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63 changes: 63 additions & 0 deletions pages/account/concepts.mdx
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---
meta:
title: Account - Concepts
description: Understand key concepts related to Scaleway accounts.
content:
h1: Account - Concepts
paragraph: Understand key concepts related to Scaleway accounts.
tags: active-session abuse api-key billing-alert kyc 2fa ssh-key mac-address
dates:
validation: 2024-08-13
categories:
- console
---

## Abuse

[Abuse](https://www.scaleway.com/en/abuse-notice/) of Scaleway services includes cyber-crime, copyright violation, illegal or offensive content, spamming and malware distribution. Abuse should be [reported in the console](https://console.scaleway.com/support/abuses/create).

Multiple instances of abuse from the same offending resource for the same reason within a given timeframe are grouped by case. An abuse report either creates a case if no case is currently open or joins an existing case. Scaleway clients are responsible for taking the appropriate security measures to solve the case and related abuse reports.

## Active session

An active session begins when a computer or device signs into your account. To connect you to your account, Scaleway uses JSON Web Tokens (JWT). JWT allows secure transmission of information between parties through tokens. These parties can be users, servers, or any other combination of services. In the case of Scaleway, when a user connects to their account (e.g. via an email address and password), we generate a token, associate it with the session and send it to the user. The token is composed of a header, a payload, and a signature. You can see the list of your active sessions in the [Scaleway console](https://console.scaleway.com/account/user/profile), to get an overview of all devices that are signed in and recently active on your account.

## Console

The Scaleway console allows you to view and manage your Scaleway products, billing information, support tickets and more. [Access the Scaleway console](https://console.scaleway.com/organization).

## KYC

**K**now **Y**our **C**ustomer is the process of verifying a client's identity. An ID document such as a passport, driver's license or identity card is required to [complete KYC verification](/account/how-to/verify-identity/).

## Login information

Consists of the **e-mail address** your account is registered to and its corresponding [**password**](#password). With your login information, you can connect to your Scaleway Organization via the Scaleway console. As an alternative to using a password, you can use login using a [magic link](#magic-link).

## MAC Address

A **M**edia **A**ccess **C**ontrol Address is a unique ID assigned to network interface cards (NICs), used to ensure the physical address of a computer. It identifies the hardware manufacturer and is used for network communication between devices in a network segment.

## Magic Link

A magic link provides quick and secure access to your account without the hassle of remembering your [password](#login-information). When you choose to sign in with a magic link, you receive a unique link sent directly to your email inbox which you can use one time only to authenticate your login. Afterward, it automatically becomes invalid.

## Multifactor Authentication (MFA)

Multifactor authentication (MFA) is any form of verification that requires two factors to authenticate to a device you wish to connect to. Scaleway supports MFA for Cloud accounts in the form of a security code that you use in addition to your [password](#password) when you log in. You can receive the code via SMS or an authenticator app on your smartphone. Enabling MFA adds an additional layer of security against unauthorized access to your account.

## Organization Quotas

Every [Organization](/organizations-and-projects/concepts/#organization) has quotas, which are limits on the number of Scaleway resources they can use. Quotas are per product (e.g. Instances) and product type (e.g. GP1-L Instance). Quotas are designed to prevent abuse, and can be viewed on the [Organization dashboard](https://console.scaleway.com/organization/settings) of the console.

## Password

A password is a string of characters associated to your account's email address that allows you to access the [Scaleway console](https://console.scaleway.com/). It is personal and must not be shared with anyone. Alternatively, you can use a [magic link](#magic-link) to authenticate yourself.

## Support plan

Scaleway provides four different types of [support plans](https://console.scaleway.com/support/plans): Basic, Silver, Gold and Platinum. Your support plan determines the level of service and dedicated assistance you have access to, and the guaranteed response time of your support requests. You can [configure your support plan in the console](/account/how-to/configure-support-plans/).

