fix(acc): new sp

menu/navigation.json

@@ -124,13 +124,17 @@
                     "label": "Scaleway network information",
                     "slug": "scaleway-network-information"
                   },
-                  {
-                    "label": "Protecting yourself against phishing and fraud",
-                    "slug": "protecting-yourself-fraud-phishing"
-                  },
                   {
                     "label": "Subscribing to Scaleway status updates",
                     "slug": "scaleway-status-updates"
+                  },
+                  {
+                    "label": "Understanding support plans",
+                    "slug": "understanding-support-plans"
+                  },
+                  {
+                    "label": "Protecting yourself against phishing and fraud",
+                    "slug": "protecting-yourself-fraud-phishing"
                   }
                 ],
                 "label": "Additional Content",

pages/account/concepts.mdx

@@ -56,7 +56,9 @@ Single Sign-On (SSO) allows you to use your Google, Microsoft, or Github account
 
 ## Support plan
 
-Scaleway provides four different types of [support plans](https://console.scaleway.com/support/plans): Basic, Silver, Gold and Platinum. Your support plan determines the level of service and dedicated assistance you have access to, and the guaranteed response time of your support requests. You can [configure your support plan in the console](/account/how-to/configure-support-plans/).
+Scaleway provides four different types of [support plans](https://console.scaleway.com/support/plans): Basic, Advanced, Business and Enterprise. Your support plan determines the level of service and dedicated assistance you have access to, and the guaranteed response time of your support requests. You can [configure your support plan in the console](/account/how-to/configure-support-plans/).
+
+Refer to the [Understanding support plans](/account/reference-content/understanding-support-plans) reference page for more details about how each plan works.
 
 ## Username
 

pages/account/faq.mdx

@@ -95,7 +95,7 @@ Contact an Organization owner or a member with the necessary permissions to requ
 ## Support
 
 ### What is my current support plan?
-You can find your support plan on [the support plan page within the Scaleway console](https://console.scaleway.com/support/plans). The free Basic support plan is included for all Scaleway customers automatically.
+You can find your support plan on [the support plan page within the Scaleway console](https://console.scaleway.com/support/plans). The free, Basic support plan is included for all Scaleway customers automatically.
 
 ### How can I change my current support plan?
 You can [change your support plan](/account/how-to/configure-support-plans/) on the support plan page via the Scaleway console.
@@ -107,13 +107,11 @@ You can switch plans once a month.
 When you change your plan, the upgrade is applied immediately.
 
 ### If I upgrade my support plan in the middle of the month, how will I be billed?
-You will be billed on a pro rata basis. For example, if you switch from the Silver plan to the Gold plan on the 20th of the month, you will be billed from the first to the 19th for the Silver plan. Starting from the 20th until the end of the month, you will be charged for the Gold plan.
+You will be billed on a pro rata basis. For example, if you switch from the Advanced plan to the Business plan on the 20th of the month, you will be billed from the first to the 19th for the Advanced plan. Starting from the 20th until the end of the month, you will be charged for the Business plan.
 
-### How does the Gold plan pricing work?
-For the Gold plan, we will charge you whichever is greater, either €499 (excluding taxes) or 3% of your net spend. For example:
+### How do the Advanced, Business and Enterprise support plans pricing work?
 
-  - If your net monthly spend is €15,000, then 3% of €15,000 = €450. In this case, €450 is less than €499, so you will pay the fixed price at €499.
-  - If your net monthly spend is €17.000, then 3% of €17.000 = €510. In this case €510 is higher than €499, so you will pay the price of €510 for the month.
+Refer to the [Understanding support plans](/account/reference-content/understanding-support-plans) reference page for more details about how each plan works.
 
