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8 changes: 5 additions & 3 deletions pages/account/faq.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -36,14 +36,17 @@ If you need to change your Organization country and region, you must [create a s

To make the process faster, when creating your ticket, inform us of your Organization’s new address, including: street address, city, postal code, region, and country.

### Can I change the name of my Organization?
Yes, you can change the name of your Organization by contacting the [support team](https://console.scaleway.com/support/tickets/create).

### How do I delete my Organization?
[Closing your account](/account/how-to/close-account/#how-to-close-your-account) permanently deletes your Organization, along with its servers, resources, services, and backups.

<Message type="note">
We recommend that you delete all resources before closing your account. Otherwise, the remaining resources will be billed for usage before their manual deletion, which can take up to 10 days.
</Message>

## I would like to delete my personal data
### I would like to delete my personal data
Refer to the [How to delete your account and personal data](/account/how-to/close-account/) documentation.

<Message type="note">
Expand All @@ -63,7 +66,7 @@ To change your email address:
3. Enter a new address under **Email address**, then click **Confirm changes** to save your modification.
4. Confirm your new email address by clicking the link sent to your inbox.

## Project and resource management
## Projects and resource management

### Can I move a Project to another account?
At this moment, it is not possible to move a Project from one account to another.
Expand All @@ -86,7 +89,6 @@ Contact an Organization owner or a member with the necessary permissions to requ

## Support


### What is my current support plan?
You can find your support plan on [the support plan page within the Scaleway console](https://console.scaleway.com/support/plans). The free Basic support plan is included for all Scaleway customers automatically.

Expand Down
1 change: 1 addition & 0 deletions pages/account/troubleshooting/index.mdx
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Expand Up @@ -57,3 +57,4 @@ categories:

- [I cannot close my account and erase personal data](/account/troubleshooting/cannot-erase-account)
- [I cannot log into my account](/account/troubleshooting/cannot-log-into-my-account)
- [I see a 'Quotas exceeded' error message](/account/troubleshooting/quotas-exceeded-error-message/)
22 changes: 22 additions & 0 deletions pages/account/troubleshooting/quotas-exceeded-error-message.mdx
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@@ -0,0 +1,22 @@
---
meta:
title: I see a 'Quotas exceeded' error message
description: Troubleshoot issues that prevent you from creating resources.
content:
h1: I see a 'Quotas exceeded' error message
paragraph: Troubleshoot issues that prevent you from creating resources.
tags: quotas
dates:
validation: 2025-03-20
posted: 2025-03-20
categories:
- console
---

## Problem
A 'Quotas exceeded' error message appears when I try to create a resource.
### Cause
This error message appears when you cannot create additional resources. This happens because your Organization has reached the allowed number of resources. To learn more, read the [Understanding Organization Quotas](/organizations-and-projects/additional-content/organization-quotas) documentation.

### Solution
Depending on the resource you want to create, you can unlock additional quotas by [verifying your identity](/account/how-to/verify-identity/) or [contacting support](https://console.scaleway.com/support/tickets/create).