## UUID

A Universally Unique Identifier (UUID) is a 128-bit label attributed by Scaleway to each resource, used to identify them in CLI and API operations. UUIDs can also identify users and Organizations, as well as cloud resources.
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37 changes: 37 additions & 0 deletions pages/account/how-to/change-console-appearance.mdx
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---
meta:
title: How to switch the color scheme of the console
description: Customize the appearance of the Scaleway console.
content:
h1: How to switch the color scheme of the console
paragraph: Customize the appearance of the Scaleway console.
tags: color-scheme change color theme dark-mode change-color
dates:
validation: 2024-11-04
posted: 2022-10-12
categories:
- console
---

You can choose the color scheme of the [Scaleway console](/account/concepts/#console) according to your preferences. We offer a light, dark, darker, or system-based color scheme.

<Macro id="requirements" />

- A Scaleway account logged into the [console](https://console.scaleway.com)
- [Owner](/iam/concepts/#owner) status or [IAM permissions](/iam/concepts/#permission) allowing you to perform actions in the intended Organization

1. Click on your name in the top right corner of the Scaleway console. A pop-up menu opens.

2. Click **Profile** to view your Scaleway user profile.

3. Scroll to the **Appearance** section and select the color scheme for your Scaleway console. You can choose from four options:
* A light color scheme
* A dark color scheme
* A darker color scheme
* A color scheme based on your system preferences

<Message type="note">

Your selection is saved automatically once you have chosen a color scheme.

</Message>
29 changes: 29 additions & 0 deletions pages/account/how-to/change-language.mdx
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---
meta:
title: How to change the account language
description: Switch languages in the Scaleway account interface.
content:
h1: How to change the account language
paragraph: Switch languages in the Scaleway account interface.
tags: account language change
dates:
validation: 2024-07-29
posted: 2021-06-22
categories:
- console
---

You can choose which language you would like to view the [Scaleway console](/account/concepts/#console) in. This language will also be used for any marketing and product communications Scaleway sends you.

<Macro id="requirements" />

- A [Scaleway account](https://console.scaleway.com)

1. Log into the [Scaleway console](https://console.scaleway.com).
2. Click your Organization name in the top right corner of the console to open the Organization drop-down menu (A), then click the **Profile** button (B). The **User Account** screen displays:
<Lightbox src="scaleway-console-menu.webp" alt="" />
3. In the User information section, click the **Edit profile** button. The **Edit your account profile** screen displays:
<Lightbox src="scaleway-edit-profile.webp" alt="" />
4. Choose your preferred language from the drop-down list, then click **Confirm changes**.

Your console will now be displayed in your preferred language, which will also be used for all marketing and product communications you receive. You can change your preferred language at any time by repeating this procedure.
47 changes: 47 additions & 0 deletions pages/account/how-to/close-account.mdx
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---
meta:
title: How to close an account
description: Close your Scaleway account securely.
content:
h1: How to close an account
paragraph: Close your Scaleway account securely.
tags: account close cancel delete deactivate close-account
dates:
validation: 2024-09-02
posted: 2021-06-22
categories:
- console
---

If you do not want to use Scaleway services anymore, you can close your account and/or [erase your personal data](/account/how-to/manage-my-personal-data-gdpr/#how-to-erase-your-account-and-personal-data).

## Closing your account or erasing your personal data: what’s the difference

<Macro id="close-vs-erase" />

## How to close your account

Closing your account will permanently delete your Organization’s servers, resources, services, and backups. However, you keep access to the Scaleway console.

<Macro id="requirements" />
- A Scaleway account logged into the [console](https://console.scaleway.com)
- [Ownership](/iam/concepts/#owner) of the Organization you intend to delete

<Message type="note">
We recommend that you delete all resources before closing your account. Otherwise, the remaining resources will be billed for usage before their manual deletion, which can take up to 10 days.
</Message>



1. Access the [Settings](https://console.scaleway.com/organization/settings) tab of your Organization dashboard (alternatively, you can go to the [User account](https://console.scaleway.com/account/profile) page).
2. Scroll down to the **Close** account section.
3. Click the **Close account** button once you have read and agreed with the warning message.
4. Type **CLOSE**, then click **Continue closing** to confirm your decision.
5. Select the reasons why you are closing your account.
6. Click **Close account**. A message appears to confirm that closing has been scheduled.

