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Mar 26, 2025
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fix(acc): add faq question #4707

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fix(acc): add faq question
ldecarvalho-doc Mar 26, 2025
01bb4c9
Update pages/account/faq.mdx
bene2k1 Mar 26, 2025
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6 changes: 5 additions & 1 deletion pages/account/faq.mdx
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Expand Up @@ -19,6 +19,10 @@ When you create a Scaleway account after being invited to join a specific Organi

If you only want to work on the Project you have been invited to, you can switch Organizations and Projects using the drop-down menu on the console dashboard.

### I cannot access my account but I am still being billed

First you must contact the support to help you [unlock your account](/account/troubleshooting/cannot-log-into-my-account/). Once you have regained access, identify what resources are still running and delete them. You can also [close your account](/account/how-to/close-account), and have all your remaining resources automatically shutdown.

### Can I reopen a closed account?
Yes, you can [reopen a closed account](/account/how-to/close-account/#how-to-reopen-your-account). However, a closed account's resources are permanently deleted, and you cannot retrieve them.

Expand Down Expand Up @@ -117,7 +121,7 @@ Our support team can assist you in English and French, via ticket and/or phone,
You can create and track your support tickets from the Scaleway console. [Follow this how to](/account/how-to/open-a-support-ticket/) for more details.

### How do I report abuse or suspected abuse coming from the Scaleway network?
To report abuse or suspicion of abuse from our network, open a new abuse report via [abuse.scaleway.com](https://abuse.scaleway.com). Include as many details as possible in your report such as logs, header, URL and any information you might find relevant in your report.
To report abuse or suspicion of abuse from our network, open a new abuse report via [abuse.scaleway.com](https://abuse.scaleway.com). Include as many details as possible in your report such as logs, header, URL and any information you might find relevant in your report.
<Message type="tip">
More information on how to report abuse can be found in [Scaleway’s Abuse notice](https://www.scaleway.com/en/abuse-notice/).
</Message>
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