of net spend) | Price you pay (highest figure applies) |
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| :--------------------------: | :----------------: | :----------------: | :----------------: |
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| €1500 | €250 | €150 | €250 |
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| €2000 | | €200 | €250 |
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| €3000 | | €300 | €300 |
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#### Enterprise plan
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| Net spend | Calculated percentage (20% of net spend) | Price you pay (highest figure applies) |
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| :--------------------------: | :----------------: | :----------------: |
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| €5000 | €1000 | €1000 |
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| €10000 | €2000 | €2000 |
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| €4000 | €800 | €990 |
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| Net spend | Fixed monthly fee |Calculated percentage (20% of net spend) | Price you pay (highest figure applies) |
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| :--------------------------: | :----------------: |:----------------: | :----------------: |
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| €4000 | €990 | €800 | €990 |
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| €5000 | | €1000 | €1000 |
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| €10000 | | €2000 | €2000 |
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