## How to reopen your account

When your account is closed, you can still access the Scaleway console. A red banner in the top navigation bar will display to inform you that your account has been closed. If you want to reopen it, you can create a support ticket by clicking the link in the banner.

<Lightbox src="closed-account.webp" alt="" />
32 changes: 32 additions & 0 deletions pages/account/how-to/configure-support-plans.mdx
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---
meta:
title: How to configure support plans
description: Set up and configure support plans in Scaleway.
content:
h1: How to configure Support Plans
paragraph: Set up and configure support plans in Scaleway.
tags: support-plans support-plan configure
dates:
validation: 2024-07-29
posted: 2021-06-22
categories:
- console
---

<Macro id="requirements" />

- A Scaleway account logged into the [console](https://console.scaleway.com)
- [Owner](/iam/concepts/#owner) status or [IAM permissions](/iam/concepts/#permission) allowing you to perform actions in the intended Organization

The default support plan for an Organization is the **Basic** plan, but it can be upgraded on the **Support Plan** tab of the Organization page:

<Lightbox src="scaleway-support-plans-overview.webp" alt="" />

- Select a plan and click **Select Plan** to proceed. A pop-up displays a disclaimer message informing you that your payment will be made automatically on the current month's invoice. Make sure you have carefully read the message.
- Click **I understand** to confirm the change.

<Lightbox src="scaleway-support-plan-confirmation.webp" alt="" />

An overview of your previous and current plans is available under **Support Plans History**.

<Lightbox src="scaleway-support-history.webp" alt="" />
18 changes: 18 additions & 0 deletions pages/account/how-to/create-an-account.mdx
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---
meta:
title: How to create an account
description: Create a new Scaleway account quickly and securely.
content:
h1: How to create an account
paragraph: Create a new Scaleway account quickly and securely.
tags: create account console create-account
dates:
validation: 2024-07-29
posted: 2021-06-22
categories:
- console
---

Scaleway is a complete cloud ecosystem, offering a single way for you to create, deploy and scale your infrastructure in the cloud. Create your Scaleway account to gain access to the [Scaleway console](/account/concepts/#console) and [Scaleway API](https://www.scaleway.com/en/developers/api/), and deploy our products and services with ease.

<Macro id="create-account" />
40 changes: 40 additions & 0 deletions pages/account/how-to/download-scaleway-contracts.mdx
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---
meta:
title: How to download Scaleway contracts
description: Download General Terms of Services, Data Processing Agreement, and more.
content:
h1: How to download Scaleway contracts
paragraph: Download General Terms of Services, Data Processing Agreement, and more.
tags: account contracts gdpr
dates:
validation: 2024-12-12
posted: 2024-12-12
categories:
- console
---

Scaleway contracts define the terms, conditions, and commitments that govern the use of our services. They ensure transparency and compliance with legal and regulatory requirements while outlining the rights and responsibilities of both Scaleway and its customers.

## Contracts available for download

You can access and download the following types of contracts:

| **Contract type** | **Description** |
|---------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| General Terms of Services | Defines the respective rights and obligations of Scaleway and the client in connection with the client's use of the services provided by Scaleway. |
| Data Processing Agreement | Defines the conditions under which Scaleway undertakes to carry out, on behalf of the client and for the sole purpose of the strict execution of the contract, personal data processing operations. |
| Specific Conditions | The contractual document issued by Scaleway, specific to a service, that defines the conditions of provision and use applicable to said service. |
| Technical and Organizational Measures | Describes the measures taken by Scaleway to ensure the security of client's data. |
| Intrusion Testing Agreement | Defines the conditions applicable in the context of carrying out intrusion tests by the client or any third party acting on its behalf. |

## How to download Scaleway contracts

You can download Scaleway contracts either via the [console](https://console.scaleway.com/organization) or Scaleway's website:

### From the Scaleway console
You can access and download the contracts applicable to your Organization:
1. Click the [Contracts](https://console.scaleway.com/organization/contracts) tab in your [Organization dashboard](https://console.scaleway.com/organization).
2. Click the download icon next to the contract you want to download.

