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lines changed Original file line number Diff line number Diff line change @@ -37,31 +37,35 @@ The table below lists events that Regal Voice sends to Segment. These events app
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<td >contact.unsubscribed</td >
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<td >A contact was unsubscribed from a marketing channel</td >
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</tr >
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- <tr>
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+ <tr >
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<td >sms.queued</td >
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<td >An sms was queued to be sent from RegalVoice to contact</td >
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</tr >
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- <tr>
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+ <tr >
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<td >sms.sent</td >
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<td >An sms was sent from RegalVoice to contact</td >
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</tr >
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- <tr>
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+ <tr >
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<td >sms.undelivered</td >
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<td >An sms was undelivered from RegalVoice to contact</td >
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</tr >
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- <tr>
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+ <tr >
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<td >sms.received</td >
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<td >An sms was received from a contact</td >
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</tr >
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- <tr>
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+ <tr >
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<td >task.created</td >
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<td >A call or sms task was created</td >
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</tr >
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- <tr>
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- <td >sms.conversation_completed</td >
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- <td >An SMS conversation between a contact and an agent was completed in the Regal Voice agent desktop</td >
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+ <tr >
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+ <td>task.canceled</td>
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+ <td>A call or sms task was canceled</td>
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+ </tr >
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+ <tr >
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+ <td >sms.conversation.completed</td >
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+ <td >An SMS conversation between a contact and an agent was completed in the Regal Voice agent desktop<td >
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</tr >
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- <tr>
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+ <tr >
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<td >call.completed</td >
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<td >An inbound or outbound call with a contact was completed. This includes calls that were not answered</td >
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</tr >
@@ -90,6 +94,18 @@ The table below lists events that Regal Voice sends to Segment. These events app
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<td >`campaign_name`</td >
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<td >Campaign Name</td >
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</tr >
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+ <tr >
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+ <td>`cancelation_reason`</td>
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+ <td>Reason the task was canceled</td>
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+ </tr >
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+ <tr >
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+ <td>`cancelation_source`</td>
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+ <td>Source of where the task was canceled</td>
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+ </tr >
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+ <tr >
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+ <td>`canceled_by`</td>
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+ <td>Includes the email of the user who canceled the task, if applicable</td>
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+ </tr >
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<tr >
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<td >`channel`</td >
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<td >The marketing channel: "voice" or "sms"</td >
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