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Co-authored-by: Jessica <[email protected]> Co-authored-by: Rowena Jones <[email protected]>
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pages/account/how-to/recover-a-lost-password.mdx

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@@ -40,12 +40,12 @@ If you forget or lose your password, you can request to reset it.
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## Recover your password if you lost access to your email account
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If you lose access to your email account, you will not be able to reset the password directly from the Scaleway console, please contact our Trust and Safety team with the following information:
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If you lose access to your email account, you will not be able to reset the password directly from the Scaleway console. Instead, write to our Trust and Safety team with the following information:
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- Your current and new e-mail addresses
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- The telephone number registered on your account
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- If you have a individual account, your passport or local ID card
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- If you have a company account, the certificate of incorporation and a copy of the last Scaleway invoice you received
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- If you have an individual account, your passport or local ID card
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- If you have a corporate account, the certificate of incorporation and a copy of the last Scaleway invoice you received
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Once you have gathered all the required documents, send the request by email to: [[email protected]](mailto:[email protected]).
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pages/account/how-to/use-2fa.mdx

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@@ -95,12 +95,11 @@ Enter one of your **backup codes** instead of a code generated by your MFA devic
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If you lose both your MFA app and backup codes, the only way to regain access to your account is through a manual identity verification.
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To do so, contact our Trust and Safety team with the following information:
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To do so, make a request to our Trust and Safety team. You must make your request from the e-mail address registered on your account. In your email, provide the following information:
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- Make your request from the e-mail address registered on your account
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- The telephone number registered on your account
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- If you have a individual account, your passport or local ID card
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- If you have a company account, the certificate of incorporation and a copy of the last Scaleway invoice you received
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- If you have an individual account, your passport or local ID card
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- If you have a corporate account, the certificate of incorporation and a copy of the last Scaleway invoice you received
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Submit the complete set of required documents via email to [[email protected]](mailto:[email protected]).
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pages/dedibox-account/how-to/disable-two-factor-authentication.mdx

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@@ -36,8 +36,8 @@ To do so, make a request to our Trust and Safety team. You must make your reques
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* Your username
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* The telephone number registered on your account
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* If you have a individual account, your passport or local ID card
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* If you have a company account, the certificate of incorporation and a copy of the last Dedibox invoice you received
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* If you have an individual account, your passport or local ID card
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* If you have a corporate account, the certificate of incorporation and a copy of the last Dedibox invoice you received
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Submit the complete set of required documents via email to [mailto:[email protected]]([email protected])
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pages/dedibox-account/how-to/recover-password-lost-email.mdx

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@@ -28,8 +28,8 @@ If you cannot access your e-mail address, please contact our Trust and Safety te
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- Your username
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- Your current and new e-mail addresses
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- The telephone number registered on your account
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- If you have a individual account, your passport or local ID card
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- If you have a company account, the certificate of incorporation and a copy of the last Scaleway invoice you received
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- If you have an individual account, your passport or local ID card
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- If you have a corporate account, the certificate of incorporation and a copy of the last Scaleway invoice you received
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Submit the complete set of required documents via email to [[email protected]](mailto:[email protected]).
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