--- meta: title: How to rescue and recover your data using rescue mode on Elastic Metal description: Learn how to recover and download backups of your data from a Scaleway Elastic Metal server using rescue mode with SFTP content: h1: How to rescue and recover your data using rescue mode paragraph: Learn how to recover and download backups of your data from a Scaleway Elastic Metal server using rescue mode with SFTP. tags: recovery rescue data rescue-mode dates: validation: 2025-04-01 posted: 2025-04-01 categories: - elastic-metal-serrs --- If your server encounters issues but does not have a hardware failure, you can still recover your data using rescue mode, regardless of whether you are using Windows or Linux. <Macro id="requirements" /> - A Scaleway account logged into the [console](https://console.scaleway.com) - A [created](/elastic-metal/how-to/create-server/) and [installed](/elastic-metal/how-to/install-server/) Elastic Metal server ## Booting into rescue mode 1. Follow [these instructions](/elastic-metal/how-to/use-rescue-mode/) to start your server in rescue mode (emergency system) via the Scaleway console. 2. Log into your server using one of the following methods: - [PuTTY](http://the.earth.li/~sgtatham/putty/latest/x86/putty.exe) on [Windows](/elastic-metal/how-to/connect-to-server/#how-to-connect-to-an-elastic-metal-server-from-windows) - ssh from a terminal on [Linux or macOS](/elastic-metal/how-to/connect-to-server/#how-to-connect-to-an-elastic-metal-server-from-osx-mac-and-linux). <Message type="tip"> The rescue mode credentials (username and password) are displayed in your Scaleway console. </Message> ## Gaining root access By default, you are logged in as a regular user in rescue mode and may not have permission to execute all necessary commands. 1. Switch to the root account by typing the following command and pressing Enter: bash sudo su 2. Enter the rescue user password displayed in the Scaleway console and press Enter. <Message type="tip"> For security reasons, the password will not be visible when typing. </Message> ## Mounting partitions To access your data, you need to mount your server’s partitions in rescue mode. If this step succeeds, you can likely recover your files. 1. As the root user, run the following command to mount all partitions: bash mountall.sh The partitions will be mounted in the /mnt directory. <Message type="note"> You may encounter errors such as swap cannot be mounted or many partitions do not exist. These can be safely ignored. </Message> ## Recovering your data You can recover your data by downloading it directly to your local computer via SFTP. <Message type="important"> Exercise caution when editing your data in rescue mode. The root user has full permissions, including the ability to irreversibly delete files. </Message> ### Backing up data to your personal computer (via SFTP) You can use an SFTP client like [FileZilla](https://filezilla-project.org/) to download data from your server. 1. Open FileZilla and fill in the following details: - **Host**: Your server’s IP address - **Username**: Rescue mode username (e.g., em-XXXX) - **Password**: Rescue mode password - **Port**: 22 <Message type="tip"> These details are available in your console once rescue mode is active. </Message> #### Example configuration <Lightbox src="sftp.webp" /> Your data will be located in the /mnt, /sda1, or /sda directories. You can download it before reinstalling the server or transferring data to another server. <Message type="tip"> If you encounter difficulties, consider contacting a [certified outsourcer](https://www.scaleway.com/en/dedibox/outsourcing/) for professional data recovery. </Message>

Author: Jonathan-alter

pages/elastic-metal/troubleshooting/troubleshoot-rescue-your-data.mdx

@@ -0,0 +1,92 @@
+---
+meta:
+  title: How to rescue and recover your data using rescue mode on Elastic Metal
+  description: Learn how to recover and download backups of your data from a Scaleway Elastic Metal server using rescue mode with SFTP
+content:
+  h1: How to rescue and recover your data using rescue mode
+  paragraph: Learn how to recover and download backups of your data from a Scaleway Elastic Metal server using rescue mode with SFTP.
+tags: recovery rescue data rescue-mode
+dates:
+  validation: 2025-04-01
+  posted: 2025-04-01
+categories:
+  - elastic-metal-serrs
+---
+
+If your server encounters issues but does not have a hardware failure, you can still recover your data using rescue mode, regardless of whether you are using Windows or Linux.
+
+<Macro id="requirements" />
+
+- A Scaleway account logged into the [console](https://console.scaleway.com)
+- A [created](/elastic-metal/how-to/create-server/) and [installed](/elastic-metal/how-to/install-server/) Elastic Metal server
+
+## Booting into rescue mode
+
+1. Follow [these instructions](/elastic-metal/how-to/use-rescue-mode/) to start your server in rescue mode (emergency system) via the Scaleway console.
+2. Log into your server using one of the following methods:
+   - [PuTTY](http://the.earth.li/~sgtatham/putty/latest/x86/putty.exe) on [Windows](/elastic-metal/how-to/connect-to-server/#how-to-connect-to-an-elastic-metal-server-from-windows)
+   - `ssh` from a terminal on [Linux or macOS](/elastic-metal/how-to/connect-to-server/#how-to-connect-to-an-elastic-metal-server-from-osx-mac-and-linux).
+
+   <Message type="tip">
+     The rescue mode credentials (username and password) are displayed in your Scaleway console.
+   </Message>
+
+## Gaining root access
+
+By default, you are logged in as a regular user in rescue mode and may not have permission to execute all necessary commands.
+
+1. Switch to the `root` account by typing the following command and pressing Enter:
+    ```bash
+    sudo su
+    ```
+2. Enter the rescue user password displayed in the Scaleway console and press Enter.
+   
+   <Message type="tip">
+     For security reasons, the password will not be visible when typing.
+   </Message>
+
+## Mounting partitions
+
+To access your data, you need to mount your server’s partitions in rescue mode. If this step succeeds, you can likely recover your files.
+
+1. As the `root` user, run the following command to mount all partitions:
+    ```bash
+    mountall.sh
+    ```
+   The partitions will be mounted in the `/mnt` directory.
+
+   <Message type="note">
+     You may encounter errors such as `swap cannot be mounted` or `many partitions do not exist`. These can be safely ignored.
+   </Message> 
+
+## Recovering your data
+
+You can recover your data by downloading it directly to your local computer via SFTP.
+
+<Message type="important">
+  Exercise caution when editing your data in rescue mode. The `root` user has full permissions, including the ability to irreversibly delete files.
+</Message>
+
+### Backing up data to your personal computer (via SFTP)
+
+You can use an SFTP client like [FileZilla](https://filezilla-project.org/) to download data from your server.
+
+1. Open FileZilla and fill in the following details:
+    - **Host**: Your server’s IP address
+    - **Username**: Rescue mode username (e.g., `em-XXXX`)
+    - **Password**: Rescue mode password
+    - **Port**: 22
+   
+   <Message type="tip">
+     These details are available in your console once rescue mode is active.
+   </Message>
+
+#### Example configuration
+
+<Lightbox src="sftp.webp" />
+
+Your data will be located in the `/mnt`, `/sda1`, or `/sda` directories. You can download it before reinstalling the server or transferring data to another server.
+
+<Message type="tip">
+  If you encounter difficulties, consider contacting a [certified outsourcer](https://www.scaleway.com/en/dedibox/outsourcing/) for professional data recovery.
+</Message>