scaleway · ldecarvalho-doc · May 19, 2025 · Apr 15, 2025 · Apr 15, 2025 · Apr 15, 2025
diff --git a/macros/console/close-vs-erase.mdx b/macros/console/close-vs-erase.mdx
@@ -4,6 +4,6 @@ macro: close-vs-erase
 
 |                                  | **Closing your account**                                                                                                                               | **Erasing your personal data (GDPR)**                                                                                                              |
 |----------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------|
-| **Use when**                     | You want to temporarily stop using Scaleway without erasing your account’s settings  (e.g., billing information, invoices, security settings, etc.).   | You want to erase your account and all related data permanently.  This action is irreversible.                                                     |
+| **Use when**                     | You want to temporarily stop using Scaleway without erasing your account’s settings  (e.g., billing information, invoices, security settings, etc.).   | You want to erase your account and all related data permanently. This action is irreversible.                                                     |
 | **What is deleted**              | Your resources, services, and backups.                                                                                                                 | Your logs, historic data, account settings, and personal data.                                                                                     |
 | **What to do before proceeding** | Recommended: delete all active resources manually.                                                                                                     | Mandatory: delete all active resources, backups and services, and make sure all your invoices are paid. Your consumption must be equal to zero.    |
@@ -5,7 +5,7 @@ meta:
 content:
   h1: How to switch the color scheme of the console
   paragraph: Customize the appearance of the Scaleway console.
-tags: color-scheme change color theme dark-mode change-color 
+tags: color-scheme change color theme dark-mode change-color
 dates:
   validation: 2025-02-28
   posted: 2022-10-12
@@ -20,8 +20,7 @@ You can choose the color scheme of the [Scaleway console](/account/concepts/#con
 - A Scaleway account logged into the [console](https://console.scaleway.com)
 - [Owner](/iam/concepts/#owner) status or [IAM permissions](/iam/concepts/#permission) allowing you to perform actions in the intended Organization
 
-1. Access the [Profile](https://console.scaleway.com/account/profile) tab of your **User Account** page.
-  Alternatively, click your Organization name on the top-right corner of the console navigation menu, then click **Profile**.
+1. Access the [My Profile](https://console.scaleway.com/account/profile) tab of your **User Account** page.
 2. Scroll to the **Appearance** section and select the color scheme for your Scaleway console. You can choose from four color scheme options:
     * Light
     * Dark

@@ -5,7 +5,7 @@ meta:
 content:
   h1: How to change the account language
   paragraph: Switch languages in the Scaleway account interface.
-tags: account language change 
+tags: account language change
 dates:
   validation: 2025-02-28
   posted: 2021-06-22
@@ -20,8 +20,7 @@ You can choose which language you would like to view the [Scaleway console](/acc
 - A [Scaleway account](https://console.scaleway.com)
 
 1. Log into the [Scaleway console](https://console.scaleway.com).
-2. Access the [Profile](https://console.scaleway.com/account/profile) tab of your **User Account** page.
-  Alternatively, click your Organization name on the top-right corner of the console navigation menu, then click **Profile**.
+2. Access the [My Profile](https://console.scaleway.com/account/profile) tab of your **User Account** page.
 3. Click the **Edit profile** button, in the **User information** section. A pop-up displays.
 4. Select your preferred language from the drop-down list, then click **Confirm changes**.
 

@@ -19,11 +19,12 @@ This page shows you how to change your [Scaleway account](https://console.scalew
 
 - A Scaleway account logged into the [console](https://console.scaleway.com)
 
-1. Access the **User Account** page on the Scaleway console, then click the [Security](https://console.scaleway.com/account/security) tab.
-2. Scroll down to the **Change password** section and click the **Change password** button. A pop-up appears.
-3. Enter your current password in the first box, then a new password in the second field.
+1. Click your profile icon and name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/security) page.
+2. Click the **My Security** tab.
+3. Scroll down to the **Change password** section and click the **Change password** button. A pop-up appears.
+4. Enter your current password and your new password in the corresponding boxes.
     If you prefer, you can click the magic wand icon to autogenerate a strong password.
-4. Click **Update password** to confirm the changes.
+5. Click **Update password** to confirm the changes.
 
     Your password is now updated.
 

@@ -33,7 +33,9 @@ Closing your account will permanently delete your Organization’s servers, reso
 
 
 1. Access the [Settings](https://console.scaleway.com/organization/settings) tab of your Organization dashboard.
-  Alternatively, go to the [User Account](https://console.scaleway.com/account/profile) page.
+    <Message type="note">
+     Alternatively, click your profile icon and name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/profile) page.
+    </Message>
 2. Scroll down to the **Close account** section.
 3. Click the **Close account** button.
 4. Type **Close**, then click **Continue closing** to confirm your decision, once you have read and agreed with the deletion terms.

