Skip to content

Commit b85d53f

Browse files
authored
Apply suggestions from code review
1 parent d65ec4e commit b85d53f

File tree

3 files changed

+12
-12
lines changed

3 files changed

+12
-12
lines changed

pages/account/faq.mdx

Lines changed: 3 additions & 3 deletions
Original file line numberDiff line numberDiff line change
@@ -19,7 +19,7 @@ At this time, it is not possible to move a Project from one account to another.
1919
## Access and security
2020

2121
### My account is locked. What should I do?
22-
If your account is locked, [contact our support team](https://console.scaleway.com/support/tickets/create) to learn the reason for the blockage and discover how to regain access.
22+
If your account is locked, [contact our Support team](https://console.scaleway.com/support/tickets/create) to learn the reason for the blockage and discover how to regain access.
2323

2424
### I cannot access my account, but I am still being billed. How do I resolve this?
2525
First, you must contact the support to help you [unlock your account](/account/troubleshooting/cannot-log-into-my-account/). Once you have regained access, identify what resources are still running and delete them. You can also [close your account](/account/how-to/close-account), and have all your remaining resources automatically shut down.
@@ -46,7 +46,7 @@ Contact an Organization Owner or a Member with the necessary permissions to requ
4646
### How can I get more quotas?
4747
You can get more quotas by adding and verifying your [payment method](/billing/how-to/add-payment-method/) and [identity](/account/how-to/verify-identity/).
4848

49-
If you have already completed these two steps and still need an increase in quotas, contact our [support team](https://console.scaleway.com/support/tickets/create) and inform them which product you need more quotas for.
49+
If you have already completed these two steps and still need an increase in quotas, contact our [Support team](https://console.scaleway.com/support/tickets/create) and inform them which product you need more quotas for.
5050

5151
## Account management
5252

@@ -112,7 +112,7 @@ You will be billed on a pro rata basis. For example, if you switch from the Adva
112112
### How do the Advanced, Business, and Enterprise support plans pricing work?
113113
Refer to the [Understanding support plans](/account/reference-content/understanding-support-plans) reference page for more details about how each plan works.
114114

115-
### Which language does the support team speak?
115+
### Which language does the Support team speak?
116116
Our support team can assist you in English and French, via ticket and/or phone, depending on your support plan level.
117117

118118
### How do I create a support ticket?

pages/account/troubleshooting/cannot-verify-identity.mdx

Lines changed: 1 addition & 1 deletion
Original file line numberDiff line numberDiff line change
@@ -19,7 +19,7 @@ I can't complete the identity verification process on the Scaleway console.
1919
### Possible causes
2020
- The verification time has elapsed
2121
- The photo of your identity document is too blurred or illegible for our verification software to read
22-
- You are using an identification document issued by a country not yet supported by Scaleway
22+
- You are using an identification document issued by a [country not yet supported by Scaleway](/billing/troubleshooting/cannot-find-my-country)
2323
- You have used an invalid document
2424
- You were in the process of verifying your identity and closed the window before its completion
2525
- Your account has raised security flags, triggering our safety system

pages/billing/faq.mdx

Lines changed: 8 additions & 8 deletions
Original file line numberDiff line numberDiff line change
@@ -48,7 +48,7 @@ Starting from the second month onward, you are billed in full at the beginning o
4848
This billing model ensures that you pay for the service based on your actual usage for the first month and then in advance for subsequent months.
4949

5050
### Why have I been billed for resources that are deactivated or powered off?
51-
If you were billed for resources that have been correctly stopped, please [contact our support team](https://console.scaleway.com/support/tickets/create), providing the name of the product and resource, and the date of deactivation.
51+
If you were billed for resources that have been correctly stopped, please [contact our Support team](https://console.scaleway.com/support/tickets/create), providing the name of the product and resource, and the date of deactivation.
5252

5353
### I deleted my account, but still received an invoice. Why?
5454
Scaleway invoices are calculated at the end of each month, so you may receive a final invoice the month after closing your account. That corresponds to your outstanding consumption for your final month of activity.
@@ -85,17 +85,17 @@ Refer to the [How to add a payment method](/billing/how-to/add-payment-method#ho
8585
### I tried to add a credit card but received the message 'Card already registered'
8686
A credit card can only be registered once across all Organizations. If you receive this message, make sure you do not have the same card already registered to another Scaleway account.
8787

