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Jul 16, 2025
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docs(bil): update mention to virtual cards #5276

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docs(bil): update mention to virtual cards
jcirinosclwy Jul 15, 2025
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Merge branch 'main' into MTA-6254
jcirinosclwy Jul 16, 2025
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2 changes: 1 addition & 1 deletion macros/console/create-account.mdx
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Expand Up @@ -41,4 +41,4 @@ Fill out the required fields, then click **Add billing address**. This address w

### Add your payment method
Enter your credit card information, then click **Add payment method**. We will send you an authorization charge of €1, which will be automatically reimbursed within two days. A [3D Secure](https://en.wikipedia.org/wiki/3-D_Secure) validation is initiated. Depending on your bank, you may be asked to enter a code received by SMS or to confirm via an application on your smartphone.
Note that prepaid cards and some virtual cards are not accepted as a payment method.
Note that virtual prepaid cards are not accepted as a payment method.
8 changes: 4 additions & 4 deletions pages/billing/faq.mdx
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Expand Up @@ -98,13 +98,13 @@ If after several manual attempts you cannot manage to trigger a successful trans
If you are unable to settle your invoice after the due date, your account is going to be suspended and your resources will be unreachable. You will then have another ten days to regularize your invoice before your resources are deleted.
</Message>

### Can I use a virtual or prepaid card as a payment method?
No. Virtual or prepaid cards are **not** accepted as payment methods. When using a credit card, ensure you are using a physical card, protected by 3D secure.
### Can I use a prepaid card as a payment method?
No. Virtual prepaid cards are **not** accepted as payment methods. When using a credit card, prioritize physical ones and ensure you are using a card protected by 3D Secure.

### Can I pay my invoice using a different payment method?
Unpaid invoices have to be paid with a credit card. You can [add new credit cards](/billing/how-to/add-payment-method/) to your account.

### How can I obtain a SEPA Mandate?
### How can I obtain a SEPA mandate?
Refer to the [How to add a payment method](/billing/how-to/add-payment-method#how-to-add-a-sepa-mandate) documentation page for a complete guide on how to add a SEPA mandate.

### I tried to add a credit card but received the message 'Card already registered'
Expand Down Expand Up @@ -169,4 +169,4 @@ When you commit to an amount and purchase a savings plan, you receive a monthly

### Why am I incurring charges while my savings plan utilization is less than 100%?
When you purchase a savings plan, you commit to a monthly rate in resource consumption. This means that even if you do not consume enough resources, you are still billed for the full committed rate with discounts.
Refer to the [Understanding savings plan](/billing/additional-content/understanding-savings-plans/) documentation page for more information.
Refer to the [Understanding savings plan](/billing/additional-content/understanding-savings-plans/) documentation page for more information.