### From Scaleway's website
All available contracts can be viewed and downloaded directly from the [Contracts page](https://www.scaleway.com/en/contracts/).
65 changes: 65 additions & 0 deletions pages/account/how-to/enforce-mfa.mdx
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---
meta:
title: How to enforce Multifactor Authentication for an Organization
description: Enable and enforce Multi-Factor Authentication (MFA).
content:
h1: How to enforce Multifactor Authentication for an Organization
paragraph: Enable and enforce Multi-Factor Authentication (MFA).
tags: authentication 2FA two-factor two multi factor security google authenticator authenticator mfa
dates:
validation: 2025-01-15
posted: 2023-06-12
categories:
- console
---

[Multifactor Authentication (MFA)](/account/concepts/#multifactor-authentication-mfa) adds an extra layer of security to your Organization. Enforcing MFA will make it mandatory for all users in the Organization.

<Macro id="requirements" />

- A Scaleway account logged into the [console](https://console.scaleway.com)
- [Owner](/iam/concepts/#owner) status or [IAM permissions](/iam/concepts/#permission) allowing you to perform actions in the intended Organization

## How to enforce MFA

1. Click the name of your Organization in the top right drop-down menu. The Organization dashboard displays.
2. Go to the **Settings** tab.
3. Scroll to the **Organization Multifactor Authentication (MFA)** section.
4. Click **Enforce MFA**.
5. Type **ENFORCE** in the box.
<Message type="important">
MFA will become mandatory for all users in the Organization. When you invite users to your Organization in the future, they must have set up MFA to be able to join. <br /><br />
You can only enforce MFA if all users in your Organization have already set up MFA on their accounts.
</Message>
6. Click **Enforce MFA**.
- If all users in your Organization already have MFA enabled, a confirmation message appears on the top right corner of the screen.

- If at least one of the users does not have MFA enabled, you must send them an [MFA reminder](#how-to-send-an-mfa-reminder).

<Message type="important">
If you invite users who are not yet a part of your Organization, they must enable MFA before joining.
</Message>

## How to send an MFA reminder

1. Click **IAM** in the top right drop-down menu. The IAM dashboard displays.
2. Go to the **Users** tab.
3. Click <Icon name="more" /> > **Send MFA reminder** next to the name of a user that has MFA disabled.
The user will receive an email requesting that they enable MFA.

## How to stop enforcing MFA

<Message type="requirement">
[MFA is enforced](#how-to-enforce-mfa) in your Scaleway Organization.
</Message>

1. Click the name of your Organization in the top right drop-down menu. The Organization dashboard displays.
2. Go to the **Settings** tab.
3. Scroll to the **Organization Multifactor Authentication (MFA)** section.
4. Click **Stop enforcing MFA**.
<Message type="important">
Disabling this feature means that users in this Organization will no longer be required to have MFA set up on their accounts.
</Message>
5. Type **STOP**.
6. Click **Stop enforcing MFA** to confirm.
The Owner of your Organization will receive an informative email saying MFA is no longer enforced.
8 changes: 8 additions & 0 deletions pages/account/how-to/index.mdx
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---
meta:
title: Account - How Tos
description: Find step-by-step instructions for managing Scaleway accounts.
content:
h1: Account - How Tos
paragraph: Find step-by-step instructions for managing Scaleway accounts.
---
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