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fix(acc): support changes
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pages/account/concepts.mdx

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## Support plan
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Scaleway provides four different types of [support plans](https://console.scaleway.com/support/plans): Basic, Silver, Gold and Platinum. Your support plan determines the level of service and dedicated assistance you have access to, and the guaranteed response time of your support requests. You can [configure your support plan in the console](/account/how-to/configure-support-plans/).
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Scaleway provides four different types of [support plans](https://console.scaleway.com/support/plans): Basic, Advanced, Business and Enterprise. Your support plan determines the level of service and dedicated assistance you have access to, and the guaranteed response time of your support requests. You can [configure your support plan in the console](/account/how-to/configure-support-plans/).
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Refer to the [Understanding support plans](/account/reference-content/understanding-support-plans) reference page for more details about how each plan works.
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## Username
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pages/account/faq.mdx

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### How do the Advanced, Business and Enterprise support plans pricing work?
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When you subscribe to a support plan (besides Basic), you either pay a set monthly fee, or a percentage of your net spend.
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This means your support plan fees depend on how much you spend per month. You will pay whichever fee out of the two is the greater.
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To determine your monthly payment, calculate the percentage of your monthly spend. If the result is:
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- Less than the fixed monthly fee, you will pay the fixed price.
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- Equal to or higher than the fixed price, you will pay a percentage of your net monthly spend.
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The fixed monthly fees and the percentages vary according to your support plan:
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| Plan | Fixed monthly fee | Percentage of net spend |
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| :--------------------------: | :----------------: | :----------------: |
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| **Advanced** | €50 | 5% |
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| **Business** | €250 | 10% |
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| **Enterprise** | €999 | 20% |
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For example, with the:
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- **Advanced plan**:
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- If you spend €1,000 in a month, then 5% of €1,000 = €50. In this case, €100 is less than €250, so you will pay the fixed price of €250.
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- If you spend €5,000 in a month, then 10% of €5,000 = €500. In this case €500 is higher than €250, so you will pay the price of 500€ for the month.
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- **Business plan**:
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- If you spend €1,000 in a month, then 10% of €1,000 = €100. In this case, €100 is less than €250, so you will pay the fixed price of €250.
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- If you spend €5,000 in a month, then 10% of €5,000 = €500. In this case €500 is higher than €250, so you will pay the price of 500€ for the month.
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Refer to the [Understanding support plans](/account/reference-content/understanding-support-plans) reference page for more details about how each plan works.
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### Which language does the support team speak?
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Our support team can assist you in English and French, via ticket and/or phone, depending on your support plan level.
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### How do I report abuse or suspected abuse coming from the Scaleway network?
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To report abuse or suspicion of abuse from our network, open a new abuse report via [abuse.scaleway.com](https://abuse.scaleway.com). Include as many details as possible in your report such as logs, header, URL and any information you might find relevant in your report.
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<Message type="tip">
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More information on how to report abuse can be found in [Scaleway’s Abuse notice](https://www.scaleway.com/en/abuse-notice/).
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</Message>
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### How frequently can I benefit from an architecture review?
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You can benefit from an architecture review every 6 months (maximum). Architecture reviews are available only after the third month of subscription to the Gold Plan. If you would like to benefit from an architecture review right away after subscribing, you can reach out to your Customer Success Manager or [contact the support team](/account/how-to/open-a-support-ticket/).
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You can benefit from an architecture review every 6 months (maximum). Architecture reviews are available only after the third month of subscription to the Enterprise Plan. If you would like to benefit from an architecture review right away after subscribing, you can reach out to your Customer Success Manager or [contact the support team](/account/how-to/open-a-support-ticket/).

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