feat(dedibox-hardware) offers not compatible for a replacement disk - ext-dedibox-hardware-offer-not-compatible

pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx

@@ -194,13 +194,44 @@ When you create a support ticket to replace a defective disk, you must also prov
 Use the following command to retrieve the position of all disks, and copy/paste the result into your support ticket:
 
 <Message type="important">
-  This command works **only for software RAID** setups.
+  You do not need to perform this step if it is an **NVME**.
 </Message>
 
+Command result to be returned to support for software RAIDs only.
+
 ```
 lsblk --paths --sort HCTL --output hctl,name,size,model,rev,serial,tran,phy-sec --bytes | grep -v loop0
 ```
 
+For raid controller P410, P420, P222
+
+```
+ssacli ctrl all show config
+```
+
+## Offers not compatible for disk replacement
+
+<Message type="important">
+  Some Dedibox offers are hosted on blade servers where a single blade can host multiple clients.
+  In these environments, disks cannot be physically replaced or disconnected without impacting other customers, which makes disk replacement unavailable.
+
+  If your server is on the list and your storage is indeed FAILED, open a [support ticket](/account/how-to/open-a-support-ticket/).
+</Message>
+
+| Offers not compatible for a disk replacement |
+|-----------------------------|
+| Start-2-S-SSD |
+| Start-2-XS-SATA |
+| Start-2-S-SATA |
+| Start-3-S-SSD |
+| Start-1-M-SATA |
+| Start-1-M-SSD |
+| Start-2-M-SATA |
+| Start-2-M-SSD |
+| Start-2-L |
+| Start-3-L |
+| Pro-6-XS |
+
 <Message type="tip">
   For more information on Smartmontools, refer to the [official documentation](https://www.smartmontools.org/wiki/TocDoc).
 </Message>