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Aug 22, 2025
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feat(tem): remove 48h from faq #5444

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feat(tem): remove 48h from faq
ldecarvalho-doc Aug 21, 2025
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ldecarvalho-doc Aug 22, 2025
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2 changes: 1 addition & 1 deletion pages/transactional-email/faq.mdx
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Expand Up @@ -48,7 +48,7 @@ At the end of the month, you are billed for the number of emails you sent.
If the number of emails you have sent exceeds the number of emails included in your offer, you will be billed for the excess emails. For example, if you use the free tier of 300 emails per month, and you end up sending 305 emails, you will only be billed for five emails out of the 305 you have sent.
Check out our [dedicated page](https://www.scaleway.com/en/pricing/?tags=managedservices-transactionalemail-transactionalemail) for more information about Transactional Email's pricing.

## Can I unblock an address that was automatically added to a TEM blocklist before the 48-hour period ends?
## Can I unblock an address that was automatically added to a TEM blocklist before the blockage period ends?
Yes, you can manually unblock any address, even if it is still under the temporary block period. You can unblock up to five addresses every 24 hours.

## What happens if an address on a TEM blocklist becomes valid again?
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2 changes: 1 addition & 1 deletion pages/transactional-email/how-to/manage-blocklists.mdx
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Expand Up @@ -49,7 +49,7 @@ If any of your emails bounced, you will see a temporary blocklist entry containi
The temporary blocklist entry is created automatically to prevent repeated attempts to send emails, which could damage your reputation.

<Message type="important">
The duration of a temporary blocklist depends on whether or not the an automatic blocklist has already been created for the recipient email. If it is the first blocklist automatically created for the email, the blocklist duration is of 1 week. If a blocklist was already automatically created for the email once, blocklist duration is of 1 month.
The duration of a temporary blocklist depends on whether or not the an automatic blocklist has already been created for the recipient email. If it is the first blocklist automatically created for the email, the blocklist duration is of 1 week. If a blocklist was already automatically created for the email once, blocklist duration is of 1 month and if three or more time, the duration is unlimited.
</Message>

To see the blocklist:
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