 ### Which language does the support team speak?
 Our support team can assist you in English and French, via ticket and/or phone, depending on your support plan level.
@@ -123,40 +121,10 @@ You can create and track your support tickets from the Scaleway console. [Follow
 
 ### How do I report abuse or suspected abuse coming from the Scaleway network?
 To report abuse or suspicion of abuse from our network, open a new abuse report via [abuse.scaleway.com](https://abuse.scaleway.com). Include as many details as possible in your report such as logs, header, URL and any information you might find relevant in your report.
+
 <Message type="tip">
   More information on how to report abuse can be found in [Scaleway’s Abuse notice](https://www.scaleway.com/en/abuse-notice/).
 </Message>
 
-### I am a Bronze plan subscriber. Can I keep my old plan?
-Your plan remains unchanged until January 1, 2023. Past this date, the Bronze plan will be removed from our pages, and you will automatically be moved to the Silver plan. If you do not wish to be subscribed to the Silver plan, you can downgrade your support plan to Basic.
-
-### What will be included in my future Silver plan?
-
-| | New Silver Plan |
-:--: | :--: |
-| Pricing | €59/month excluding taxes |
-| Dedicated assistance | Mon-Fri from 9 AM to 6 PM |
-| Guaranteed response time | \< 1 hour |
-| Team support | Dedicated Premium Team |
-| Custom Onboarding | - |
-| Quarterly technical review | - |
-| On demand architecture review | - |
-
-### I subscribed to the Silver Plan before October 1. Can I keep it unchanged?
-
-Your plan remains unchanged until January 1st, 2023. Past this date, the new modalities of the Silver plan will apply.
-
-### What changes with the new Silver plan?
-|  | Old Silver Plan         | New Silver Plan |
-| ------------ | ------------------- | ------ |
-| Pricing         | €59/month excluding taxes | €59/month excluding taxes    |
-| Dedicated assistance    | Hotline 24/7      | Mon-Fri from 9 AM to 6 PM    |
-| Guaranteed response time    | \< 20 minutes        | \< 1 hour    |
-| Team support    | Technical Account Manager        | Dedicated Premium Team    |
-| Custom Onboarding    | -        | -     |
-| Quarterly technical review    | -        | -    |
-| On demand architecture review     | -      | -    |
-
 ### How frequently can I benefit from an architecture review?
-
-You can benefit from an architecture review every 6 months (maximum). Architecture reviews are available only after the third month of subscription to the Gold Plan. If you would like to benefit from an architecture review right away after subscribing, you can reach out to your Customer Success Manager or [contact the support team](/account/how-to/open-a-support-ticket/).
+You can benefit from an architecture review every 6 months (maximum). Architecture reviews are available only after the third month of subscription to the Enterprise Plan. If you would like to benefit from an architecture review right away after subscribing, you can reach out to your Customer Success Manager or [contact the support team](/account/how-to/open-a-support-ticket/).

pages/account/how-to/configure-support-plans.mdx

@@ -20,18 +20,24 @@ categories:
 
 The default support plan for an Organization is the **Basic** plan, but it can be upgraded from the Scaleway console.
 
+<Message type="tip">
+  Refer to the [Understanding support plans](/account/reference-content/understanding-support-plans) documentation page to learn more about each available plan.
+</Message>
+
 1. Scroll to the **Support plan** section in your Organization dashboard.
     <Message type="note">
      Alternatively, click the question mark icon on the top menu to go directly to the console Help Center.
     </Message>
 2. Click **Upgrade plan**. You are redirected to the **Support plans** tab of the console Help Center.
     <Lightbox src="scaleway-support-plans-overview.webp" alt="" />
-3. Select a plan, and click **Select Plan** to proceed. A pop-up displays a disclaimer message informing you that your payment will be made automatically on the current month's invoice.
+3. Click **Select** to select a plan.
+
+    A pop-up displays a disclaimer message informing you that:
 
-4. Read the message carefully, then click **I understand** to confirm the change.
+    <Message type="important">
+     You are about to subscribe to a new support plan. If you upgrade, the new plan takes effect immediately and a pro rata will apply. If you downgrade, your current plan will remain active and billed until the end of the month
+    </Message>
 
-    <Lightbox src="scaleway-support-plan-confirmation.webp" alt="" />
+4. Click **Subscribe** to confirm.
 
