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Review Nene
Co-authored-by: Néda <[email protected]>
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pages/account/faq.mdx

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## Getting started
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### Where can I find my Organization ID?
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You can find your Organization ID by accessing the [Settings](https://console.scaleway.com/settings/organization/information) page of your Organization.
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You can find your Organization ID in the [Settings](https://console.scaleway.com/settings/organization/information) page of your Organization.
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You can also click the **Copy ID** button next to the Organization name to do so.
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## Access and security
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### My account is locked. What should I do?
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If your account is locked, [contact our Support team](https://console.scaleway.com/support/tickets/create) to learn the reason for the blockage and discover how to regain access.
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If your account is locked, [contact our Support team](https://console.scaleway.com/support/tickets/create) to find out why it was locked and how to regain access.
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### I cannot access my account, but I am still being billed. How do I resolve this?
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First, you must contact the support to help you [unlock your account](/account/troubleshooting/cannot-log-into-my-account/). Once you have regained access, identify what resources are still running and delete them. You can also [close your account](/account/how-to/close-account), and have all your remaining resources automatically shut down.
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First, you must contact the Support team to help you [unlock your account](/account/troubleshooting/cannot-log-into-my-account/). Once you have regained access, identify what resources are still running and delete them. You can also [close your account](/account/how-to/close-account), and have all your remaining resources automatically shut down.
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### I received a message saying that you have detected unusual activity on my account. What should I do?
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This type of error requires manual intervention from our agents. Contact our Support team via a ticket, informing us of the message you received, and requesting details about the lock and how to solve the problem.
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[Read the documentation on permission sets](/iam/reference-content/permission-sets/) to learn more about the different access levels.
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Contact an Organization Owner or a Member with the necessary permissions to request rights to the resources you require access to.
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Contact an Organization Owner or a Member with the necessary permissions to request rights to the resources you need to access.
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## Quotas and limitations
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