@@ -20,14 +20,15 @@ categories:
 
 The default support plan for an Organization is the **Basic** plan, but it can be upgraded from the Scaleway console.
 
-1. Click on the name of your Organization in the top-right corner of the console, then select **Support plan**.
-
+1. Scroll to the **Support plan** section in your Organization dashboard.
+    <Message type="note">
+     Alternatively, click the question mark icon on the top menu to go directly to the console Help Center.
+    </Message>
+2. Click **Upgrade plan**. You are redirected to the **Support plans** tab of the console Help Center.
     <Lightbox src="scaleway-support-plans-overview.webp" alt="" />
+3. Select a plan, and click **Select Plan** to proceed. A pop-up displays a disclaimer message informing you that your payment will be made automatically on the current month's invoice.
 
-
-2. Select a plan, and click **Select Plan** to proceed. A pop-up displays a disclaimer message informing you that your payment will be made automatically on the current month's invoice. 
-
-3. Read the message carefully, then click **I understand** to confirm the change.
+4. Read the message carefully, then click **I understand** to confirm the change.
 
     <Lightbox src="scaleway-support-plan-confirmation.webp" alt="" />
 

@@ -5,7 +5,7 @@ meta:
 content:
   h1: How to download Scaleway contracts
   paragraph: Download General Terms of Services, Data Processing Agreement, and more.
-tags: account contracts gdpr 
+tags: account contracts gdpr
 dates:
   validation: 2024-12-12
   posted: 2024-12-12
@@ -15,7 +15,7 @@ categories:
 
 Scaleway contracts define the terms, conditions, and commitments that govern the use of our services. They ensure transparency and compliance with legal and regulatory requirements while outlining the rights and responsibilities of both Scaleway and its customers.
 
-## Contracts available for download 
+## Contracts available for download
 
 You can access and download the following types of contracts:
 

@@ -20,43 +20,45 @@ Scaleway makes it easy for you to manage your personal data and privacy via the
 - A Scaleway account logged into the [console](https://console.scaleway.com)
 - [Owner](/iam/concepts/#owner) status or [IAM permissions](/iam/concepts/#permission) allowing you to perform actions in the intended Organization
 
-To access the privacy page, open the Organization drop-down menu in the top-right corner of the Scaleway console, and click **Privacy**.
-
-The **My Privacy** tab of your User Account dashboard displays.
-
-This page offers you a number of possibilities to manage your personal data and privacy.
-
 ## How to access your personal data
 
-1. Scroll to the **Access your personal data** panel.
-2. Check the first box to obtain information about your personal data processed by scaleway.
-3. Check the second box to obtain a copy of your personal data processed by Scaleway.
-4. Check the box marked **I certify that I have the necessary rights to make this request**.
-5. Click **Send request**.
+1. Click your profile icon and name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/privacy) page.
+2. Click the **My Privacy** tab.
+3. Scroll to the **Access your personal data** panel.
+4. Check the first box to obtain information about your personal data processed by scaleway.
+5. Check the second box to obtain a copy of your personal data processed by Scaleway.
+6. Check the box marked **I certify that I have the necessary rights to make this request**.
+7. Click **Send request**.
 
 ## How to rectify your personal data
 
-1. Scroll to the **Rectify your personal data** panel.
-2. Click the **User Profile** link.
-3. In the **User Information** panel, click **Edit Profile**.
-4. Edit your first name, last name, email address, and preferred language as required.
-5. Click **Confirm changes**.
+1. Click your profile icon and name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/privacy) page.
+2. Click the **My Privacy** tab.
+3. Scroll to the **Rectify your personal data** panel.
+4. Click the **User Profile** link.
+5. In the **User Information** panel, click **Edit Profile**.
+6. Edit your first name, last name, email address, and preferred language as required.
+7. Click **Confirm changes**.
 
 ## How to exercise your right to data portability
 
 In exercising your right to data portability, you have the right to have your personal data transmitted directly elsewhere, where technically feasible.
 
-1. Scroll to the **Exercise your right to data portability** panel.
-2. Check the box marked **I certify that I have the necessary rights to make this request**.
-3. Click **Send your request**.
+1. Click your profile icon and name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/privacy) page.
+2. Click the **My Privacy** tab.
+3. Scroll to the **Exercise your right to data portability** panel.
+4. Check the box marked **I certify that I have the necessary rights to make this request**.
+5. Click **Send your request**.
 
 ## How to request to limit the processing of your personal data
 
-1. Scroll to the **Manage the use of your personal data** panel.
-2. Under **Limit the processing of my personal data**, check the box that best describes the nature of your request.
-3. Use the text box to provide any further relevant information.
-4. Check the box marked **I certify that I have the necessary rights to make this request**.
-5. Click **Send request**.
+1. Click your profile icon and name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/privacy) page.
+2. Click the **My Privacy** tab.
+3. Scroll to the **Manage the use of your personal data** panel.
+4. Under **Limit the processing of my personal data**, check the box that best describes the nature of your request.
+5. Use the text box to provide any further relevant information.
+6. Check the box marked **I certify that I have the necessary rights to make this request**.
+7. Click **Send request**.
 
