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fix(tem): zip and rgpd faq #5139

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Jun 18, 2025
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fix(tem): zip and rgpd faq #5139

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10 changes: 10 additions & 0 deletions pages/transactional-email/faq.mdx
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Expand Up @@ -98,3 +98,13 @@ You can add a condition like the following to allow an IP address:
```
request_ip == "198.51.100.0"
```

## Has Scaleway conducted a Transfer Impact Assessment (TIA) under Clause 14 of the EU Standard Contractual Clauses (Art. 46(2)(c) GDPR) for Transactional Email?
For our Transactional Email service, no personal data is transferred outside the EU, so a TIA was not required. All data is hosted and processed entirely within the European Union.

## Does Scaleway engage any non-EU sub-processors for the processing of Transactional Emails?
No. The entire Transactional Email (TEM) technical stack is fully managed by Scaleway, within the EU. Across all our services we maintain a default policy of no data transfers outside the EU. In rare, exceptional cases, we may work with U.S. or Canadian partners. Such transfers are always governed by recognized adequacy mechanisms (e.g. the EU–U.S. Data Privacy Framework) and by our Standard Contractual Clauses as set out in Article 11 of our Data Processing Agreement.

<Message type="important">
Refer to Scaleway's [Sub-processors page](https://www.scaleway.com/en/subprocessorlist/) for a complete list of the companies we work with, the locations where data is processed and the purpose of the collaboration.
</Message>
3 changes: 2 additions & 1 deletion pages/transactional-email/reference-content/tem-capabilities-and-limits.mdx
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Expand Up @@ -69,8 +69,9 @@ The attachments available are the following:
| ODS | `application/vnd.oasis.opendocument.spreadsheet` |
| P7S | `application/pkcs7-signature` |
| SVG | `image/svg+xml` |
| ZIP** | `application/zip` |


** - Available only with the [Scale plan](/transactional-email/how-to/manage-tem-plans).

<Message type="important">
- Keep in mind that when sending an email with Transactional Email, each recipient counts as a separate email. Example: If you send an email to one recipient and you add three recipients as CC, you will be billed for 4 emails.
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