88-
If you only have one payment method and need to use it on more than one account, [contact our support team](https://console.scaleway.com/support/tickets/create) to request an individual verification.
88+
If you only have one payment method and need to use it on more than one account, [contact our Support team](https://console.scaleway.com/support/tickets/create) to request an individual verification.
8989

9090
### I added a physical credit card, but it was declined. Why?
91-
If your credit card complies with the payment requirements but was still declined, please [contact our support team](https://console.scaleway.com/support/tickets/create) for assistance.
91+
If your credit card complies with the payment requirements but was still declined, please [contact our Support team](https://console.scaleway.com/support/tickets/create) for assistance.
9292

9393
### Why can't I delete my credit card?
9494
You must always have a valid credit card registered to your account. If you have only one credit card registered, it will not be possible to delete it from your account, even if you use a SEPA debit as a payment method.
9595

9696
It is also not possible to remove a credit card from your account if you have one or more outstanding invoices. If that is the case, make sure you have paid any issued invoice(s) and have no consumption in the current calendar month, and retry.
9797

98-
If your case does not match the situations above and you still cannot remove your credit card, [contact our support team](https://console.scaleway.com/support/tickets/create) for a manual verification.
98+
If your case does not match the situations above and you still cannot remove your credit card, [contact our Support team](https://console.scaleway.com/support/tickets/create) for a manual verification.
9999

100100
## Invoices
101101

@@ -114,9 +114,9 @@ The status of an invoice can be:
114114
- **Issued** - Refers to a final invoice awaiting payment. It has a unique number and is non-repudiable. The invoice charges for the resources consumed over the corresponding billing period.
115115
- **Paid** - Refers to a fully paid invoice. No further action is required.
116116
- **Incomplete** - Refers to invoices where the user has provided incorrect billing details or payment information, or elements of this information are missing. The user must update this information as soon as possible to avoid having their account deleted.
117-
- **Outdated** - Refers to invoices where there has been a change in billing information, for example, a discount has been applied, or the client has amended their billing details. An updated invoice will be issued soon.
117+
- **Outdated** - Refers to invoices where there has been a change in billing information, for example, a discount has been applied, or you have amended your billing details. An updated invoice will be issued soon.
118118
- **Voided** - Refers to invoices with an amount of €0 before any discounts are applied. No further action is required.
119-
- **No due** - Refers to an invoice that does not require payment from the user. The invoice has been issued, but the amount due is €0 or has been waived, and no further action is required from the user.
119+
- **No due** - Refers to an invoice that requires no payment from you. The invoice has been issued, but the amount due is €0 or has been waived, and no further action is required from the user.
120120

121121
### After how much time does an unpaid invoice lead to an account lock?
122122
After your invoice is issued, you have ten days to pay it. If you fail to settle your invoice within this period, your account will be suspended, and your resources will become inaccessible. You will have another ten days to pay your invoice before your resources are deleted.
@@ -128,7 +128,7 @@ You can manage your billing from the [billing section](https://console.scaleway.
128128
Alternatively, you can retrieve your consumption information and download your invoices using the [API](https://www.scaleway.com/en/developers/api/billing/).
129129

130130
### How can I change the country or region registered to my account?
131-
It is not possible to edit your country and region directly from the Scaleway console. Please [contact our support team](https://console.scaleway.com/support/tickets/create) if you need to change this information.
131+
It is not possible to edit your country and region directly from the Scaleway console. Please [contact our Support team](https://console.scaleway.com/support/tickets/create) if you need to change this information.
132132

133133
Be prepared to inform us of your new address, including country, region, city, postal code, and street address. Our team will then proceed to update your account details.
134134

@@ -161,7 +161,7 @@ European B2B customers (excluding French B2B customers) are exempt from VAT, as
161161
If you do not provide a valid VAT number, you will be considered an individual customer (B2C), and the local rate will be applied.
162162

163163
### How can I remove or update my VAT number?
164-
It is impossible to edit your VAT number once a value has been set. [Contact our support team](https://console.scaleway.com/support/tickets/create) if you need to update it.
164+
It is impossible to edit your VAT number once a value has been set. [Contact our Support team](https://console.scaleway.com/support/tickets/create) if you need to update it.
165165

166166
## Vouchers and discounts
167167

0 commit comments

Comments
 (0)