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Mar 21, 2025
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feat(genapi): add troubleshooting section for forbidden error #4657

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feat(genapi): add troubleshooting section for forbidden error
fpagny Mar 19, 2025
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nerda-codes Mar 21, 2025
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14 changes: 14 additions & 0 deletions pages/generative-apis/troubleshooting/fixing-common-issues.mdx
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Expand Up @@ -13,6 +13,20 @@ dates:

Below are common issues that you may encounter when using Generative APIs, their causes, and recommended solutions.

## 403: Forbidden - Insufficient permissions to access the resource

### Cause
- You are not providing valid credentials
- You do not have the required IAM permissions sets
- You are not connecting to the right endpoint URL

### Solution
- Ensure you provide an [API secret key](/iam/how-to/create-api-keys/) in your API request or third party library configuration
- Ensure the [IAM user or application](/iam/reference-content/users-groups-and-applications/) you are connecting with has the right [IAM permissions sets](/iam/reference-content/permission-sets/) (either `GenerativeApisFullAccess` or a narrower one)
- If you have access only to a specific Project, ensure you are connecting to this Project URL:
- The URL format is: `https://api.scaleway.ai/{project_id}/v1"`
- If no `project_id` is specified in the URL (`https://api.scaleway.ai/v1"`), your `default` Project will be used.

## 429: Too Many Requests - You exceeded your current quota of requests/tokens per minute

### Cause
Expand Down