 An overview of your previous and current plans is available under **Support Plans History**.
-
-<Lightbox src="scaleway-support-history.webp" alt="" />

pages/account/reference-content/understanding-support-plans.mdx

@@ -0,0 +1,79 @@
+---
+meta:
+  title: Understanding Support plans
+  description: Learn about the pricing and features of Scaleway's support plans
+content:
+  h1: Understanding Support plans
+  paragraph: Discover the details of Scaleway's support plans, including pricing and what's included in each plan
+tags: support plans pricing
+dates:
+  validation: 2025-05-26
+  posted: 2025-05-26
+categories:
+  - support
+---
+
+Four levels of support plans are available at Scaleway. Find the details of each plan in the table below:
+
+| Name | BASIC | ADVANCED | BUSINESS | ENTERPRISE |
+| --- | --- | --- | --- | --- |
+| Value | Free access to basic ticketing| Multi-channel support that ensures smooth experimentation and timely delivery of your ideas. Ideal for research and development projects. | Build reliable infrastructures with reactive and personalized support for your production environment. A pre-requisite for production workloads. | Build, maintain and scale your infrastructure with a dedicated team of cloud experts. |
+| Initial Response Time (IRT) | 8 hours | 2 hours | 30 minutes | 15 minutes |
+| Ticket | 24/7 | 24/7 | 24/7 | 24/7 |
+| Hotline | Not included | 7/7 9AM - 6PM | 24/7 | 24/7 |
+| Dedicated Premium Team | Not included | Not included | Included | Included |
+| Technical Account Manager | Not included | Not included | Not included | Included |
+| Quarterly Technical Review | Not included | Not included | Not included | Included |
+| 1x architecture audit every 6 month | Not included | Not included | Not included | Included |
+| Certification Scaleway | Not included | Not included | 1 Scaleway certification included | 1 Scaleway certification included |
+
+
+## Support plans pricing
+
+When you subscribe to a support plan, besides the free, Basic plan, you either pay a set monthly fee, or a percentage of your net spend.
+
+This means your support plan fees depend on how much you spend per month. You will pay whichever fee out of the two is the greater.
+
+To determine your monthly payment, calculate the percentage of your monthly spend. If the result is:
+    - Less than the fixed monthly fee, you will pay the fixed price.
+    - Equal to or higher than the fixed price, you will pay a percentage of your net monthly spend.
+
+The fixed monthly fees and the percentages vary according to your support plan:
+
+| Plan            | Fixed monthly fee     | Percentage of net spend     |
+| :--------------------------: | :----------------: | :----------------:  |
+| **Advanced**        | €50         | 5%   |
+| **Business**        | €250          |  10%  |
+| **Enterprise**        | €990         |  20%  |
+
+### Examples
+
+To better understand the pricing system for support plans, refer to the examples below:
+
+#### Advanced plan
+
+| Net spend            | Fixed monthly fee     | Calculated percentage (5% of net spend)  | Price you pay (highest figure applies) |
+| :--------------------------: | :----------------: | :----------------: | :----------------: |
+| €500     | €50  | €25       | €50  |
+| €1000      |   | €50         | €50  |
+| €2000      |  |€100      |  €100   |
+
+
+#### Business plan
+
+| Net spend            | Fixed monthly fee     | Calculated percentage (10% of net spend) | Price you pay (highest figure applies) |
+| :--------------------------: | :----------------: | :----------------: | :----------------: |
+| €1500      | €250  | €150      |  €250  |
+| €2000      |   | €200        | €250  |
+| €3000     |  | €300      | €300  |
+
+
+
+#### Enterprise plan
+
+| Net spend            | Fixed monthly fee     |Calculated percentage (20% of net spend)  | Price you pay (highest figure applies) |
+| :--------------------------: | :----------------: |:----------------: | :----------------:  |
+| €4000      | €990 | €800      |  €990   |
+| €5000      |   | €1000       | €1000  |
+| €10000     |  | €2000       | €2000  |
+