 ## How to erase your account and personal data
 
@@ -68,22 +70,21 @@ If you do not want to use Scaleway services anymore, you can [close your account
 
 ### How to erase your personal data
 
-Erasing your account and personal data will permanently delete your Organization’s servers, resources, services, backups, and all data related to your account. 
+Erasing your account and personal data will permanently delete your Organization’s servers, resources, services, backups, and all data related to your account.
 
 <Macro id="requirements" />
 
 - A Scaleway account logged into the [console](https://console.scaleway.com)
 - [Ownership](/iam/concepts/#owner) of the Organization you intend to delete
 
 <Message type="important">
-  Before requesting your personal data be deleted, ensure all your invoices are paid, and no resources are running. **Your request to erase your account will fail if you have unpaid consumption.** 
+  Before requesting your personal data be deleted, ensure all your invoices are paid, and no resources are running. **Your request to erase your account will fail if you have unpaid consumption.**
 </Message>
 
-1. Click your Organization’s name at the top-right corner of the Scaleway console. 
-2. Click **Profile** to access your User Account space. 
-3. Click the **My privacy** tab.
-4. Scroll down to the **Erase my personal data** panel.
-5. Click the **Send request** button once you have read and agreed with the warning message.
-6. Type **Erase**, then click **Send request** to confirm your decision.
+1. Click your profile icon and name on the top-right navigation menu to go to the [User Account](https://console.scaleway.com/account/privacy) page.
+2. Click the **My Privacy** tab.
+3. Scroll down to the **Erase my personal data** panel.
+4. Click the **Send request** button once you have read and agreed with the warning message.
+5. Type **Erase**, then click **Send request** to confirm your decision.
 
 A message appears to confirm that your account and personal data will be erased soon. The process can take up to 72 hours.
@@ -21,15 +21,15 @@ Scaleway provides 24/7 basic technical support by ticket for free. You can conta
 
 ## Opening a support ticket
 
-1. Click **Help** at the right of the top menu. The [Help center](https://console.scaleway.com/support/tickets) displays.
+1. Click the question mark icon, or **Help** icon on the top menu. The [Help center](https://console.scaleway.com/support/tickets) displays.
 2. Click **Open a support ticket** under **Contact us**.
 3. Fill in the required information:
 
 - **Selected product**: choose the product related to your issue from the available options, such as Instances, GPU, or Elastic Metal.
 
 - **Related resource**: specify the exact resource affected by the issue, such as a specific Instance or volume.
 
-- **Severity**: select the severity level based on the impact of the issue (see table below). 
+- **Severity**: select the severity level based on the impact of the issue (see table below).
 
 
 | **Severity** | **Description**                                                           | **Examples**                                           |
@@ -55,7 +55,7 @@ Example: “The issue occurs when attempting to start an Instance after applying
 Example: “The Instance should start within 2 minutes without errors.”
 
 - **Actual behavior:** describe what is happening instead.
-Example: “The Instance remains in "Starting" status for over 10 minutes and then switches to "Error". 
+Example: “The Instance remains in "Starting" status for over 10 minutes and then switches to "Error".
 
 ### Include relevant technical details
 
@@ -65,11 +65,11 @@ Example: “The Instance remains in "Starting" status for over 10 minutes and th
 
 ### Add supporting files
 
-Attach screenshots (png, jpg), or files (pdf). 
-Examples: 
+Attach screenshots (png, jpg), or files (pdf).
+Examples:
 - Screenshot of the Scaleway console
 - Screenshot of the network tab of your browser’s Developer Tools (right-click anywhere on the page and select **Inspect**. Go to the **Network tab** in the Developer Tools panel.)
-- Logs 
+- Logs
 
 <Message type="important">
   If you have lost access to the Scaleway console and want to create a ticket, you must first [follow this procedure](/account/how-to/use-2fa/#how-to-regain-access-to-your-account) to regain access to your account.

@@ -22,7 +22,7 @@ The [Scaleway console](https://console.scaleway.com) allows you to choose betwee
 <Macro id="requirements" />
 - A Scaleway account logged into the [console](https://console.scaleway.com)
 
-1. From your [Organization dashboard](https://console.scaleway.com/organization), click Billing in the top right drop-down menu. The **Billing** dashboard displays.
+1. Click **Billing** in the top right drop-down menu. The **Billing** dashboard displays.
 2. Click the **Payment and billing tab**.
 3. Scroll down to billing information, then click <Icon name="edit" /> **Edit**. A pop-up with your billing information displays.
     <Lightbox src="scaleway-billing-personal-info.webp" alt="" />